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Expertweightloss Reviews 1

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TrustScore 3 out of 5

3.2

Weight Loss Service
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Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Health Consultant

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Your refund policy is unacceptable

Your refund policy is unacceptable. You have deducted £15 from my refund despite the treatment not meeting my criteria. Under the Consumer Rights Act 2015, customers are entitled to a full refund if a service is not carried out with reasonable care and skill, or does not match what was agreed.

Furthermore, under the Consumer Contracts Regulations 2013, if a consumer cancels within the cooling-off period, a business can only deduct for services already provided with the consumer’s express consent. Charging an arbitrary £15 “refund fee” is not a lawful deduction.

This practice appears to be a breach of UK consumer law, and I will be considering escalating this matter to Trading Standards if it is not resolved promptly

September 15, 2025
Unprompted review

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