Expert Telecom 

Expert Telecom were ever helpful in attempts to solve problems with our landline, which were clearly down to the failures of OpenReach. Responses were speedy and followed by backup mails to report on progress.

Sophie guided me through what was needed in a timely manner!

The speed and efficiency of your company in getting problem sorted in such a short time.May l also mention Ellie for her profesionalism and her enthuseism

Amy Lincoln offered me a much cheaper contract for broad band. She was polite, helpful and explained it well.

Every time I have spoken with Tasmin she has been very helpful and understanding. Gold star

Big regret moving to Expert Telecom. Broadband is now slower, charges are higher and false promise that Fibre will be available.
Big mistake. I wish I’d just said No to the cold call.

As a new Expert Telecom customer I had queries
about payments taken from my bank account.
My account manager Liana explained exactly what
they were for and sent an email detailing my monthly
payment in the future. Very efficient and patient with
my ancient self.
Thank you.

Tamsin was very helpful and did what she could to help us
But Expert Telecom are slow in sorting problems out, despite what their advertising says

Tazmin was very professional & friendly, sorting everything out in no time at all.

I joined this company in June after foolishly responding to an unsolicited phone call. The sales person had details of my existing account with BT, and claimed that ET could reduce my broadband and telephone charges to a fraction of what I was paying BT, which was about £48 a month including line rental. The sales person offered me a deal of £138 per annum for line rental, and £13.98 per month for broadband and phone. It seemed too good an offer to refuse. All seemed to go well; I received confirmation of these terms in writing, and an ET router, which, to be fair has worked perfectly up to the present. It all started to go "pear shaped" when I received my first invoice for £42.35. This did not include line rental as ET had already taken payment for the year by direct debit. I have now received a second monthly invoice for £78.88. I have queried these bills by phone with ET staff, but have received no satisfactory explanation for why they bear no relation to the charges I ageed to, and which were confirmed in writing in hard copy. There is also the issue of BT's termination charge, which ET claimed they could have waived. This matter is still unresolved. I am not a happy bunny.

We had problems with the broadband signal in our house. I wrote to the company, and they resolved it. David was superb; he really listened and provided a great resolution. Very responsive and helpful and kept in constant contact until the matter was resolved satisfactorily. Extremely pleased with the resolution and the service from David in particular. Very appreciative and a good advert for this company.

Explained what I needed to know.Pleasure doing business.

She was so professional & helpful
Which made my experience great

Quickly answered. Efficiently took my details. Personable and sounded interested in being helpful! Dealt with my query and is passing it on to relevant colleagues. Clear, articulate speaking voice too for failing ears at this end!

Sophie was helpful,repair done in good time

Sophie has clearly explained how installations of FTTP is scheduled via OpenReach and I now look forward to getting connected in the next 10 days. Excellent service, would highly recommend

very good customer care from Liana,she was clear and explained everything well