Extreme Fitness Reviews 

426
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and robust nature of the products, noting their excellent build and performance. The service is frequently highlighted as exceptional, with many people appreciating the helpful and professional staff who provide personal advice and quick communication. Reviewers also commend the fast and prompt delivery service, often receiving items quickly and well-packaged. However, some customers also noted occasional issues with delivery, including items being lost or delayed in shipping, or arriving with damaged packaging. A few people also reported receiving incorrect items or experiencing split deliveries for their orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting that items are... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, solid,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Service

Customers consistently note positive experiences with service, describing it as fast, efficient, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising the helpfulness and excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and product The order came quickly and was well packaged The product itself is perfect high quality and adjusts easily to different needs Via little 1kg blocks Is comfortable to we... See more

Rated 5 out of 5 stars

I was looking into getting a commercial level bench and had considered the rep 500. 2.0. Then I stumbled across what looked like the same bench but by extreme Fitness. It was a fraction of the price... See more

Rated 5 out of 5 stars

Really good experience, ordered the above and it was all delivered in 5 working days, including the team organising replacement bumper plates where the version I had ordered were out of stock, so my o... See more

Rated 5 out of 5 stars

I ordered some of the six shooter plates on back order as they were out of stock (it was actually good to know that what I was ordering was so popular). Extreme Fitness kept me up to date throughout b... See more


Company details

  1. Fitness Equipment Store

Information provided by various external sources

Extreme Fitness provides high quality fitness equipment for commercial and home gyms. We also provide a wide range of athlete gear.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(426)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Not used this company before and was a little apprehensive going straight in with a big purchase, (Leg press/hack squat machine). No need to worry, confirmation received straight away and the delivery firm were great and made contact to provide bespoke delivery slot. Equipment packaged perfectly and although instructions could be a bit better, (I’ve had a lot worse though) all went together perfectly.
The equipment is as good as you’d find in any top hotel gym and I think you’d have to shell out 2 to 3 times more to better.

November 2, 2024
Rated 5 out of 5 stars

Great company to buy from

Great company to buy from, have bought a few items from them now and always experience great customer service and fast delivery. If there are any problems then they are always happy to help and go out of their way to get the right resolution. Would highly recommend and will always go back. On top of that the equipment they have is really good quality and built to last.

November 9, 2024
Rated 5 out of 5 stars

Great value and service.

Definitely saved as a favourite site to buy from. Ordered a couple of items from extreme fitness (full set of resistance bands and some gym rings to use outdoors). Both orders really competitively priced and fulfilled really quickly with free shipping (bonus!); and delivered super quick. Always updated on the status of the order too.

Definitely one of the best sites around for home gym kit!

October 2, 2024
Rated 1 out of 5 stars

Very poor customer service …

I bought extreme fitness squatrack around 3 years ago
In fairness it is a rock solid piece of equipment
The time as come where i wish to add excessories to it so I have sent an email enquiring as to where I might find add ons I have had no response on that note I will NOT be buying from them again I feel they have taken my money and have no interest beyond that.

September 13, 2024
Unprompted review
Extreme Fitness logo

Reply from Extreme Fitness

HI Phil, I have not come across any emails from yourself. I have checked our inbox. Please send us another email and we will swiftly reply to back to you! thanks

Rated 5 out of 5 stars

Weight Rack

I have received my order but the pair of 8kg dumbells were missing, dealt with Paul who was very helpful and sent the missing weights. Very pleased would use this company again

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

5 star for customer service

5 star for customer service. The communication was great and the two guys that came to install were fantastic. They were courteous and polite.

February 16, 2024
Rated 5 out of 5 stars

Great service!

What a refreshing change from some of the other so called fitness equipment suppliers.

Communication from Paul was informative and prompt, items were delivered exactly when he said they would be, took 3 days to arrive, compare that with the 3 weeks I've been waiting for a bar from Wolverson and being ignored by Primal because they've massively overshot their promised delivery date. The quality of the Hi Temp bumpers and rubber fractional discs is easily of commercial grade, very good. I'll definitely use again.

February 3, 2024
Unprompted review
Rated 1 out of 5 stars

Never showed up

Never showed up, had to chase for answers and then told the spec I order they don't do (yet still advertised).
Then asked for a refund and still had to chase.

"Paul" (the Customer service guy) doesn't care. Just comes up with excuses.

***Edit following the reply below

No email was sent which was admitted to by Paul and only one attempt to call was made, from withheld number(multiple hours after stated) and no message with number to call back. No second call was attempted. Hence why I had to email again 24 hours later.

Item is still being advertised as available and for sale but it clearly wasn't.

The fact they are trying to justify their lies, shows why you shouldn't use this company at all!

January 31, 2024
Unprompted review
Extreme Fitness logo

Reply from Extreme Fitness

Sorry you had a bad experience. We sent an email within an hour of purchase to give you different options on crossmember depth for a rack and tried to call twice when requested a callback but no answer. Customer then emailed requesting a refund which we gave without any fuss, there was no chasing at all. No excuses from our end, we try our upmost best to help any customers that purchase on our site.

Rated 2 out of 5 stars

Issue never been resolved

Issue never been resolved, promises on getting the missing parts. Assembling instructions are very poor. Luckily I only ordered one cable machine as I was planning to buy 2 of them. Not recommending this company at all. Very disappointed.

November 26, 2023
Unprompted review
Rated 5 out of 5 stars

I was waiting for my belt longer than…

I was waiting for my belt longer than expected. Long story short like always deliver guy deliver to wrong adress. But Paul was amazing with helping me out and resending me new belt.
I been using my friend belt form Extreme Fitness and I know will give me new PBs at my next comp

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Paul made ordering and delivery very easy. Great cable machine and great price. Delivery driver was keen to help and carried it in for me. I tried another company before I found extreme and they only cared about the money but Paul clearly wanted to get me what I needed in my budget I will continue to buy from them. Don't think you will get better customer service anywhere else

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, prices are great, equipment is brilliant and the customer service is outstanding, could not ask for more. I will certainly be ordering a lot more from this place.

August 14, 2023
Unprompted review

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