Hello, I requested a swap from USDT (TRON) to LTC, but the swap has not been processed properly even after several hours. I have already contacted support via email, but I have not receive... See more
Company replied
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I had a failed outgoing transfer of Qubic. Two days later, the transaction hash indicated the transfer completed successfully, but the swap was long overdue, and I had not received the expected ETH, o... See more
Company replied
Listen, I had a change of heart. I didn’t realize the support team is on TG. I was upset because I couldn’t figure out how to reach support, and my tokens were hanging on a platform labeled expired. I... See more
Company replied
Every swap for my company has gone down without a hitch. The user interface and services while you wait for the swap is simply superior. It leaves no room for doubt or insecurity. The data shared also... See more
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Company details
Written by the company
Exolix is an instant cryptocurrency exchange service with 2600+ assets, fixed and floating rates and fast transaction processing.
Contact info
Breach of guidelines
Perfect all round!!
December 22, 2025
Reply from Exolix
Hey there, thank you for taking the time to share your experience!
We’re so glad to hear you’re happy with Exolix. It means a lot to us, and we can’t wait to assist you again in the future.
Best regards,
Exolix Team.
Smooth and quick
December 21, 2025
Reply from Exolix
Hey there, thank you for taking the time to share your experience!
We’re so glad to hear you’re happy with Exolix. It means a lot to us, and we can’t wait to assist you again in the future.
Best regards,
Exolix Team.
I sent some transactions for a swap…
I sent some transactions for a swap that "expired" on exilox with my dcent wallet. My funds were not refunded and I was panicked. The exilox chat took care of my problem promptly. Im so thankful
December 18, 2025
Unprompted review
Reply from Exolix
Hey there, thank you so much for your kind words.
We’re really glad our team could help you out and resolve the situation quickly. Your trust means a lot to us - we’re always here to assist and ensure every swap goes smoothly.
Looking forward to seeing you again on Exolix!
Best regards,
Exolix Team.
Funds are held for 2 months
I am extremely disappointed with Exolix. Because of their own mistake — displaying an outdated WEVER contract address — I created three swap requests.
Here’s the unbelievable part:
Two of those swaps were processed by Exolix despite the same incorrect address, and they admitted they could not return the funds, so they at least completed the exchanges.
But for the third identical swap, they have been ignoring me for over three months.
Instead of processing it like the previous two or simply issuing a refund, they now hide behind the excuse that I supposedly “sent the wrong coin,” even though the situation is 100% identical to the two swaps they already completed.
So Exolix is holding my money while refusing to take any responsibility for the fact that their system provided the wrong address in the first place. Their support has gone completely silent, and all I get are excuses and delays.
In my experience, this service has shown zero accountability, inconsistent handling of identical cases, and no respect for customers’ funds. Until they resolve this issue and return what is owed, I cannot recommend Exolix to anyone.
This has been one of the most frustrating, unprofessional, and alarming customer service experiences I’ve ever had.
October 2, 2025
Unprompted review
Reply from Exolix
Hello!
We understand why this situation feels upsetting. However, we’d like to clarify that in this specific case, the deposit was made in a different asset than the one required for the swap. Cases like this are unfortunately more complex and can’t always be resolved instantly, even if other swaps may look similar at first glance.
Our team has been actively reviewing the situation and has already shared possible options with you on how we can move forward.
Please reply to our support team via email and let us know which option you’d like to proceed with, so we can continue assisting you and work toward a resolution together.
We appreciate your patience and cooperation!
Best regards,
Exolix Team.
Good but not the best
December 10, 2025
Unprompted review
Reply from Exolix
Hello!
Thank you for sharing your feedback, we really appreciate the honesty.
We’re glad to hear your overall experience was positive, and we absolutely agree there’s always room to grow. We’re continuously improving the platform, and input like yours helps us focus on what matters most to users.
We hope to give you an even better experience next time.
Best wishes,
Exolix Team.
Missing Funds After Completed Swap
I completed a swap through this service, but they still haven’t delivered the ~1800 USDT I’m owed. It has been nearly a month since I completed the swap. They are now giving incorrect explanations instead of resolving the issue, even though the transaction was completed on my end and fully verifiable. Very disappointed with the handling of this situation.
November 11, 2025
Unprompted review
Reply from Exolix
Hello!
We’re very sorry to hear about your experience — a delay like this is absolutely not the standard we aim for.
We’d really like to investigate what happened and help resolve the situation as quickly as possible, but we’ll need your exchange ID to review the case in detail. Please reply to our request with the ID, and our team will check everything and get back to you with a solution.
Thank you for your patience. We appreciate the chance to make this right.
Best wishes,
Exolix Team.
Slow and had to contact support because…
Slow and had to contact support because the transfer expired, despite paid.
Support was slow too
December 9, 2025
Reply from Exolix
Hello!
We’re really sorry that your experience wasn’t as smooth as it should have been.
Your swap expired because of temporary technical issues on our side. Although the underlying problem has already been fixed, situations like this may still require extra processing time and we understand how inconvenient that can be. We’re actively improving our system to avoid such delays in the future.
Thank you for your patience and for giving our service a try. If you decide to return, we’ll make sure your next experience is faster and much more seamless.
Best wishes,
Exolix Team.
Quick response time
Quick response time, helped me fix my problem in a matter of minutes. Great support team!!
December 4, 2025
Unprompted review
Reply from Exolix
Hey there, thank you so much for your kind words.
We’re really glad our team could help you out and resolve the situation quickly. Your trust means a lot to us and we’re always here to assist and ensure every swap goes smoothly.
Looking forward to seeing you again on Exolix!
Best regards,
Exolix Team.
Simple and fast
November 26, 2025
Reply from Exolix
Hey there, thank you for taking the time to share your experience!
We’re so glad to hear you’re happy with Exolix. It means a lot to us, and we can’t wait to assist you again in the future.
Best regards,
Exolix Team.
Worst exchange platform ever
Worst exchange platform ever. They made a contract and returned my money 10 days later. I lost a lot.
November 15, 2025
Unprompted review
Reply from Exolix
Hello, we’re truly sorry to hear about your experience!
This is definitely not the impression we want to leave.
Refund delays can occasionally happen due to factors outside our direct control, but they should always be communicated clearly and resolved as quickly as possible. We’re confident there’s an explanation, and we’d really like to take a closer look to make sure everything was handled correctly.
Please reply to our request with your exchange ID and contact details, and our team will review the case and get back to you to resolve everything in the best way possible.
We appreciate your patience and understanding!
Best regards,
Exolix Team.
Simple and easy to use.
I used the exchange and loved it immediately. I usually do not have a technical background and often feel intimated by technical details but I used it with ease.
November 28, 2025
Unprompted review
Reply from Exolix
Hello, thanks for your feedback.
We’re glad to hear the platform worked well for you and that you liked the interface. Supporting a wide variety of assets and ensuring hassle-free swaps is exactly what we aim for.
If you ever need to swap again, we’ll be here!
Best regards,
Exolix Team.
very easy and fast in buying and…
very easy and fast in buying and selling in crypto
November 30, 2025
Unprompted review
Reply from Exolix
Hey there, thank you for taking the time to share your experience!
We’re so glad to hear you’re happy with Exolix. It means a lot to us, and we can’t wait to assist you again in the future.
Best regards,
Exolix Team.
Super Fast and Secure
So the exchange carries out trades relatively fast, 5 minutes or less and the user experience isn’t bad as it was easy to navigate around as a first time user. I am only giving a 4 stars review as I wish for more L2 Chains to be added
November 26, 2025
Unprompted review
Reply from Exolix
Hello!
Thank you so much for your feedback and the positive review.
We’re really glad to hear the swap was completed quickly and that your first experience with our service was smooth and easy to navigate.
We also appreciate your suggestion regarding additional L2 chains — this is something our team is actively working on. Expanding network coverage is a priority for us, and your input helps us improve.
Thanks again for choosing Exolix, we hope to see you back soon!
Best regards,
Exolix Team.
Everything was easy to navigate the…
Everything was easy to navigate the swapping was easy
The only problem I faced was the exchange
I had a hard time doing that and still not getting it done
November 28, 2025
Unprompted review
Reply from Exolix
Hello!
Thank you for your feedback! We’re glad to hear the platform was easy to navigate, but we’re sorry you had trouble completing the exchange.
Our team is always here to help — please reply to our request and share your exchange ID so we can check what went wrong and resolve it for you.
We’ll make sure your next swap goes smoothly!
Best regards,
Exolix Team.
Ive been using this exchange now not…
Ive been using this exchange now not for long but the experience has been amazing that i dont regret the first day i found on x, the UI is great and the fact that its a non custodial wallet makes it more interesting...you should check the dex feature as well
October 15, 2025
Unprompted review
Reply from Exolix
Hello, thanks for your honest feedback.
We’re glad to hear the platform worked well for you and that you liked the interface. We’re always working on making swaps even faster, and your input helps us improve.
Hope to see you again soon on Exolix!
Best regards,
Exolix Team.
A seamless experience so far.
Been using Exolix for a couple of months now and the whole experience has been seamless. Smooth UI which makes it super easy to navigate between using the Exchange or the DEX on the homepage, smooth transactions and low gas fees. Been enjoying all this without needing to go through the stress of KYC verification which other exchanges would have been gungho about lol.
November 27, 2025
Unprompted review
Reply from Exolix
Hello, thank you so much for the kind words and for taking the time to leave this review!
It truly means a lot to our whole team to know our efforts are making a difference. We’ll keep working to make every swap just as seamless.
We’re thrilled to have you with us and can’t wait to see you back soon.
Best regards,
Exolix Team.
Does what the services promise to do
Does what the services promise to do. Safe and affordable.
November 26, 2025
Reply from Exolix
Hello, thank you for your feedback!
We’re thrilled that you chose Exolix and had a great experience with our service. We look forward to seeing you again soon.
Best wishes,
Exolix Team.
To be honest
To be honest, I really love the product, I get to make swaps on chain and it's fast, I swapped some usdt to usdc, I got it in less than 5secs
November 25, 2025
Unprompted review
Reply from Exolix
Hello!
Thank you for your feedback, we’re happy to hear your experience was smooth and fast. It’s always great to know we’re delivering the simplicity and reliability our users value.
We look forward to having you back soon!
Best regards,
Exolix Team.
Could complain but wont
Could complain but wont!
My transaction had failed AML, it went to a stage shown as 'overdue' which i have read about occurring to other users. however, in my case i was not as unlucky as others. i had 10,000 usdt erc20 frozen, however a quick chat with live support and they had given me two options, a dex swap or a refund. i opted for the latter, to the original sender address. the eta given was 30 minutes, which was then later extended aa further 30 minutes. The refund did get completed back to the original sender.
November 24, 2025
Unprompted review
Reply from Exolix
Hey there!
Thank you so much for sharing your experience. We’re glad our support team was able to assist you quickly and provide the help you needed.
In rare cases, additional checks can slightly extend the processing time, but our priority is always to resolve everything smoothly. We appreciate your patience with the updated ETA and are happy to hear the refund was completed successfully.
Thanks again for your trust — we’ll be happy to assist you anytime in the future!
Best regards,
Exolix Team.
Reply from Exolix
Hello!
Thsnk you for taking the time to share your feedback. We understand that providing additional information can feel inconvenient.
In some cases, when we need to confirm the deposit details for accuracy, we may request the exchange ID and deposit hash. This is a standard security and verification step that helps us correctly match and process the swap as quickly as possible.
In your case, the exchange was completed successfully within 6 minutes of being created, and we’re glad everything went smoothly in the end.
We’d be happy to assist with your future swaps, and if you ever need support, our team is always available and ready to help.
Best regards,
Exolix Team.
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