Explore Hearing Reviews 18

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hearing Aid Store

Information provided by various external sources

Here at Explore Hearing we offer a ear wax removal service in the comfort of your own home. No need to travel, easy to book and friendly service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!
Luke has a calm friendly manner. I was constantly reassured throughout the procedure. The fact that this was carried out in my own home was an added bonus.
Thank you.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

After having been quoted an 8 week wait by Specsaver I came across Explore Hearing and saw the positive reviews.

Luke offers a brilliant and efficient service and actually comes to your own home which is great. I made an appt on Monday and only had to wait until Wednesday for my visit....and I can hear again! He was very professional and friendly and I would not hesitate to recommend him to anyone.

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Glenda

My right ear had been blocked for about 7weeks I had been to doctors no help rang up Luke about 4days ago said he could look at my ear Wednesday 8th sept was very polite explained everything to me and now I can hear again would recommend 100%

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

professional,personable and comprehensive service

Luke is a professional and personable audiologist.He can offer all the services of supply,full service back up and importantly, wax removal.He has all the modern equipment and will do home visits.
I have had hearing aids for 18 years and used many of the major providers.The service that Luke offers is in my opinion the most comprehensive and best available,and at reasonable prices.

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

Ears badly need cleaning

Had blocked ears for a couple of weeks and was given Luke’s details by Doctor. Made an appointment and a week later I can hear again. Every step explained and put at ease when cleaning the ears. Very professional service, will certainly recommend. Thanks Luke

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service

Excellent experience. Suffering with build up of wax for a while and finally decided to do something about it! So pleased I did, very professional service and highly recommended.

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Ear phobia totally eradicated.

Thinking myself hard of hearing and booking a test, I was advised my ears needed wax removing prior it being able to be carried out. As someone who has a very severe dislike (phobia) of anything to do with ears I had been evading the issue since Lockdown 1! Friends recommended Luke Baker and encouraged by them I booked an appointment and waited with trepidation. I told him I was extremely fearful! He was not only calm and reassuring in a professional and easy way but extremely knowledgeable and astute in his treatment of me. At the end of the procedure I was not shaking and crying as I had expected but felt relief and a great sense of achievement in having climbed the mountain and gone down the other side. It was quick and painless!
I would have no hesitation in recommending Luke to anyone and am thankful I found him.

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

This service was highly professional

This service was highly professional, calm and effective.
COVID safety was carefully observed. Easily administered in my kitchen - great not to have to travel anywhere. Highly recommended.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great professional service

Luke visited today to clear my ear of wax. Explained the procedure well and complied with Covid guidelines so felt very safe in my own home. Efficient and quick would reccomend to anyone with problems with blocked ears. Thanks

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

Explore Hearing 👍

I had been suffering with a completely blocked ear due to wax build up for 2 weeks. I called Eplore Hearing and made an appointment with Luke Baker within the next 2 working days. I experienced brilliant service, professionally carried out, and Luke put me at ease from the start. One hour later, problem solved! I would definitely recommend Explore Hearing. Many Thanks.

October 9, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, prompt and professional service by Luke at Explore Hearing. He visited me whilst we were on holiday, wearing full PPE , and with modern equipment performed microsuction on my ears to remove the wax that was impairing my hearing and causing me discomfort.
I recommend him 100% Thank you Like.

October 1, 2020
Unprompted review
Explore Hearing logo

Reply from Explore Hearing

Thank you , I am glad we could get you hearing again!

Rated 5 out of 5 stars

This company was recommended by my GP…

This company was recommended by my GP surgery. Having your ears syringed out is not the most pleasant experience, but it was done carefully, expertly and cheerfully! Thoroughly. recommend

August 29, 2020
Unprompted review
Explore Hearing logo

Reply from Explore Hearing

Thank you for you review, this means a lot to us!

Rated 5 out of 5 stars

Hearing Problem Solved

I had a hearing problem with a build of wax. The doctor’s surgery refused to help but Luke and ExploreHearing came out to my house and solved the problem. Very efficient and helpful and very reasonable. I would recommend Luke to anyone with a similar problem or a general hearing issue.

August 24, 2020
Unprompted review
Explore Hearing logo

Reply from Explore Hearing

We are very glad we could resolve your issue, Thank you.

Rated 5 out of 5 stars

Excellent

Excellent, kind, thoughtfull and very proffessional.

August 18, 2020
Unprompted review
Explore Hearing logo

Reply from Explore Hearing

Thank you Elaine this means a lot.

Rated 5 out of 5 stars

Excellent service

Luke came to my home to remove my ear wax. He had been most professional in making the appointment and arrived on time. He wore appropriate PPE and explained exactly what he was going to do, what I needed to do...ie sit still ...and what the vacuum removal process would feel like. His approach relaxed me and his description of the process was spot on. He removed the wax and used a computer based tool to let me see inside my ears before and after. Everything was easy and totally professional. I am already recommending him to a friend and will certainly use his service again. Jane 13/8/20

August 13, 2020
Unprompted review
Explore Hearing logo

Reply from Explore Hearing

Thank you Jane, I am glad you were happy with our service.

Rated 5 out of 5 stars

Excellent professional ear wax removal service

Thanks to Luke for his professional treatment today. Booking appointment couldn’t have been easier and he accommodated with a super speedy visit. We felt very safe with all PPE and Covid friendly precautions and Luke made my daughter relaxed and provided lots of information and future recommendations for her condition. She is so relieved that you have resolved her ear issue and she can finally hear again. Highly recommend Luke and wish him well in his new business.

August 8, 2020
Unprompted review
Explore Hearing logo

Reply from Explore Hearing

Thank you for the review, it is very much appreciated. If you need anything more please do not hesitate to contact me.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look