😍 It is exactly what I was hoping for. Great size and very colourful. Assembled very easily and the height keeps it out of range of my curious dogs. Hadn't realised that the whole head rotates as w... See more
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Review summary
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I always have a 5 star shopping experience at Exotic Botanic. Staff are always helpful, knowledgable and ready to assist. So many plant varieties to choose from, with pots, soils, composts and acce... See more
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Ness was fantastic / she took the time to help me choose plants and pots then set them up to help me see how they’d look in the space I wanted them for. She was enthusiastic patient creative and know... See more
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Exotic had the plant I wanted and responded to my on-line enquiry promptly. It was at a reasonable price and the staff were happy to let me know that there was a little 'browning' on the plant, as it'... See more
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Company details
Written by the company
Discover the magic of nature at Exotic Botanic Adelaide. This family-owned business is your ultimate destination for everything botanical, providing an array of rare and exotic plants from all over the world. Our mission is to bring you the best quality plants and gardening supplies that are sure to brighten up your home or garden. With a passion for all things green and specialising in indoor plants, our experienced staff is always on hand to help you find exactly what you're looking for. From vibrant flowers to lush foliage, there's something to suit every taste and style. Whether you're an experienced gardener or just starting out, our knowledgeable team will provide expert advice and guidance on how to care for your plants. Step inside our beautiful store and immerse yourself in a world of botanical wonder. With a wide selection of plants and gardening supplies, you'll find everything you need to bring your green thumb to life. So why wait? Come and explore the unique and beautiful world of Exotic Botanic Adelaide today!
Contact info
1/291 Payneham rd, 5070, ROYSTON PARK, Australia
- 0451972400
- info@exoticbotanic.com.au
- exoticbotanic.com.au
Reply from Exotic Botanic
Thanks so much Ash :)
Good service
The sales assistant, Julie, is very engaging and helpful. I've had two deliveries of garden pots at an extremely reasonable rate and their selection of plants is expansive. Their rewards system is good too.
July 1, 2024
Reply from Exotic Botanic
Thanks Jeanne, Julie is amazing!
Always great customer service
Always great customer service. I ask question which plants are best suited for certain circumstances and many options are given to me. Everyday date I’ve entered this year has been great.
June 30, 2024
Reply from Exotic Botanic
Thats awesome to hear Jemma! thanks for the review :)
Reply from Exotic Botanic
Thanks Anitha :)
Beautiful relaxing experience
Beautiful pots, excellent size variety, species of plants I had not seen before and hadn’t been able to purchase. Good size space, Love the outside area. Ramp is quite steep, it was rainy the day I came in but it wasn’t slippery.
June 28, 2024
Reply from Exotic Botanic
We order from all over australia to bring such a diverse range! That ramp is a bit steep but we have put rails and grip tape on it to make sure no one takes a tumble :)
Reply from Exotic Botanic
Thanks so much Heather, we are always here to help :)
Disappointed in the lack of communication between staff around birthday discount system
I have bought many plants and pots at Exotic Botanic since they started up in Modbury.
Unfortunately, I was disappointed with an interaction I had recently with the owner about their birthday discount.
I went into the store in mid-June to use my birthday discount before the expiry date. However, I couldn't use this discount because the store was having a 20% off sale which I wasn't aware of until i arrived. One of the employees at the checkout told me that I couldn't combine the two discounts (which is completely reasonable) and that I could instead use my birthday discount another day even if it meant it was passed the expiry date.
So, I made a trip to the store at the next earliest opportunity which was about 10 days after the expiry date. When I went up to pay and explained to the owner what the employee had told me, he said I could in fact not use my birthday discount since it was passed the expiry date. The owner also mentioned how the employee had no authority to promise me this. I felt bad as my intention was not to get the employee in trouble - she was actually really helpful and nice which is what made me want to go to the store again.
The way the owner handled this interaction was a little disappointing to me as I was not being unreasonable - just going by what I was told. I would have at least appreciated a "sorry" for the lack of communication between staff around this.
June 27, 2024
Reply from Exotic Botanic
Hey Thanks for giving the time to leave us a review. Ill try and unpack this situation as best as i can.
Firstly thank you for your concern for our team member, I can assure you no one gets in trouble for matters like this our team are all amazing and mistakes happen plus i don't want them being grumpy 😂.
In regards to the employee having no authority to offer this alteration it wasn't a dig at the member, they quite literally have no authority (access) to update a birthday voucher. No one, including the owners have any override authority for system generated events. Unfortunately the voucher start and end date are fixed by our POS system.
On the busy sale day you came in there was likely a mix up in communication as our staff were running around like crazy trying to provide the best service to everyone all at once, it can get pretty hectic. The staff member may have assumed the voucher had a longer expiry date and that you would have time to come back on a future date.
We have a system in place for all special requests that requires we provide the customer a written confirmation of the request an end date and a signature from the responsible employee. We implemented this system to completely eliminate any errors in communication such as this one.
If we didn't do this we would be relying on sticky notes and human memory (which mine is terrible) to remember that a specific person has a specific request expiring on a specific date. With the volume of things we do this wouldn't be possible. We would also have no way to verify the request is authentic. This is what has led to this situation, Unfortunately there was no way for us to verify that you had a granted special request.
Apologies again for the mix up. We give an industry leading 3 weeks on our birthday vouchers to try and give everyone a fair go and as much time as possible to come in (Our team have even said 3 weeks is crazy and most places only give them a few days.)
Im happy you still got 20% off to celebrate your birthday and exotic botanics at the same time. You have given us some things to look at improving, perhaps it would be a good idea for us to put in the birthday voucher email that vouchers can't be used on our sale dates and that they won't be extended.
If you have any other ideas (or anyone reading this review) on how we can improve our systems we would love to hear them. We want everyone that visits our store to leave feeling better then when they came in!
Excellent
Simple, clear responses to my questions with good advice (that wasn't too much trouble to give!) Prompt delivery of the two (olive) trees was also top shelf. Overall, just really easy to deal with...a lot to be said for good, old fashioned service.
June 25, 2024
Reply from Exotic Botanic
Thanks so much Anthony. Good to hear the team was so helpfull!
Great Shop, could do better delivery fees
Big variety of plants & pots. Long open hours. I just wish it's in CBD or delivery isn't $20+. 🙂
June 8, 2024
Reply from Exotic Botanic
Thanks for the review. Freight is definitely expensive and we try to keep it as competitive as possible (We usually lose money on each delivery) but we love to offer it along with shipping to make it as easy as possible for our customers :)
incredibly affordable products very…
incredibly affordable products very friendly and helpful service
April 27, 2024
Reply from Exotic Botanic
thanks Laura :)
The best plants place in the world
The service is always excellent, they always help me when I have doubts and what I should or shouldn't use on my plants.
The environment is beautiful and the plants have an excellent price and a lot of variety.
I don't buy elsewhere, only there!
November 1, 2023
Reply from Exotic Botanic
Thank you so much for the kind review! we are always happy to help :)
Reply from Exotic Botanic
Thanks so much Shelley :)
Great nursery
Wonderful range of plants and ‘garden art’ at very reasonable prices.
Staff very friendly too.
April 5, 2024
Reply from Exotic Botanic
Thankyou for your review :)
I have found my new plant shop
I have found my new plant shop! I visited to purchase a gift….and maybe a few for myself. The customer service is exceptional and the plants are sooo healthy and lush. The gift was a huge hit! Thankyou , see you next time
March 30, 2024
Reply from Exotic Botanic
happy to hear the gift was a hit! see you next time :)
Reply from Exotic Botanic
thank you Lucy :)
Amazing products and product knowledge
Amazing products and product knowledge. Lovely customer service and overall positive vibes in the store. I look forward to every visit.
March 29, 2024
Reply from Exotic Botanic
thanks so much !
Reply from Exotic Botanic
Thankyou so much for your review :)
Dangerous for a plantaholic!
So many plants to choose from! The staff are super nice and helpful too. A dangerous place for a plantaholic!!
February 24, 2024
Reply from Exotic Botanic
Thanks Amanda , always cool new stuff in here!
Very friendly and helpful staff
Very friendly and helpful staff. Everything I wanted was there, plus things I didn’t know I wanted 😆
A fantastic selection of pots
February 23, 2024
Excellent service
Excellent service. Very friendly front of house staff. Heaps of choices
February 24, 2024
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