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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their delicious taste and the wide variety available. Many people appreciate the opportunity to try new and unique snacks, often noting that items arrive well-packaged and undamaged. Reviewers frequently mention fast shipping and accurate orders, with many expressing satisfaction with the overall service and the inclusion of extra treats. However, some customers also noted issues with delivery, including late arrivals, melted items, or packages being left in unattended locations. A few people reported receiving incorrect or expired products, and some were dissatisfied with missing items in their orders. There were also mentions of higher prices and longer shipping times compared to other sellers.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the quick delivery and the good... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise the fast shipping, quick delivery, and... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise quick delivery,... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praised the good taste of snacks and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My items arrived in a timely manner and the products were well sealed with no damage. Each item presented a wonderful experience of flavor to all of my family members.

Rated 4 out of 5 stars

To see what some unique snacks would taste like, I ordered a subscription box full of all kinds of unique snacks. Most were really good; there were a few unusual or different tasting snacks that didn'... See more

Rated 5 out of 5 stars

What made my experience great was the expected delivery time process. The products was delivered right on time. What the company is doing great is producing good tasting snacks.

Company replied


Company details

  1. Online Food Ordering Service

Written by the company

At Exotic Snacks Company, we are passionate about bringing you the best selection of exotic snacks from around the world. As a trusted provider of unique and hard-to-find snacks, we strive to deliver an exceptional snacking experience to our valued customers. With our extensive range of products, you can explore flavors and tastes that are not commonly found in your local stores. We carefully curate our collection, ensuring that each snack meets our high standards of quality, flavor, and authenticity. Customer satisfaction is at the heart of our business. We take pride in providing excellent customer service and fast shipping, ensuring that your orders are delivered promptly and in perfect condition. We believe that snacking should be a joyous experience, and we are committed to making your snacking journey exciting and delightful. Whether you're looking to discover new flavors, satisfy your cravings, or share unique snacks with friends and family, we've got you covered. Join us on this delicious adventure and experience the world of exotic snacks like never before. Thank you for choosing Exotic Snacks Company. We appreciate your trust and look forward to serving you with exceptional snacks and outstanding service.


Contact info

4.0

Great

TrustScore 4 out of 5

396 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

One of the cans were busted

One of the cans were busted. Package did come on time however, and the soda was great. Will probably order again from Exoticsnacks.

April 8, 2024
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Reply from Exoticsnacks

We're sorry to hear about the issue with the damaged can in your order. Unfortunately, sometimes packages can experience mishandling during transit with the shipping carriers. We're glad to hear that the rest of your order arrived on time and that you enjoyed the soda. If you decide to order from us again in the future, please don't hesitate to reach out if you encounter any further issues.

Rated 1 out of 5 stars

False advertisement a bit

False advertisement a bit, I have five other peoples opinions and it’s just really plain, lacking any taste and just unpleasant taste. Wasted 30$

April 5, 2024
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Reply from Exoticsnacks

We apologize that our Snack Lab Watermelon Toast with Creamy Filling didn't meet your expectations. Taste preferences can vary greatly among individuals, and we regret that the product didn't align with your taste buds. We strive to offer a diverse range of snacks to cater to different preferences, but we understand that not every product may be to everyone's liking. We're sorry for any disappointment caused, and we appreciate your feedback. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us.

Rated 2 out of 5 stars

Honestly it’s just overpriced but I do…

Honestly it’s just overpriced but I do get why it’s just fancy drinks and due to shipping and the fact that you can’t get theses where you specifically live it makes sense. The Mountain Dew pitch black didn’t taste like it normally does but i will say the Mountain Dew blue shock very delicious. Unfortunately they didn’t have the raspberry Pepsi so they refunded be however I still haven’t gotten my refund I know things take time but I did order this 8 days ago

April 5, 2024
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Reply from Exoticsnacks

We appreciate your feedback and understanding regarding the pricing of our products, especially considering their uniqueness and the challenges of shipping. We apologize for any disappointment with the Mountain Dew Pitch Black, but we're glad to hear that you enjoyed the Mountain Dew Blue Shock. Regarding the out-of-stock Raspberry Pepsi, we did issue a refund for that item. Refunds typically take 3-5 business days to process, depending on your bank's policies. If you haven't received the refund yet, we recommend checking with your bank to ensure it's processed correctly. Thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Snacks Hit the spot

Snacks arrived to my grieving friend just in time to Perc her up. Thank you

April 3, 2024
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Reply from Exoticsnacks

We're deeply grateful for your kind words and honored to have been able to offer a moment of comfort during such a difficult time. It means the world to us to know that our snacks could bring a bit of brightness to your friend's day. If there's anything else we can do to support you or your friend, please don't hesitate to reach out. Thank you for choosing us and for taking the time to share your experience.

Rated 5 out of 5 stars

Everything was exactly as advertised…

Everything was exactly as advertised all the way down to the taste. Things were good some were not but thats all in trying something new. It was all packed very nice and arrived in 8 days. The only thing I would say is it is my fault for not being to sure but the chips bags are small ones not big ones, again not the fault of Exotic snacks. Also the Ramen when it says hot it means hot 🔥 🥵

March 31, 2024
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Reply from Exoticsnacks

We're thrilled to hear that you enjoyed your experience with us and that everything matched your expectations! Thank you for your understanding about the size of the chip bags and for embracing the adventure of trying new flavors. Your satisfaction means everything to us, and we're delighted to have provided you with a taste of something different. If you ever need assistance or have any questions, please feel free to reach out. Thank you for choosing Exotic Snacks!

Rated 5 out of 5 stars

Delicious and affordable world travel for your taste buds

I loved this. It was simple and easy to find delicious stuff from all over the world. I got to try some Korean drinks that I've been curious about. It came quickly and without issue. The drinks were reasonably priced. I saw the same thing on tiktok for a higher price, so this was a steal. Will be buying again.

March 28, 2024
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Reply from Exoticsnacks

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us and enjoyed exploring our selection of delicious snacks and drinks from around the world. Providing our customers with quality products at reasonable prices is always our goal, and we're delighted to have exceeded your expectations. We're looking forward to welcoming you back for your next order. If you ever need anything in the future, don't hesitate to reach out. Thank you for choosing Exotic Snacks!

Rated 5 out of 5 stars

Yummy111111

March 28, 2024
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Reply from Exoticsnacks

Thank you for your enthusiastic review! We're delighted to hear that you found our snacks yummy. If you have any questions or need assistance with your future orders, please feel free to reach out to us. We look forward to serving you again soon at Exotic Snacks!

Rated 5 out of 5 stars

Best price I could find with U.S shipping.

Best price I could find with U.S. based shipping, and good reviews. Others were 1/2 the price , but shipped from China and had iffy to bad reviews. I'm very pleased with the product, and came on time. They are very tasty!

March 26, 2024
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Reply from Exoticsnacks

We're thrilled to hear that you're pleased with your purchase and that our products arrived on time and tasted great! Providing high-quality snacks and reliable service is our priority, and we're glad we could meet your expectations. If you have any questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing Exotic Snacks!

Rated 5 out of 5 stars

Great Customer Experience

Delivered my package one day early and everything was packaged securely with no chips broken! The Easter Egg inside with startburts was very nice as well!

March 26, 2024
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Reply from Exoticsnacks

We're thrilled to hear that your package arrived earlier than expected and in excellent condition! Ensuring that your items are securely packaged and arrive intact is a top priority for us. We're also glad you enjoyed the Easter Egg surprise! Thank you for choosing us, and we look forward to serving you again in the future. If you ever need anything else, just let us know!

Rated 5 out of 5 stars

Well made and delicious

Well made and delicious! Son in law lived them! So did my grandson. Arrived packed well and intact. Not crushed.

March 9, 2024
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Reply from Exoticsnacks

We're delighted to hear that both your son-in-law and grandson enjoyed the snacks! Ensuring that our products arrive safely and intact is important to us, so we're glad to hear that everything was well-packed. Thank you for choosing us, and we hope to serve you again in the future. If you ever need anything else, feel free to reach out!

Rated 3 out of 5 stars

Some of my snack were expired and my…

Some of my snack were expired and my drinks

March 13, 2024
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Reply from Exoticsnacks

We're sorry to hear about your experience. Regarding the expiration dates, many items manufactured overseas are labeled with production dates rather than traditional expiration dates, which can sometimes cause confusion. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further concerns or need assistance, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Great variety and availability

Great variety and availability. Pretty decent shipping. Totally will purchase from this site again!

March 9, 2024
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Reply from Exoticsnacks

Thank you for the positive feedback! We're thrilled to hear that you enjoyed the variety and availability of our products, as well as the shipping experience. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Always quick delivery times.second time…

Always quick delivery times.second time ordering and completely satisfied with my order.

March 9, 2024
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Reply from Exoticsnacks

We're delighted to hear that you had a positive experience with your order and that our quick delivery times met your expectations! Thank you for choosing us for the second time, and we look forward to serving you again in the future!

Rated 2 out of 5 stars

Bad shipping

Paid for 9$ shipping and it took two weeks. It was days past its delivery date. Totally bummed as I would have kept ordering but don’t know now if I’ll order a third time

March 8, 2024
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Reply from Exoticsnacks

We're truly sorry to hear about the delay you experienced with your recent order. Upon reviewing our records, we see that your order was received on 3/4/2024 and processed for shipment within our standard 2-3 business day processing time. The $9 shipping charge covers carrier standard ground shipping, which typically takes 4-5 business days for delivery, depending on the destination. However, it seems there was an unforeseen delay in transit, possibly due to carrier issues. We apologize for any inconvenience this may have caused. Please don't hesitate to reach out to us at info@exoticsnacks.com for further assistance. Your satisfaction is important to us, and we're here to help resolve any concerns you may have.

Rated 2 out of 5 stars

They sent me "tiny' packages that fit…

They sent me "tiny' packages that fit in the palm of my hands.

February 29, 2024
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Reply from Exoticsnacks

Thank you for sharing your experience with us. We apologize for any confusion regarding the size of the packages you received. It would be helpful if you could provide more details about the specific items so we can address your concerns appropriately. Our product listings always include information about the size of each item in both the title and description to ensure transparency. We're sorry to hear that the size of the packages didn't meet your expectations, and we understand your disappointment. Please feel free to reach out to us via email at info@exoticsnacks.com for further assistance. We're here to help resolve any issues you may have encountered with your order.

Rated 5 out of 5 stars

Good snacks just mad 1 came expired

Good snacks !

February 28, 2024
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Reply from Exoticsnacks

Thank you for your feedback, and we're glad to hear that you enjoyed most of the snacks in your order. We're sorry to learn that one item arrived expired. Upon reviewing your case, it seems that a refund was issued for the expired item. We apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we'd like to ensure that you're fully taken care of. Please don't hesitate to reach out to us via email at info@exoticsnacks.com for any further assistance or concerns you may have. We're here to help.

Rated 5 out of 5 stars

very fun order

February 29, 2024
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Reply from Exoticsnacks

We're thrilled to hear that you enjoyed your order! Thank you for choosing us for your snack needs. If there's anything else we can assist you with or if you have any questions, feel free to reach out to us. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Loving these boxes!

I like that I can sample how other parts of the world eat their snacks

February 27, 2024
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Reply from Exoticsnacks

We're glad to hear that you enjoyed experiencing snacks from around the world! Our goal is to provide a diverse selection of international snacks for you to enjoy. If there are any specific snacks or regions you'd like to explore further, feel free to let us know. We appreciate your feedback and hope to continue bringing you unique and delicious treats in the future!

Rated 5 out of 5 stars

I tried the watermelon bread after …

I tried the watermelon bread after viewing an online video of someone trying it… 🍉 🍞. It’s true , it was tasty and similar to eating a fluffy cloud like roll..? ☁️ I definitely recommend trying it because it actually tasted like real watermelon flavor ! :)

February 25, 2024
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Reply from Exoticsnacks

We're delighted to hear that you enjoyed our watermelon bread! 🍉🍞 It's always exciting to try new and unique snacks, and we're glad that this one lived up to expectations. Your description of it being like a fluffy cloud roll is spot on! ☁️ Thank you for giving it a try, and we hope to continue offering you delicious and exciting snacks in the future. If there's anything else you'd like to try or if you have any questions, feel free to reach out to us anytime!

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