Explore Learning Reviews 2,406

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the service. Reviewers are particularly impressed with the quality of the product and the exceptional customer service. However, some customers also noted issues with inconsistent tutors and a few people were dissatisfied with the management's handling of certain situations, including service termination and communication. There were also occasional reports of unengaging online sessions due to tutors keeping cameras off.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and engaging... See more

User experience

Customers consistently note positive experiences with the user experience. Many praise the flexibility of... See more

Service

Clients share positive opinions on service, often highlighting how it helps children gain confidence and... See more

Customer service

Consumers find customer service to be positive. Many reviewers express appreciation for the support received,... See more

Product

Customers had positive experiences with the product, noting significant improvements in children's focus,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came through Bright Horizons and so far (4 months) our experience has been good. There are aspects that I'm finding annoying (like the fact that BH customers cannot cancel lessons) but at least the... See more

Company replied

Rated 5 out of 5 stars

Hiba and Zehra are incredibly well organised, welcoming and accomodating to a whole host of different needs. We put our son through the 11+ tuition and not only did he really enjoy it, but Hiba went o... See more

Company replied

Rated 5 out of 5 stars

My boy loves going and the staff are so great with him (Winnersh centre). He is only 4 and has a lot of big opinions so the fact that he is always so excited is really brilliant. Love the flexibility... See more

Company replied

Rated 5 out of 5 stars

My son started back with explore learning as he found it difficult due to his SEN needs in the beginning. I would like thank all the staff but in particular Hamzah for taking the time out to support... See more

Company replied


Company details

  1. Private Tutor
  2. Educational Institution
  3. Tutoring Service

About Explore Learning

Written by the company

Refer a friend

We offer all our members the opportunity to share the love of learning with their friends.

You will receive £25 off your next month of membership for every family that joins Explore Learning on your recommendation, and so will they!

Refer a friend - Save £25

Since 2001, our professional tutors have nurtured over 250,000 children aged 4 to 16 to achieve their potential, either in one of our vibrant learning centres, or through online tuition.

We are passionate about providing a service for all children to thrive throughout their education and beyond.

Our goal – to build confident, fearless learners who are hungry for knowledge.

Book your free trial session today!

Written by the company

Join the thousands of families who have changed their story with Explore Learning. Tailored maths & English tuition for children aged 4-16. Book your free trial today.
Inspiring tutors
Our expert staff create 'light bulb' moments, and nurture long-lasting learning attitudes. Our people bring our offering to life, and make our service truly unique.
Engaging resources
Where you visit us online or in our learning centre, our tools are innovative, and mapped to the school curriculum, allowing every child to work at their own pace and record their progress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing support my daughter loves it at…

Amazing support my daughter loves it at Camberley Explore Learning. Fabulous staff and so friendly. Definitely helping her. Would certainly recommend.

March 11, 2026
Unprompted review
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Reply from Explore Learning

Hi Emma! Thank you for your kind review! We’re so pleased to hear your daughter is enjoying her time at Explore Learning Camberley. It’s great to know the team has made such a positive impact, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Tutors are good and their feedback post…

Tutors are good and their feedback post every session gives a clear idea of what needs to be focussed.

March 9, 2026
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Reply from Explore Learning

Hi Praveena! This is great to hear, thank you for leaving your feedback! It means a lot to our team.

Rated 5 out of 5 stars

A very happy Sen parent …

My daughter started there a few months ago, she has autism and struggles with anxiety, she does not attend school as she’s home educated now due to unmet needs in school, so I was apprehensive about her attending and wasn’t sure if she would manage. But she is absolutely loving it and doing so well. She never tries to not go which tells me she really enjoys her time there and she has even convinced her 2 siblings (also neurodivergent) to join so they are doing their free trial soon. They have been so good at tailoring it all to suit each of my child’s needs and putting in extra support to make it accessible for my children. The staff are also knowledgable on Sen and have never questioned any of the requests iv made for them and have in-fact made additional suggestions on how they can support them. So happy with this place, any Sen mum will know how hard it is to find somewhere that dosent run from your child needing more than the average 10/10 recommend.
Also, they are really accommodating at changing appointments even at the last minute if they have the availability they will do it

March 8, 2026
Unprompted review
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Reply from Explore Learning

Hi Asam! Thank you for sharing your experience — we’re so glad your daughter feels safe, supported, and excited to come to the centre. It means a lot to know our tailored approach has made such a difference. We’re proud to support your family and look forward to welcoming her siblings as well!

Rated 5 out of 5 stars

I’d like to say a big thank you to The…

I’d like to say a big thank you to The Explorer Learning Centre (Newcastle) for all the support and care along the way. The team were kind, approachable, and really supportive, creating a welcoming and positive environment.
Communication was great, and it was clear the staff genuinely care about the children and their progress. We’ve had a very positive experience and would happily recommend the centre to other families.

March 3, 2026
Unprompted review
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Reply from Explore Learning

Hi ST! Thank you for your wonderful review! We’re so glad to hear you felt supported and welcomed at our Newcastle centre. We really appreciate your recommendation and are grateful to have been part of your child’s learning journey.

Rated 5 out of 5 stars

Fantastic place

All of the people working at this location are excellent and have helped our children advance a great deal in less than a year.

December 27, 2025
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Reply from Explore Learning

Hi James! It's wonderful to hear how much progress your children have made with us. Thank you for leaving your feedback, it means a lot to our team!

Rated 4 out of 5 stars

M. Burriel

My daughter started at Explore Learning a year and a half ago and she is very happy with the tutors and her results are also better.

February 24, 2026
Unprompted review
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Reply from Explore Learning

Hi Maria! We are so pleased to hear about the progress your daughter has made on her learning journey with us. Thank you for leaving your feedback!

Rated 5 out of 5 stars

Daughter had to leave us sadly due to medical reasons

My daughter loves the experience at explore learning especially Aisah and Tutor Joyce she sadly had to leave us 🥲🥲🥲 due to medical 🏥 reasons please go to explore learning and ask for joyce to be the tutor Thank you

September 9, 2025
Unprompted review
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Reply from Explore Learning

Hi Ruma! Thank you for leaving your feedback, it's great to hear how much your daughter loves her sessions.

Rated 3 out of 5 stars

Good value (except if you need to make a change)

Overall, Explore Learning is a good company that provides a decent service. However, their booking system feels designed to prioritise their bottom line over the customer experience.

When block booking, you are required to have a lesson every single week, except for the two weeks a year when they are closed. For most families, committing to 50 weeks a year without a break is nearly impossible.

Unfortunately, postponing a lesson to a later date isn't an option. You can only reschedule within the same week, which is entirely unrealistic if you are away on holiday. The only alternative is cramming two lessons into a single week, which is counterproductive and overwhelming for a child.

A fairer system would allow families to postpone or carry over a set number of lessons per year. As it stands, the current inflexibility means I am frequently losing money on paid sessions that we simply cannot redeem.

October 28, 2025
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Reply from Explore Learning

Hi Tim! Thank you for your feedback. We’re pleased to hear you value the service overall, but we’re sorry that the booking structure has felt frustrating.

Our memberships are built around consistent weekly sessions, as regular attendance supports strong progress in maths and English. Sessions can be rescheduled with at least 48 hours' notice and, where possible, moved to another week. We always encourage families to speak to their centre in advance so we can help plan the best option and make sure your child continues to benefit from their sessions.

If you have any questions about rescheduling, please do contact your centre directly - the team will be happy to talk through the options and support you.

Rated 5 out of 5 stars

Explore learning THE BEST

Explore learning,
My son attends edinburgh craigleith branch and I cannot recommend enough
From the very first encounter I cannot tell you how amazing this team of people are, the patience, the commitment and their level of enthusiasm for teaching/supporting the children is something I cannot put into words how much coming here has helped my son.

Ill forever be thankful to you all and would recommend and shout from the rooftops if your child needs a tutor or a little extra support go here!
People say its expensive and I cant lie at first i thought this too, but I'd pay double / triple the price every month for what you have done for my son and to be honest myself and my partner

Forever thankful,
Lisa

February 24, 2026
Unprompted review
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Reply from Explore Learning

Hi Lisa! Thank you for taking the time to leave such a lovely review, it's wonderful to hear about the impact that our Edinburgh team has made on your son's learning journey.

Rated 5 out of 5 stars

This is a very good platform for…

This is a very good platform for studying, my children had no confidence at all when they started attending explore learning but they are doing better now. It is also affordable and the tutors are very friendly.

September 30, 2025
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Reply from Explore Learning

Hi Paidamoyo! It's wonderful to hear how much your children's confidence levels have grown with Explore. Thank you for sharing your kind feedback, it means a lot to our team!

Rated 5 out of 5 stars

Daughter loves going and is now in…

Daughter loves going and is now in greater depth at school

September 15, 2025
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Reply from Explore Learning

Hi Clare! It's great to hear that your daughter is enjoying her sessions and making progress in school. Thank you for sharing your feedback, it means a lot to our team!

Rated 5 out of 5 stars

Good teaching

Good teaching

February 14, 2026
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Reply from Explore Learning

Hi there! This is great to hear, thank you for leaving your feedback.

Rated 4 out of 5 stars

Everything is good but a bit crowded…

Everything is good but a bit crowded and need to follow what they’re doing.

February 15, 2026
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Reply from Explore Learning

Hi Lombeso! Thank you for sharing your feedback! We’re pleased to hear that things are going well overall. We appreciate your comment about sessions feeling a bit crowded and will ensure that every child continues to receive the guidance and support they need to follow their learning confidently.

Rated 5 out of 5 stars

Highly trained staff devoted and…

Highly trained staff devoted and committed to helping & encouraging your child to do well in their studies and actually helping your child enjoy the work on site .The staff are Always welcoming and polite teaching in a clean ,happy ,safe ,well equipped and structured educational setting .

March 24, 2025
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Reply from Explore Learning

Hi Annie! Thank you so much for your lovely feedback! We’re thrilled to hear that our team has made your child’s learning enjoyable while supporting them in their learning journey.

Rated 5 out of 5 stars

Explore Learning was one of the best…

Explore Learning was one of the best decisions I have made!

All the members of staff are highly educated and know the curriculum like the back of their hand. They are also extremely welcoming, supportive, and respectful.

My son has progressed exceptionally well in both English and Maths. He is no longer behind and is now working confidently at the level he should be for his age.

Thank you so very much to Explore Learning Palmers Green for everything you have done. We are truly grateful.

Kay Kyriacou

February 18, 2026
Unprompted review
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Reply from Explore Learning

Hi Kay! Thank you so much for your kind words! We’re thrilled to hear your son is progressing confidently in English and Maths, and that he’s feeling right on track for his age. The team at Explore Learning Palmers Green will be delighted to hear how much of a difference they’ve made, we really appreciate you sharing your experience!

Rated 5 out of 5 stars

Because my son has improved especially…

Because my son has improved especially in Maths.Keep up the great work.The services are good and they treat everyone equally.

February 18, 2026
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Reply from Explore Learning

Hi Ms Respina! It's great to hear that your son has made great progress with us. Thank you for taking the time to leave your feedback!

Rated 4 out of 5 stars

My 9year old found an amazing tutor.

My 9year old found an amazing tutor. Her name is Daria, very dedicated and supportive tutor. I give her 5 stars. My girl loved learning from her only. The learning environment, her patience and adaptability, her firm yet comforting and encouraging tutoring has built her confidence and made learning very interesting. Thank you Daria!

February 10, 2026
Unprompted review
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Reply from Explore Learning

Hi Shakuragal! Thank you for sharing your lovely feedback. It's wonderful to hear how much your daughter loves learning with Daria and has made great progress with her confidence.

Rated 5 out of 5 stars

Very good programme

Very good programme

Well organised , easy to work online offline. Great progress report, live data.

My son loves it well done

February 17, 2026
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Reply from Explore Learning

Hi Cheng! It's great to hear how much your son is enjoying his sessions and that you are finding Compass so helpful in tracking his progress. Thank you for leaving your feedback!

Rated 5 out of 5 stars

Professional Services and Excellent Communication

“I appreciated the professionalism and promptness. The company provides quality services and effective communication.”

February 14, 2026
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Reply from Explore Learning

Hi Andreea! This is great to hear, we really appreciate you taking the time to share your experience.

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