Exploreoutdoors Reviews 

I ordered the beginning of December, had an email to say boots were dispatched on the 10th Dec. Still not arrived, hone always goes to an automated message telling you to email and emails do not get answered!

Great communication throughout my enquiry, very user friendly website and fast delivery. Excellent!

Great customer service - responded to emails quickly and upgraded my last minute order to express delivery at no extra cost so that delivery would be in time for Christmas. Thanks

I places an order for 2 bags on 19/10/17 for £224.50p. Money charged to card immediately but bags never delivered. E-mails answered. After a month cancelled order as both items were stiil out of stock. Refund promised but still no refund at time of writing. Before placing any order found shop on Google Earth, saw the green padlock sign and green site advisor. Will now have to complete a Retail dispute form.

Firstly, I would give 0 stars if it was possible. I purchased 3 coats totalling £400 on November 2nd. I hadn't received the parcel so I emailed and the staff were really rude, ignored me when I asked for a refund and their emails were in really bad broken english. By the 29th they sent me one out of the three coats I ordered and when I emailed about it they pretended like they had sent all three.

Obviously you can imagine the amount of stress this has put me through just before Christmas. Thank god for PayPal getting me a refund from this company.
1

Recently bought a pair of north face trousers. Product was a good price and delivered quickly. Contacted support for clarity on tracking and they were quick and friendly to respond. Recommended.

Great site with lots of selection at a discount price. Very helpful customer service from Ade who helped get the item delivered before Christmas.

Fantastic site, easy to navigate and great product selection. They helped me save a heap on my Christmas presents for people, and i would definitely use again when ordering winter gear.

I Order a Rolling Thunder Black 30 L by internet to this excellent Shop ..
I was a little bit afraid because I really need this bag for a christmas trip ...

They perfectly managed my order and then the parcel arrived 24H after ...
very secured parcel , fast shipping and very fluid communication ..

Definitely my favorite shop four travel and outdoors shopping

Thanks again
JF

I have never reviewed a company before but am so disappointed with Exploreoutdoors that I felt I needed to warn others. I too ordered a North Face jacket 24 days ago, and other than a confirmation email and a short email saying they were expecting an update from their suppliers within the next couple of days ( on 30th November) I have heard nothing.

It angers me that they are happy to take immediate payment whilst at the same time are happy to leave customers waiting for what is nearly a month.

I have emailed requesting an immediate refund and would never buy from them again and would never recommend them as a company.

Ordered a North Face jacket for my daughter 10 days ago. To date no update provided as to when delivery is likely to be received - although the money was taken out of my account at the point of order. I regularly use online companies who always deduct the money only when the order has been despatched to you. The company is therefore profiting from having money in your account weeks in advance of despatching the goods. I do not think the ordering process is transparent as if the order is a 'special' purchase, you would expect that to be noted on the order confirmation. I have emailed requesting to cancel the order, you cannot contact via telephone as the default setting is the answer machine. They need to change how they deal with special purchases as I am clearly not the only customer who has experienced this issue. I only hope that my refund will be processed in a timely manner. I won't be returning.

Ok, I was a little worried at first, mainly cause I tried calling the phone number and never got through, but I decided to take the rush and buy a north face cirque jacket. I tried it on in the north face shop and knew it was the right fit. Price there was £350

Looked about online and found it at exploreoutdoors i emailed the company a few times just to have some peace of mind and each time Ade promptly replied. So I took a chance and purchased it.

I couldn’t be happier....

2 days after the order I’m wearing it!

Very fast, excellent service, great saving, great communication.

Would I buy from here again yes absolutely

Many thanks Ade and exploreoutdoors!

I ordered a North Face jacket for my granddaughter almost 2 weeks ago and it still hasn't been dispatched. I emailed company and was advised it was a special order. Really? Nowhere on the site mentioned this. I am absolutely livid and also angry with myself for being sucked into buying at a discounted rate. Saving money isn't helpful when your grandchild is suffering the cold unnecessarily.
Company responded promptly to my email asking about the delay and advised it was on its way to them. That was nearly a week ago. Nothing since. If you're considering buying something from them then be prepared for a long wait

Excellent customer service, my emails were responded to promptly even over the weekend. The discount on the products is also the best I have seen and well worth it!

Fast delivery and great product at a great price. Would recommend.

Excellent service, quick delivery thanks

Very prompt customer service, the delivery of my item took longer than I thought it would but I still made a massive saving compared to other online stores.

From my bad experience, the manager ended up contacting me personally and apologising for what had happened. He also sent me a gift. What I like about this is that I was heard. The problem with this whole situation is that no one was looking out for me, reason why so many problems happened. What i can say is that this company did give me a problem, but unlike many other conpanies, they sorted it out really well.

Ordered a North Face jacket for £150. They took my money and I got a basic email saying "order received". Then nothing - no communication or delivery updates for 12 days. I tried to call but the number always goes to answering machine, so I emailed asking for an update.
They replied after 2 days saying I would get an update in a few days. So I asked to cancel the order and get a refund. They did refund my full payment in the end, but I would not recommend or order from them again.