ExtremeTerrain.com Reviews 4,804

Reply from ExtremeTerrain.com

Feb 11, 2026

Hello Stephan,

Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent purchase of the RedRock Billet Pedal Set.

We offer a variety of shipping options to ensure that your order arrives quickly and safe from damage. All standard shipping orders can be shipped vis USPS, UPS, or FedEx. It depends on which carrier is the most cost effective for your location and the items in your order. We attempt to choose the best option for your order. Since FedEx and UPS do not delivered to PO boxes, if you enter a PO box as your shipping address you order may be delayed while we reach out to you for a physical address. If you do enter a PO box address in the shipping fields, we ask that you also provide a physical address as well to avoid delays.

We do value your comments as the feedback that we receive from our customers allows us to see what improvements we can make to the products and services we offer our customers. We shared your feedback with the appropriate department for them to review and see if this is an option we can add.

If you do not receive your order, please contact us and we can initiate a lost package claim for the order. We show on your order that the expected delivery date is 2/13/2026. If you do not receive it, please let us know.

If you have any additional questions or concerns, please contact us and we will be happy to assist you,

Thank you,
Amy

Reply from ExtremeTerrain.com

Feb 4, 2026

Hello Chris,
Thank you for taking the time to share your service experience with ExtremeTerrain. We reviewed your comments and we would like to apologize for the frustration you experienced with your recent orders.

We would like to look into this situation further but we were unable to locate an account/order with the information shared in your review.

If you could kindly send an email to Satisfaction@ExtremeTerrain.com and include your order information and your review comments ( for context) and we will be happy to review your order and see what we can do to assist you.

If you have any additional questions or concerns, please contact us and we will be happy to assist you,

Thank you,
Amy

Reply from ExtremeTerrain.com

Feb 4, 2026

Hello Larry,
Thank you for taking a moment to share your feedback with ExtremeTerrain. We apologize for the number of marketing emails you have been receiving after you placed your order. We can understand your frustration with this situation.

At the bottom of the marketing emails, you should see an "Unsubscribe" link so that you can unsubscribe from receiving the emails. We will continue to send you updates on your order if you unsubscribe from marketing emails.

We wanted to review your order, but we were unable to locate the order with the information shared in your review. If you could kindly send an email to Satisfaction@ExtremeTerrain.com and include your order information, and a copy of your review comments for context, we will be happy to unsubscribe you from these emails.

If you have any additional questions or concerns, please contact us and we will be happy to assist you,

Thank you,
Amy

Reply from ExtremeTerrain.com

Feb 4, 2026

Hello Charles,

Thank you for your recent order and for taking the time to share your feedback with ExtremeTerrain.

We do apologize that there were parts missing from the OPR OE Replacement Radiator that you recently received, and that the passenger side mount for the air conditioner condenser did not line up correctly,

We can set up a request to try to get the missing components shipped to you. To set this up, please contact our Customer Service and they can assist you you setting this request up.

We did some research regarding the passenger side mount for the air conditioner condenser not lining up properly and here are some trouble shooting tips:

A replacement radiator's passenger-side A/C condenser mount likely didn't line up due to manufacturing tolerances in aftermarket parts, improper condenser placement, or lingering damage from a previous collision. Other common issues include missing or misaligned rubber bushings, or a radiator that was not properly inserted into the lower mounting slots first.

• Improper Installation Order: The radiator must be fed from the bottom and seated into the lower rubber bushings and plastic retainers before the top mounts can align.

• Aftermarket Tolerances: The new radiator or condenser may have slight measurement differences, requiring minor bending or modification to the mounting brackets to fit.

• Misaligned Components: The condenser might be too far forward or backward, requiring loosening all associated fasteners (including the condenser itself) to maneuver the components into place.

• Incorrect Part: The new condenser might have a different configuration (e.g., a cutout for a specific vehicle model) that does not match the radiator mounts, causing misalignment.

• Retained Hardware: Plastic brackets from the old condenser, which guide the passenger-side mount, might not have been transferred to the new unit.

To fix this, loosen all mounting bolts, align the lower radiator support tabs first, and ensure the rubber insulating bushings are seated correctly.

We do show that this replacement radiator should fit a 2015 Jeep . If this item is not working for your Jeep, we can also assist you in setting up a return and we can assist you in locating a different radiator that you may prefer.

If you have any questions or concerns, please contact us and we will be happy to assist you,

Thank you,
Amy