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ExonHost Reviews 156

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TrustScore 5 out of 5

4.9

Web Hosting Company
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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, even during late hours. Many people also appreciate the technical expertise of the support team, who are able to resolve complex issues efficiently and professionally. However, some people mentioned that their site was constantly down and they could not access their cPanel to get a backup. A few other people also felt that communication needed improvement, citing slow responses.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising the support team for being highly... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent, quick, and... See more

Service

Customers had positive experiences with service, often describing it as super fast, professional, and... See more

Response time

Consumers find response times to be positive, with many reviewers praising the support team's quick and... See more

Website

People report positive experiences with website management, often praising the control panel and tools... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exonhost is the best service giver i ever seen. their technical team support me in every way they can. they have a dedicated technical team to help you from top critical to easy problem , without an... See more

Rated 5 out of 5 stars

I’m really impressed with ExonHost’s support service. Their support team is very responsive, polite, and genuinely helpful. Whenever I had an issue or a question, they replied quickly and guided me st... See more

Rated 5 out of 5 stars

Ridowan Abdullah is an amazing and very helpful person. He listened to my problem attentively and kept trying with great patience until it was fully solved. I am really satisfied with his effort and s... See more

Rated 5 out of 5 stars

They are very helpful. Due to my mistake my project not working. but it's running in my local machine, I have knock them & one team member of Exonhost fave time near about 5 hours to find out the issu... See more

Company details

  1. Web Hosting Company
  2. Business to Business Service

Written by the company

ExonHost - High Performance Hosting built for Speed! Now with SSD! Need Fast, Reliable Web Hosting in Bangladesh? Try Our SSD Hosting Service Today!

Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience there customer support

Great experience with their customer service. They respond quickly and solve the problem according to my needs. My problem about technical and I couldn't solve it for a long time but their customer support solved the problem very quickly and effectively. Thanks for all.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

As a software engineer

As a software engineer, I have to deploy my web application in server. I am using multiple hosting provider. ExonHost is one of the best provider. They respond very quickly. I am happy with their service.

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

They will simply suspend your account…

They will simply suspend your account without any prior notice.

Then after you contact customer service they will take 10 minutes per replay, and will give you fake reasons why it happened and will ask you to upgrade the hosting package so they can earn more money.

In my case I asked what am I did wrong? they first said I have used too much resources. so I asked for proof. they didn't gave me any. and then they said I was using 29gb bandwidth every day. so higher bandwidth usage was the reason my site got suspended.

 than I showed them ss of that my entire month consumption was 29gb with daily average 1.2gb. then they changed the customer care agent to someone else.
and new agent said oooo we did a mistake. bandwidth wasn't the isssu.

so I asked brother what was the isssu than please tell.

and he again made me wait 20 minit and than again changed the customer care agent and he replied me this :

"We are sorry that we haven't kept any proof but there is nothing to suspend your service without any reason. You can create a ticket. I will inform the team. If possible they will send you."

but when i checked my process list i was barely using 5 to 10% of my resource limit. i even showed them that stat. they just don't know what happened and don't have any proof . only thing they know is i should upgrade to avoid future suspension.

and just to let you know. they reply in every 10 minit. So to have probably a 5 minutes worth of conversation they will cost u  2 hours.

so, if you don't have enough time and money to waste. just avoid them.

November 27, 2023
Unprompted review
ExonHost logo

Reply from ExonHost

Your account was suspended for high CPU usage. Please remember you are using shared hosting service not dedicated server. You can check https://gcdnb.pbrd.co/images/jkqf7xNrWOz8.png this screenshot.

Few of the accounts constantly used too much resource and caused server stability. So, we had to suspend those account to keep our server stable. As it shared server, we can't allow full CPU usage for single account.

I am sorry for the tech response delay and didn't provide you correct information when you requested. The tech was newly joined and didn't forward your issue with concern person.

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