This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had... See more
Location
Switch locationTribune Drive, Trinity Trading Estate, ME10 2PG Sittingbourne, England, GB
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See what reviewers are saying
Have bought from exspess grass before and been very happy with the product. This time I ordered online and received my order the following day which I was very happy to get that soon with standard del... See more
In these post COVID days, it’s very difficult to get anything done without excuses and delays. Express Grass did exactly what they promised. The grass was excellent quality and a generous amount. Very... See more
Although there was an error when paying through the website , the team got back to me and set ported everything out , after that the transaction was simple and smooth with updates on delivery dates... See more
Company details
Written by the company
Artificial Grass supplied overnight to UK gardeners, landscapers and retailers. Easy to lay for both the professional & first time installer using our range of fitting accessories with underlay. Try our range of artificial hedge products for low maintenance garden screening.
Contact info
Tribune Drive, Trinity Trading Estate, ME10 2PG, Sittingbourne, England, United Kingdom
- 0800 133 7733
4.5
Excellent
1K reviews
Replied to 46% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Poor customer services
The grass I purchased was delivered but wasn’t fit for purpose. Customer services refuse to speak to you in person, their policy is to acknowledge emails but not reply to them.
February 9, 2026
Reply from Express Grass™ - Sittingbourne UK
Sorry, small correction "wasn't fit for your purpose" returned and refunded.
Great service and products
February 6, 2026
Worst website ever!
The guys in the warehouse were really helpful, can't fault them, but the website is awful when it comes to paying, took me 25min to complete my order.
February 19, 2026
Top quality products as usual
Top quality products as usual. Responded quickly via email when asked questions. Quick ordering process.
February 17, 2026
Very poor quality for the money
February 15, 2026
Reply from Express Grass™ - Sittingbourne UK
Only samples supplied - No order found
Quick delivery, good product
Speedy delivery and the product looks good. Needs time to settle to see it properly but so far, so good.
February 8, 2026
Great samples and discounts
December 11, 2025
Said delivery in two to five days came…
Said delivery in two to five days came next day brilliant
December 4, 2025
They was good on delivery the grass…
They was good on delivery the grass laid as it should an it was nice an thick
October 18, 2025
Incredible service
Simple, understandable site and delivery WITHIN 24 hours.
That’s what I call service.
Thank you
November 10, 2025
Service was good but you sent us the…
Service was good but you sent us the wrong product. I can’t be sure if I ordered wrong. I did try to get in touch but you don’t take phone calls anymore.
October 6, 2025
We have used you before very good…
We have used you before very good service. Just a quick question how long is sale on for
November 3, 2025
Quick service and delivery
Quick service and delivery
Quick communication
Great quality turf
No issues faced
September 18, 2025
4x1.30m required
Good samples, easy to navigate website. Found offcut at right size.
1/2 the price. Quick delivery.
October 17, 2025
Unbelievable delivery service.
Unbelievable delivery service.
Items exactly as promoted.
Been using Express Grass since 2020 and have never been let down.
October 16, 2025
Really good grass for the price point…
Really good grass for the price point and a good service for delivery
August 31, 2025
New growth !very and…
Right from ordering to delivery and subsequent laying of grass, we found the journey most satisfactory. Never having done anything like this before, we wouldn't be reluctant to grass another area of our garden.
October 11, 2025
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