Bro, should have read the review here. LOL the business makes money by giving you a fake price and then confirming with a higher price. Believe me, when I say you'll regret using them, I used Skyscann... See more
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See what reviewers are saying
Not only have I gotten multiple emails of the same information but anytime I click on view my trip from those emails, it shows no trips. Honestly, I almost didn’t think I got the flights until I do... See more
Company replied
Booking was okay. while the cost was cheaper than on other websites, the is difficulty now when dealing with the airline to manage things like baggage, seats, etc. The website was cluttered and... See more
Company replied
the booking process was fine, hence the 5 star. The service of Spirit airline however, was not great. terrible plane seats (seat cushion was old and flat), no complimentary free snacks at all, the p... See more
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Company details
Information provided by various external sources
ExploreTrip was listed as a "Great" by verified customers in TrustPilot, ExploreTrip has more than 60% "Excellent" ratings to buy cheap air tickets from USA and Canada to any part of the world. ExploreTrip.com offers consolidator fares rated best online travel portal with utmost customer satisfaction. Book your flight today.
Contact info
4000 East Third Ave, Ste 650, Foster City, 94404, California, United States
- 1866-855-3984
- escalations@exploretrip.com
- exploretrip.com
3.1
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Customer Service Line :(
Did not have a good experience with their phone lines to fix a trip problem with my flight. I wanted to change my return date to a day later and called the number for the website. The person on line was not helpful wouldn't answer my question in a way that was easy to follow. I was more confused as I was let to believe there was only a 35$ to make changes to my Return flight based on the policy from the website and was told that in additon to my original flight that I be charged 100$ to 300$ to make the change, being told there was no other flights cheaper. The person behind the phone seemed more concerned to pressure me to pay the extra amount then and now as a sales pitch rather then help me clarify my concerns. This site tempted me with its prices I just cannot justify the way things went about my issue. I cannot see myself using this service again and cannot recommend it.
October 20, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced.
Appreciate your patience and understanding.
Thank You,
Exploretrip
Complaint against Agent Maverick
I sent email to exploretrip.com to file a formal complaint against Agent Maverick from ExploreTrip and requested to share a copy of it with Agent details so that I can register a police complaint too.
October 9, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
No refund, total of 20 months
My friend and I booked our flight with Explore trip in Jan 2020 to fly to India in April 2020 for $1624.94. Our flight got cancelled due to coronavirus and we requested for refund. We were repeatedly told that the airline is not processing refund at this time but is willing to give an open ticket for a year, I cannot fly because there is still many covid cases in India. I was told that I can apply for refund in Jan 2021 but cannot transfer my ticket to someone else. I spoke with their representative, Brett, and he sanctioned a refund for $1324.94 and told that I will receive my refund in 3-4 billing cycle. I received an email for the same to confirm my conversation with him. I didn't get my refund back, I called explore trip again on Oct 3 and I was told that they can try to extend my request for refund again but I won't receive the same refund I was promised in Feb 2021. I am told to wait 3 weeks but my friend has been waiting to hear back from them from 8 weeks now. It's been 20 months since my original purchase of ticket.
There is no help and their representative are very rude and disrespectful. I made a mistake booking through them, websites like this are a disgrace and should be banned.
I demand a FULL REFUND.
October 5, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
As per our record the refund has already been processed to the original form of payment.
You are requested to check with your bank and in case of any discrepancy please send us an email at escalations@exploretrip.com
The refund should reflect in your account soon.
We appreciate your patience and understanding.
Thank You
Exploretrip
I wish I could give zero stars to this…
I wish I could give zero stars to this horrific company. This is hands down the worst company I have ever dealt with in my life. I sincerely hope that no other person is deceived by purchasing anything with Explore Trip. The customer service is disgraceful and I cannot believe they are still in business.
September 29, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Very Suspicious and Fraudulent
I booked two tickets on their website and got ticket confirmation email. After a couple of hours, Titan from Exlporetrip emailed me saying my flight was not booked as I need to send him my credit card number and CVV! What a shameless scammer! Apparently Exploretrip work with scam company TravelerDeskHelp and I instantly regret I had no choice but to book from them out of urgency.
September 26, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Awful Experience
This company is by far the worst that I've ever dealt with. In October 2019 I booked a trip for my husband and I to fly from Canada to Costa Rica for the following March.
Due to COVID-19 the flight was cancelled.
Upon connecting with the company they stated that they would offer me credit for the amount that I paid to be booked within a two year time frame of ticket purchase (October 2021).
Due to government restrictions on travel we were unable to use the credit in the time frame that they allotted. I reached out to them several times to see what could be done. I inquired about booking a domestic flight for November 2021, however they denied this and stated that my travel had to be completed by October 2021.
After several calls being dropped by their company and complete dismissal of their inaction, I finally agreed to less than half of the total price that I paid.
Proceed with caution; the deals are clearly not as good as they seem.
September 24, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Worst Experience Ever
Here is a word of caution about Exploretrip
About 2 and a half months ago I booked a ticket from Warsaw to Indonesia with Exploretrip.
3 days prior to departure I was sent an email that my ticket was cancelled due to some sort of verification problem from the bank.
They promised that the money will return to my account in max 14 days.
That was 2 and a half months ago and I'm still trying to get my money back.
At first Exploretrip said that I simply had to provide some documentation to verify my identity which I did and they promised that the money would return back to my account (now it's been about 3 weeks into the case).
Later on they said that the airline can't issue a refund due to Covid policies but they can change my flight (even though the cancellation of the flight had nothing to do with covid).
Exploretrip seemed to understand my situation and they promised me a refund even if it has to go out of their own pockets within a month.
After a month I called them again and it seemed like they forgot about their promise and told me they contacted the airline and they don't issue a refund and I have to accept the voucher (again, they, or the airline cancelled the flight and it had nothing to do with covid but some bank verification that didn't go through).
I reminded them that they said that the refund is coming (I have the refund confirmation email) and that I'm not interested in the voucher.
Last thing they said is that they are working on a case and they will give me a refund even if it's going to come from their own pockets (same thing as month ago) - and that they will give me a refund a month from now.
My guess is that they may simply keep saying that month after month and that the case will not move forward.
Customer service keeps mixing things up, they don't deliver on their promises and they make me chase them every single time.
I can't rate this service low enough.
Proceed with CAUTION!!!
September 2, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for your business with us.
We deeply regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We are trying our best to get the refund from the airline.
For future reference and correspondence, we request you to send us an email at escalations@exploretrip.com.
We appreciate your patience and understanding.
Thank You,
Exploretrip
Beware, shady business practices. SCAM
Booked a ticket that they cancelled within 24h and did not notify. Only found out when called the carrier few days later. On top of that, they signed me up for their membership program that charges $50 per month. Tried to contact them over and over and over on the phone and email, but no success. Only responded after I threatened to report them. Reason they cancelled is due to them not being able to verify this was not a fraudulent transaction. They never called or emailed me or attempted to contact the bank to contact the card holder to verify it was not fraudulent.
However, they still kept the membership active, which to me means they are ok using stolen credit card for membership but not ok to book with airline since airline can penalize them.
STAY AWAY, read reviews bellow me, too many bad experiences is NOT COINCIDENCE. They are not an honest company, I am lucky to call the airline and not show up at the airport and NOT HAVE A FLIGHT.
They clearly do not care for their passengers or their experiences. There are too many good travel agencies out there to give these shady people any money and risk having your flight cancelled for no reason and not being notified!!!
They are also doing business as UNPUB.COM. Beware of them too
September 2, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
As per our record the refund has already been processed to the original form of payment and should reflect in your account soon.
In case of any discrepancy, you send us an email to escalations@exploretrip.com.
We appreciate your patience and understanding.
Thank you,
Exploretrip
a Total Fraud
a Total SCAM! Please be away from this agency.
I called them several times regarding the cancellation of my ticket, but they always tell me to talk to the airline, and the airline is the only one that can help.
But when I called the airline, the airline told me that they cannot see any information because the agency avoids it. The airline cannot even check the price of my ticket.
I usually call the agency again, but they always tell me they cannot help.
August 30, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
Our customer service representative representaive will get back to soon with the best resolution.
We appreciate your patience in this regard.
Thank You,
Exploretrip
There is not a zero on the ratings.
There is not a zero on the ratings.
They are a scam took our money and never booked the tickets. Stole 380.20 from us. Johnson one of their agents said that he could get the tickets took the money out of out account and never booked the flight, that is theft!
Run away, no one will help you with this company
Thank you after months and month and your Atlantic VP of sales getting involved.
August 19, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Hence, we would like to inform that we have resolved this case with a full refund.
You are requested to check with your bank and get back to us if there is any discrepancy.
We appreciate your patience and understanding in this matter.
Thank you,
Exploretrip
Bought my family tickets for 1,900
Bought my family tickets for 1,900, but my credit card said 2,400. Taxes and fees had been included. They sent an email saying 1,900 as a recipt. Then send a second email for 2,400.
IT'S A SCAM..RUN FROM THIS SITE!!!!!
August 16, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Charged for baggage because of an employees rebooking mistake
WOW I hate this company- We should’ve read the reviews before choosing them!!! My uncle and his family booked a flight with this company to another country with two free bags per person and they had to reschedule because their Covid negative tests were not within three days of the flight. When the agent, Anna, rescheduled, they paid $1,000 to reschedule but she forgot to include the 2 free bags per person for international travel and only checked off 1 bag per person so they had to pay over $1,100. When we called to get reimbursed for this, they kept asking questions the first time but got nothing done. We called the second time and the guy said it was Anna’s fault and they’d pay us back for that since the returning ticket is also for 1 bag each. They still got nothing done. Then the third time a person said they’d get a supervisor and then someone in my family had to yell on the phone because they refused to give us a refund even though they said they would. They finally ended with they’d try and get back to us. They lied. They didn’t get back to us. They didn’t respond to our emails and so we had to call them again. It was so frustrating and now my uncle’s family is coming back here and they had to pay around $750 for extra baggage. DO NOT TRUST ANYTHING THEY SAY AND CHOOSE A COMPANY WITH BETTER REVIEWS- THEY WILL SCAM YOU AND GIVE FALSE PROMISES!! I hope for the best for anyone hoping to book a flight to not book with this company!!
August 13, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Wrost customer services I have…
Wrost customer services I have experienced. Every time I call to try to resolve my issue the other person on the line stays silent before saying they cannot help me at the moment. They canceled my flight and have not refunded me my money. I would give a 0 star if possible
August 12, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Terrible experience if I could give…
Terrible experience if I could give them zero stars, I would. They canceled my flight, did not inform me, and charged me the money. Ended up paying more on the same day of my flight. Terrible costumer service. They only care about money. Do not work with them it is a mistake. Never again.
July 29, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Do not purchase a ticket from Explore…
Do not purchase a ticket from Explore Trip!!!!!
Awful customer service with no responsibility and respect what so ever. One of the airline changed the date of flight but they can't do anything with it and said no guarantee of full refund. If you get a refund, you have to wait 3 to 4months! Total scam and bull****!! Can't even take care of basic stuff but rather they give you a full stress and anxiety. I'm not recommending this company at all and beware of it! NOT EVEN WORTH A ONE STAR
July 23, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Beware of this scam
Beware of this scam. Purchased ticket for a family and huge surprize at the check in. The airline advised that ticket was voided, prepaid luggage lost. Had to purchase new tickets. Although refund came after complaints, no compensation of fare difference, prepaid luggage, phone calls. Book with them unless you love stress and adventure. NO CONTACT AT ALL, NO EMAIL, NO WARNING. They just lie and try to avoid liability. So just disregards their comment as it is just to appear and pretend non existent actions.
July 20, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
The reservation did not go through as your Credit Card Verification failed to go past our process.
Hence, for security reasons you ticket was voided.
However, our team did try to contact you to notify the same but to no avail.
We truly apologise for the inconvenience caused .
Thank you for your feedback.
Your's sincerely
Exploretrip
I wish there's no star option
I wish there's no star option. Never book any trip with this company. It's a fraud. BIG SCAM. It has been almost 2 years and until now I haven't received my refund or any other solution.
They ripped me off by taking extra money to reschedule.
PNR:TERSI6 19O30AEF6010
July 16, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Please be informed that we have already sent a request to the airline for the refund and are waiting for them to approve with a waiver code.
In fact , we have re-sent the request and are expecting to hear from the airline soon.
Our team is trying it best for the refund and once approve, we shall expedite the same.
We appreciate your patience and understanding.
Thank You,
Farescan
ITS A SCAM!!!
Been over a year and a half since i cancelled a flight and still haven’t seen a single dime from the “full refund” i am suppose to get. At this point, i have just given up cause the only real thing i can do is contact the bank and try. Also for anyone reading this. Don’t believe anything they say as it’s a scam and you should just contract your bank and hope for the best.
July 16, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Awful Fraudulent Service!
Awful Fraudulent Service!! I have purchased a flight and the 'Best Purchase Guarantee' service on May 30, the same day I have requested the cancelation of the booking, by phone and mail, and asked the full refund of the ticket as the service advertises. But they never processed it, One day to the flight (July 12) the still don't comply with the request even after several emails and phone calls. Their negligence is totally overwhelming. I need help for a formal complaint for fraudulent advertisement on the Best Purchase Guarantee service as it doesn't comply with the reality and they take the money for that service.
July 12, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Please be informed that our team is working with the airline in order to get the refund.
Once we get the approval , the refund would be processed.
However, we are entirely dependent upon the airline for the refund.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Unprofessional & unreliable ....
Had very bad experience ...spoke with 8 representative after long hold time....no one know what they are doing...making excuse ad looking for supervisor....say we will respond back but make you fool....paid again from my pocket for the flight....
July 5, 2021
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
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