It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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25 point increase….Awesome!
April 28, 2026
Reply from Experian
Hello James. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 25 points! We appreciate your time and have a good day! -Karen
By getting me some help to get a better…
By getting me some help to get a better score.
April 28, 2026
Reply from Experian
Hello Patricia. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Geraldine. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature. We appreciate your time and have a good day! -Karen
Great product will boost your credit score for sure
I’ve used Experian boost before but I stopped using it because it had some glitches and would make me re-connect my bank account all the time I came back and the glitches have been fixed and it boosted my score 17 or so points and I couldn’t believe it I’m happy I came back
April 25, 2026
Reply from Experian
Hello Brandon. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 17 points! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Christina. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
I started using Experian boost when I…
I started using Experian boost when I got my chime account last year and it works My credit is up to respectable level and soon I'll be able to get a unsecured card and rent cars too.
April 29, 2026
Reply from Experian
Hello Patrick. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Im paying for the monthly subscription …
Im paying for the monthly subscription and i expected updates more often. Probably won't keep the service. I can get my score on my bank app for free
April 28, 2026
Reply from Experian
Hi Courtney. Thanks for your feedback. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. Your Experian® credit report and score information is updated whenever new information is received from creditors; however, credit reports from all three agencies are updated according to your membership, as there are monthly, quarterly, and annual reports. -Karen
It has helped my credit score improve…
It has helped my credit score improve tremendously. I think it's great. I have also told my friends and family all about it. I want to to thank you.
April 28, 2026
Reply from Experian
Hello Vanita. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Diana. Thank you for the feedback. We apologize for any difficulties you experienced while attempting to use Boost™ and understand the concern about your rent not being found. Only online rent payments made to a property management company or through a rent payment platform qualify for Boost™. (Rent payments made with cash, a money order, a personal check, or a mobile payment transfer app (like PayPal, Venmo, or Zelle) do not qualify).
Here are the most common reasons why a rent payment might not qualify for Boost™ are:
•The payment history isn’t long enough. Advise consumers to keep paying the rent, and we’ll let them know when the bill is ready to be added.
•The property management company or a data furnisher may have already reported the rent, so it’s already on the credit file.
•There is a mortgage on file, and we can only add one housing payment to Boost™.
•Rent payments made with cash, a money order, a personal check, or a mobile payment transfer app (like PayPal, Venmo, or Zelle) do not qualify.
If you meet the qualifications and would like us to submit information to our product team regarding your rent not being located, we can do so. Please reach out to us for further assistance. Thanks. -Karen
Help Department
Yes, I want help in how to communicate with the fraud department
April 28, 2026
Unprompted review
Reply from Experian
Hi Atheer. Thank you for your feedback. If you need further assistance or additional information on how to contact our fraud department, please contact us directly. We will do our best to address your concerns. Thank you. -Karen
This agency loses your data
This agency loses your data, then tries to sell you monitoring for your lost data on the dark web, while burying legally required free services behind consistent pop ups to pay. When you try to contact them for help (as a victim of their own data breach), they refuse to help you or let you talk to a representative.
April 28, 2026
Unprompted review
Reply from Experian
Hi Erika. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
Connectivity and adding bills
I have to always reconnect one of my checking accounts and adding bills is difficult. I dont understand why streaming services count but not gym membership or that I paid rent a year in advance
April 24, 2026
Reply from Experian
Hi Michael. Thank you for your feedback. This tends to happen when Finicity is unable securely connect to your financial institution. If you have some form of multi-factor authentication enabled (a one-time passcode required, face ID, or fingerprint ID, as well as allowing third-party access), you may need to temporarily disable it.
Please disconnect your bank completely from Boost™ by logging into your membership and going to My Profile, then the Connected Accounts tab. This will remove your bank and any self-reported accounts associated with it from your report. Then go back and re-add your bank account like you did the first time.
Experian Boost allows Experian customers with the ability to immediately add non-traditional credit information, such as your utility and mobile phone bills, to your Experian credit file.
The service you mentioned does not qualify with the necessary requirements to be taken into account. -Karen
Yes it was great
Yes it was great. It helped me see my spending habits,also help me find lower rates on car insurance.
April 28, 2026
Reply from Experian
Hello Brandi. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Boost Wow…
I love having the site to go to because it did up my credit score
My only complaint is that my bank is constantly have to be reconnected, at least every other day. I would like to see some improvement with that though.
April 22, 2026
Reply from Experian
Hi Barb. Thank you for the feedback. We understand and apologize for any difficulties you experienced while attempting to use Boost™. This tends to happen when Finicity is unable securely connect to your financial institution. If you have some form of multi-factor authentication enabled (a one-time passcode required, face ID, or fingerprint ID, as well as allowing third-party access), you may need to temporarily disable it.
Please disconnect your bank completely from Boost™ by logging into your membership and going to My Profile, then the Connected Accounts tab. This will remove your bank and any self-reported accounts associated with it from your report. Then go back and re-add your bank account like you did the first time. -Karen
Reply from Experian
Hello Shawn! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Definitely a great idea
Definitely a great idea. It has helped me ALOT. But it constantly disconnects and doesnt check for bills. So yes when it does work it helps tremendously.
April 28, 2026
Reply from Experian
Hi Laura. Thank you for the feedback. We understand the frustration and apologize for any difficulties you experienced while attempting to use Boost™. This tends to happen when Finicity is unable securely connect to your financial institution. If you have some form of multi-factor authentication enabled (a one-time passcode required, face ID, or fingerprint ID, as well as allowing third-party access), you may need to temporarily disable it.
Please disconnect your bank completely from Boost™ by logging into your membership and going to My Profile, then the Connected Accounts tab. This will remove your bank and any self-reported accounts associated with it from your report. Then go back and re-add your bank account like you did the first time. -Karen
Reply from Experian
Hello there! Thank you for your feedback. We are delighted to hear that you love our app. We appreciate your time and have a good day. -Karen
Great option to help your score
The objective to help boost your score is well met. The way the system looks into possible contributions to your history is phenomenal. The boost increased my score 20 pts. Thank you so much.
April 25, 2026
Reply from Experian
Hi Abrahm. We're happy to hear that our objective to boost scores was met! It's great to know the system's analysis of potential contributions to your history was phenomenal and increased your score. Thank you so much for your positive feedback. -Katherine
It doesn't really make any difference…
It doesn't really make any difference it only detects certain bills unfortunately. Total waste of time.
April 25, 2026
Reply from Experian
Hi Jonathan. Thank you for the feedback. We’re sorry that we didn't meet your expectations and understand that you were hoping for a different result with Experian Boost®. However, it is not a guarantee that your score will go up. Each person who uses Experian Boost® will have a different result. Some people see a big boost and some do not see a boost at all.
Here are some of the reasons why qualifying accounts may not be found:
•Accounts are paid by non-electronic means such as cash, check, or money order.
•The utility or telecom payee name may not be recognized at this time.
•There is not enough recent/recurring payment history for qualifying accounts. Experian Boost currently requires at least 3 recent payments.
•Do you make the payments each month without skipping a calendar month? For example, if you pay a utility bill quarterly (2 payments in 6 months) that account will not be recognized.
•The bank does not give access to enough account history
•Some municipalities do not differentiate between utility payments, parking tickets, or court fees, only identifying the payee by municipality name (e.g., “Anytown fees”). If you have any questions or need assistance, please reach out to us. Thanks. -Karen
This was quick
This was quick, insanely easy and bumped my score up 18 pts instantly!!!
April 27, 2026
Reply from Experian
Hi Fletcher. We're happy to hear that our service was quick and easy for you. It's great to know your score improved so significantly! Thanks for your positive feedback. -Katherine
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