it's a rip off!!! I have paid for premium subscription and still didn't download all the comments!! I have tried to contact them using the chat box but no-one replied!!!
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See what reviewers are saying
The reply comments are rarely extracted, and it takes multiple attempts to extract them. It worked when I first bought it. Now it's not working. I contacted customer support; they are also not replyin... See more
ExportComments works well in my experience. I had to export and preserve a Facebook thread of over 1,000 nested comments, then update the exported data later, and both times it worked perfectly. I e... See more
This is an excellent tool which helped us to scrape entries for competitions we ran across Facebook, Twitter and Instagram. I also love that there is a once-off payment option available, rather t... See more
Company details
Written by the company
Export all comments from your Facebook, Instagram, Twitter, YouTube, VKontakte, TikTok posts or videos to CSV Excel.
Contact info
Replied to 33% of negative reviews
Typically replies within 1 week
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It has been an easy to use website
It has been an easy to use website, and easily accessible even when free. It is a pretty penny, but overall great service.
A Valuable Tool for Agencies!
Exportcomments has become a valuable tool for us, especially when it comes to projects that require culling of comments beyond thousands on Facebook. This plus the seamless experience made us subscribe to a monthly plan!
Would recommend
There's a ton of services this lets you pull comments from, it's great. And it's typically fast and reliable.
An easy, yet extensive tool for all your social media posts
We have been using EXPORTCOMMENTS.COM for about a year now. We have several social media profiles, on which we often host giveaways.
Thus, for us it's super handy to use EXPORTCOMMENTS to extract all comments on our posts and check requirements to select a winner.
The export is really well organised in a CSV file, with a bunch of columns with useful information (user name, user ID, comment, likes, ...).
It's super handy that we don't have to use different tools for every social media account, but can simply use EXPORTCOMMENTS for all of them (Instagram, Tiktok, Twitter, ...)!
We've had absolutely no issues since we have started using it. If anything, it's a lovely surprise to find the tool regularly updated to give even more information than before.
I would definitely recommend this tool for an easy yet complete way to keep track of your social media posts & comments on it :)
simple and effective system
We have found a serious and reliable partner, with its tools we are able to extract data simply and correctly, we will continue to collaborate for a long time.
thanks to EXPORTCOMMENTS.COM
Love this service!
Love this service!
I use ExportComments.com for work, and it is an incredible tool-- you can easily download thousands of comments in seconds. When downloading, the data file is completely managable and analyzable as is- and the service is super accurate, quick and easy to use. I would definitely recommend this service if anyone is interested in language modeling, evaluating word of mouth, etc.
A great time saving tool
A great time saving tool that really helps us out!
Has good points, but lots of bugs and no customer support
The tool would miss many publications for Facebook and Twitter, and user support would not respond for days.
The API documentation is outdated and very basic.
So, it's a great concept, great pricing, good interface, but they really need to fix the bugs or get their customer support working.
Highly recommended
I've been using exportcomments.com over the past six months, and it has proved to be a really worthwhile and reliable tool. The export comments feature is particularly helpful, and the service is affordable, fast, and easy to use. Actually, the platform as a whole is an invaluable resource for anyone interested in extracting comments from multiple social media sites.
I'd also like to thank the wonderful team in charge of this service.
Highly recommended.
Fast results and efficient
Fast results and efficient. Best way to get comments for analysis purposes
Good software
Good software. Were able to download a lot of comments, and sort them via nodes.
Excellent software
Excellent software. Were able to download a lot of comments, and sort them via nodes.
Your trusted partner
Very intuitive navigation on the platform, with great results no matter how comments are in a post. And if something is happening or do you need any help just ask:) -> one of the best customer support:) What can i say: just try it - you will fall in love:)
Fast & easy
Exportcomments is an excellent tool for social media contests that have a comment mechanism. Long story short - it's a very fast & easy way to reward your engaging followers.
Easy to use and export, responsive and helpful support
Easy to export posts based on URL of public social pages. Live support responsive and helpful too.
A great tool that saved me hours of…
A great tool that saved me hours of tedious work. Support was extremely helpful, responsive, and quick. They not only gave me the answer so I can help myself in the future but they also created the file for me. Again, saving me more time. TY!
Very good
Great platform, reliable and simple to use. Quick customer service reaction (I only had one request, an update of the billing address of my company). Highly recommended!
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