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Express Mortgages Reviews 780

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and proactive approach, making the mortgage process easy and stress-free. Many people highlight the excellent customer service, noting quick response times, clear communication, and a smooth user experience from start to finish. Consumers appreciate that the team goes above and beyond to secure the best deals and keep them informed at every step. However, some customers also noted inconsistencies in the team's knowledge and efficiency, with several reporting staff turnover and a lack of proper handover between team members. A few people experienced poor case management, having to repeatedly chase for updates and provide the same documentation multiple times, suggesting a lack of internal communication and proactive support.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the outstanding support and commitment of... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight that the process is smooth,... See more

Based on these reviews

Rated 5 out of 5 stars

Great support throughout, was talked through each stage which made the process easy. Contact / communication was top notch, I had any questions or queries answered promptly & any updates were sent... See more

Company replied

Rated 5 out of 5 stars

We had a really positive experience remortgaging with Express Mortgages. Jamie and Olivia were both super helpful, professional, efficient and proactive throughout the whole process. We’re very h... See more

Company replied

Rated 5 out of 5 stars

Had a great experience working with Georgia and Cameron. From start to finish they were spot on, always quick to respond, kept me updated throughout, and made the whole process straightforward. T... See more

Company replied

Rated 5 out of 5 stars

Express mortgages have been very helpful and made the whole experience of getting a mortgage offer stress free. Jamie Round, my advisor, took all my needs and financial situation into considera... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Insurance Company

About Express Mortgages

Written by the company

Since the beginning in 2004, Express Mortgages has grown from a regional broker into a trusted, nationwide provider of specialised mortgage solutions. We are based in the northwest but proudly serve clients across the UK and around the globe. Our expertise spans a wide range of products, including:

  • Residential Mortgages
  • Buy to Let Mortgages
  • Insurance
  • Bridging finance

Find out more about our services here!

At Express Mortgages, we are a whole of market broker and have developed strong relationships with a broad network of lenders, allowing us to offer exclusive rates that you may not find with high street lenders.

We pride ourselves on delivering exceptional customer service, ensuring a 5-star experience for every client. We handle the hard work for you, offering continuous support throughout your application process, and diligently tracking the latest rate changes to ensure you benefit from the best interest rates.

Whether you're a first time buyer, home mover, landlord, or looking to bridge the gap for your next investment... we've got your covered!

Follow us on social media to stay updated with all things Express Mortgages!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

780 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely Amazing

We had an excellent experience with Express Mortgages from start to finish. The customer service was outstanding, and Jamie in particular was incredibly helpful throughout the entire process.

As first-time buyers, everything can feel quite overwhelming, but Jamie made it all so much easier by explaining things clearly and in a way we could actually understand. It really took the stress out of the experience.

The insurance team were also fantastic — they made sure we fully understood our options and didn’t try to upsell anything unnecessary, which we really appreciated.

Overall, we couldn’t recommend Express Mortgages highly enough!

September 18, 2025
Unprompted review
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Reply from Express Mortgages

Thank you so much for your wonderful review Oliver!

We’re delighted to hear you had such an excellent experience from start to finish, and that Jamie was able to support you so effectively throughout the process. It’s also fantastic to hear your positive feedback about the insurance team.

We truly appreciate your recommendation and are so pleased we could be part of your journey into your first home! 😊

Rated 5 out of 5 stars

I received permanently polite

I received permanently polite, efficient and patient service and therefore would gladly recommend Express Mortgages to others.

April 9, 2026
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Reply from Express Mortgages

Thank you for your feedback!

We’re delighted to hear you received consistently polite, efficient, and patient service throughout.

We really appreciate your recommendation and are glad we could support you 😊

Rated 5 out of 5 stars

Cameron and Georgia were superstars!

Had a fantastic experience working with this company in securing my mortgage and seeing through my house purchase. I specifically dealt with Cameron for the initial part and then Georgia for the case management side of things following the mortgage offer being made. Both were incredibly friendly, responsive, patient and professional in dealing with my case and would highly recommend them to anyone looking for a mortgage. Deservedly five stars!

February 25, 2026
Unprompted review
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Reply from Express Mortgages

Thank you so much for your fantastic review James!

We’re delighted to hear you had such a positive experience securing your mortgage and throughout your house purchase. It’s great to know that Cameron and Georgia were friendly, responsive, patient, and professional at each stage of the process.

We really appreciate your recommendation, we’ll be sure to pass your kind words on to them both 😊

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Olivia from Express Mortgage. As a first-time landlord applying for a short-term loan mortgage, I wasn’t sure what to expect, and the whole process felt quite daunting at the beginning.
However, thanks to Olivia’s professionalism, dedication, and hard work, everything went smoothly. She guided me through each step, kept me informed, and made sure all the details were handled efficiently. Her support and commitment truly made a difference.
Thanks to her efforts, I was able to secure the mortgage successfully, and I couldn’t be happier with the outcome. I highly recommend Olivia and the team at Express Mortgage to anyone looking for reliable and expert mortgage advice.

April 1, 2026
Unprompted review
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Reply from Express Mortgages

Thank you so much for your lovely review Rafal!

We’re delighted to hear that Olivia was able to make the process clear and manageable for you, especially as a first-time landlord.

It’s completely understandable that it can feel daunting at the start, so it’s great to know her professionalism, dedication, and guidance made such a positive difference

Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Olivia and the team! 😊

Rated 5 out of 5 stars

Excellent service

Cameron and Olivia were so helpful throughout the whole process. They were always quick to respond and explained everything clearly. I would 100% recommend

January 23, 2026
Unprompted review
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Reply from Express Mortgages

Thank you so much for your lovely review Charlotte!

We’re delighted to hear that Cameron and Olivia were so helpful throughout the process, keeping everything clear and responding quickly to your queries.

We really appreciate your recommendation and will be sure to pass your kind words on to them both! 😊

Rated 5 out of 5 stars

Excellent support and smooth mortgage process

I’ve had a really positive experience with this mortgage broker. From the start, everything was explained clearly and I felt supported throughout the process.

Amy and Cameron have both been especially helpful — always quick to respond, patient with questions, and proactive in keeping things moving. I really appreciate the smooth communication and guidance at every stage.

I’m very happy with the service and would definitely recommend them to anyone going through the mortgage process.

March 30, 2026
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Reply from Express Mortgages

Thank you so much for your kind words and for taking the time to share your experience Karolina.

We’re delighted to hear that you felt supported and well-informed throughout the process.

We really appreciate your recommendation and wish you all the best in your new home. If you ever need any further assistance, we’re always here to help 😊

Rated 5 out of 5 stars

Callum and Georgia guidance

Callum and Georgia guidance, help explanations and expertise made the whole mortgage process straightforward and stressless.

Excellent communication by telephone or email.
Open honest advice .

March 25, 2026
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Reply from Express Mortgages

Thank you so much for your kind words Lorna!

We’re delighted to hear that Callum and Georgia were able to make your mortgage process feel straightforward and stress-free.

If you ever need any further support in the future, please don’t hesitate to get in touch.

Thanks again for taking the time to share your experience 😊

Rated 5 out of 5 stars

Very smooth process

Very smooth process
Professionally completed
Always there to reply any query

March 24, 2026
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Reply from Express Mortgages

Thank you for your kind feedback Muhammad!

We’re really pleased to hear the process was smooth, professionally handled, and that the team were always on hand to respond to your queries.

We appreciate you taking the time to share your experience 😊

Rated 5 out of 5 stars

Had a great experience working with…

Had a great experience working with Georgia and Cameron. From start to finish they were spot on, always quick to respond, kept me updated throughout, and made the whole process straightforward.

They genuinely go above and beyond to get things done and make sure everything runs smoothly. Nothing was ever a problem and they were always there if I needed anything.

Would 100% recommend them to anyone looking for a mortgage. Thanks again to both of you.

March 23, 2026
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Reply from Express Mortgages

Thank you so much for your fantastic review Joseph!

We’re delighted to hear that Georgia and Cameron provided such a smooth and straightforward experience from start to finish. It’s great to know they kept you well updated, responded quickly, and were always on hand to support you when needed.

We really appreciate your recommendation and will be sure to pass your kind words on to them both! 😊

Rated 5 out of 5 stars

1st class Brokers

I cannot thank Express Mortgages once again for all their help and patience dealing with my remortgage..

Particular mention to Amy Noble and Cameron O’Berg for their exemplary attitude and skills level shown at all times throughout the process of my application.

I will definitely be working with Express Mortgages in the future.

March 19, 2026
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Reply from Express Mortgages

Thank you so much for your kind words and continued trust in us Martin!

We’re delighted to hear that Amy and Cameron provided such exemplary support throughout your remortgage and that their attitude and expertise made a real difference to your experience. We’ll be sure to pass your feedback on to them both.

We really appreciate your loyalty and look forward to working with you again in the future! 😊

Rated 5 out of 5 stars

Speed

Staff and Speed.

Callum and Olivia

March 12, 2026
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Reply from Express Mortgages

Thank you for your review!

We’re really pleased to hear that Callum and Olivia delivered great service with speed and efficiency.

We’ll be sure to pass your feedback on to them both, it’s much appreciated! 😊

Rated 4 out of 5 stars

Natalie the mortgage broker offers a…

Natalie the mortgage broker offers a great service, very knowledgeable and good at what she does. The case handling afterwards isn't as professional as Natalie but still gets the mortgage there in the end.

March 20, 2026
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Reply from Express Mortgages

Thank you for your feedback Daniel, we really appreciate you taking the time to share your experience!

We’re delighted to hear that Natalie provided such a knowledgeable and high level of service throughout your application. However, we apologise that parts of the process didn’t feel as smooth afterwards.

Delays with lender turnaround times and issues with valuation timeframes can understandably be frustrating. While these elements sit with the lender and the valuers, we always do our best to stay on top of them and push for updates to keep things moving as smoothly as possible.

Your comments regarding the case handling have been noted, and we’ll use this feedback to continue improving our service. We’re pleased we were able to get your mortgage in place in the end, and we do hope to provide you with an even smoother experience next time! 😊

Rated 5 out of 5 stars

Excellent service - Express Mortgages

Couldn’t recommend Express Mortgages enough. Jamie and Amy were fantastic and helped guide me through getting my first mortgage. They made everything much easier, even with a few tough situations along the way.

March 20, 2026
Unprompted review
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Reply from Express Mortgages

Thank you so much for your kind words and for taking the time to share your experience Max!

We’re absolutely delighted to hear that Jamie and Amy were able to support you through your first mortgage journey.

We’ll be sure to pass on your lovely feedback to both of them.

Wishing you all the best in your new home, and if you ever need anything in the future, we’re always here to help 😊

Rated 5 out of 5 stars

Amazing experience

Working with Louise and Amy was a lifeline at a moment when everything felt like it was falling apart. My mortgage collapsed at the last minute, and the stress was overwhelming, but they stepped in with such calm, steady reassurance that I instantly felt less alone in the process. I had so many worries and questions, yet they never once made me feel like a burden. They took the time to explain every detail in a way I could truly understand, and they kept me updated at every step so I never felt left in the dark. They didn’t just find me a mortgage — they restored my confidence when I needed it most. I’m deeply grateful for their kindness, patience, and determination. I couldn’t recommend them more highly.

March 12, 2026
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Reply from Express Mortgages

Thank you so much for taking the time to share such a thoughtful review Christina.

We’re truly delighted to hear that Louise and Amy were able to support you during what sounds like an incredibly stressful time.

Congratulations on securing your mortgage, and thank you again for your recommendation.

If you ever need any support in the future, we’re always here to help 😊

Rated 5 out of 5 stars

Great friendly service from start to…

Great friendly service from start to finish

February 25, 2026
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Reply from Express Mortgages

Thank you so much for your kind words Carl!

We're really pleased to hear that you had a great experience with our team from start to finish.

We look forward to helping you again in the future 😊

Rated 5 out of 5 stars

100% recommended

Couldn't recommend the guys/gals at express enough. Went over and beyond my expectations. There were some obstacles getting the completion through but Emma and the team out done themselves. I will definitely be using them again.

March 13, 2026
Unprompted review
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Reply from Express Mortgages

Thank you so much for your lovely review Matthew! We’re delighted to hear that Emma and the team were able to go above and beyond for you, especially when working through the obstacles to get everything completed.

Your recommendation means a lot to us, and we look forward to working with you again in the future! 😊

Rated 5 out of 5 stars

Always use this company staff are…

Always use this company staff are absolutely fantastic highly recommend.

November 5, 2025
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Reply from Express Mortgages

Thank you so much for your kind words and for taking the time to leave us a review Charli !

We’re really pleased to hear that you always have a great experience with our team.

We truly appreciate your continued support and look forward to helping you again in the future 😊

Rated 5 out of 5 stars

As always an Excellent service from…

As always an Excellent service from Express, both Cameron and Olivia provided a great service from start to finish.

March 10, 2026
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Reply from Express Mortgages

Thank you Paul for your kind review!

We’re really pleased to hear that you had another excellent experience with us.

We truly appreciate your continued support and look forward to helping you again in the future 😊

Rated 5 out of 5 stars

Callum and Georgia have been amazing

Callum and Georgia have been amazing. I had a difficult experience with an earlier broker. Callum was clear and open with that challenges I had with a BTL and offered great advice and options. Would definitely be using Express again for both personal and investment properties.

March 6, 2026
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Reply from Express Mortgages

Thank you for taking the time to leave such a great review Dan.

We’re delighted to hear that Callum and Georgia were able to support you, especially after a difficult experience with a previous broker.

Your recommendation means a lot to us, we look forward to helping you again in the future😊.

Rated 5 out of 5 stars

Jamie and Olivia were both really…

Jamie and Olivia were both really helpful, kept us updated throughout and made the whole process smooth and easy to understand as first time buyers

March 4, 2026
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Reply from Express Mortgages

Thank you for your lovely review Sinead.

Congratulations on becoming first-time buyers! We’re really pleased to hear that Jamie and Olivia were able to support you throughout the process and keep you updated along the way.

Your feedback means a lot to the team, and we wish you all the best in your new home 😊.

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