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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often noting their excellent condition, even when pre-owned, and accurate descriptions. The service is frequently highlighted as exceptional, with many people appreciating the professionalism, helpfulness, and knowledge of the staff. Consumers also commend the quality of the items and the efficient, fast delivery service, often mentioning secure packaging. The overall sentiment indicates a high level of satisfaction with purchases, with many reviewers expressing their intent to use the company again.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the accurate descriptions,... See more

Service

Clients share positive opinions on service, consistently praising the exceptional and friendly assistance... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and swift delivery,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

A Brilliant shop with amazing Customer Service as a newbie to Guitar, I purchased my Guitar from this shop with no hard sell last year. Purchase my Strings form here by mail order every time I need t... See more

Rated 5 out of 5 stars

I can't praise this company enough,..highly professional, smooth service from order to delivery in under 24hrs. Amp was "used" but arrived in perfect (as new) condition - better than described and... See more

Rated 5 out of 5 stars

Great service from Harriet - ordered in a GS mini for me and quickly despatched once in stock. The guitar arrived in immaculate condition and set up perfectly. Really happy with purchase and will defi... See more


Company details

  1. Musical Instrument Store

Written by the company

Express Music is an independent guitar store in Leamington Spa Warwickshire England, aimed at bringing you great products online as well as instore. We also buy, sell and trade pre owned instruments, fx and amplifiers


Contact info

5.0

Excellent

TrustScore 5 out of 5

852 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

New pre owned guitar.

Just bought a pre owned classical guitar online from Express music and was a little apprehensive but it arrived well packaged and in excellent condition, as it was described so I was very pleased.

April 7, 2026
Rated 5 out of 5 stars

service exceptional, cost effective, prompt delivery

ordered fender player II last wednesday requesting delivery to central scotland by friday which it was - still waiting on a call back from my local guy.
asked for ernie ball 9`s to be fitted - which they were
price was really competitive - beats guitar "supermarket".
would recommend express as service provided exceptional

February 25, 2026
Rated 5 out of 5 stars

Great service from Harriet

Great service from Harriet - ordered in a GS mini for me and quickly despatched once in stock. The guitar arrived in immaculate condition and set up perfectly. Really happy with purchase and will definitely use express music again.

January 30, 2026
Rated 5 out of 5 stars

Fender Classic Series 60's Jazz Bass used

I've only had the Fender Classic Series 60's Jazz Bass for a couple of days, and it plays beautifully. The set up was flawless, and the condition apart from a couple of small dings, is very good. It's an absolute joy to play, the intonation is very good and the neck also good for a bass nearly 20 years old. I've been playing for a very long time, and it is close to being the best Fender Jazz Bass I've ever played. And I've played quite a few. Great service, well packed, almost in excellent condition apart from the marks I've mentioned, but you have to really look to see them. Highly recommended

January 31, 2026
Rated 5 out of 5 stars

Superb service

First time ordering from Express Music and the whole process was delightful. The item arrived within 3 days and was exactly what I was hoping for. Thanks!

December 3, 2025

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