I was made to feel like a valued customer, which happens even when I call in without an appointment, perhaps for a repair or advice (also are local to me which is very helpful); listened to, polite, professional, efficient and on-time.

All the staff , especially Lewis at Faversham branch have been particularly patient with my mum who has dementia.
Nothing has been too much trouble for him and he has repeatedly adjusted her glasses. She has had to have a new pair due to her eyesight changing again within 6 months. So they have gone above and beyond.
Thank you so much for making this as easy as possible.
Caroline

I had an emergency appointment and I was seen asap. The report was done and sent to the doctor the same day as the doctor rang me 2 hours after the appointment. Great service and a friendly team will always go back to this opticians always have made you feel comfortable. Well done to having the best team 👍🏻

The team at Faversham always make me feel at ease and that I can take all the time I need to make the choice that’s right for me. Lewis was especially helpful and even made me enjoy my visit I’m looking forward to collecting my new glasses which is a rarity for me! Thanks Lewis! 🙂

Nadia helped with an accident I had that caused bruising and something stuck in my eye. She saw me within an hour and was so calm, kind and thorough. She understood my concerns and was able to treat me despite my panicking. She also had me wait for a period after treatment to make sure I was ok after the anaesthetic wore off. Couldn’t recommend more if you’re ever in need of urgent care. The staff at reception were also kind and understanding and saw to me quickly.

I was called in for a routine eye exam. Everything explained to me during the appointment and then glasses options also laid out with partial NHS payment. Decided on a mid range and they were certainly more stylish than my current pair!
Some products were recommended for dry and itchy eyes especially with the seasons changing but thankfully I was reassured that my vision itself not affected
Easy to make and change appointments if needed and they send reminders aswel

I would recommend 😎

Omar, Malaika and Sadia served with a phenomenal customer service experience in Straford

The staff were really helpful and friendly

On time, friendly,pleasant, good advice, good customer service

Lovely staff, very good professional experience carrying out a hearing check and checking ears for any wax removal required, ears good no action required.
Quick efficient process for the hearing check, email received with results for any further action required.
No charge as I am a current customer which was great.
Reception staff very helpful when I enquired about replacement lens for sunglasses.
Thank you

Bianca Sajad really helpful
All opticians and staff great
Would recommend thanks

This has been my local optician for the past 10 years. Always helpful and prompt for my boys and I.
Farouk, The receptionist is wonderful nothing is too much for him, he takes time to remind me about upcoming reviews and contact lenses stocks.
Nadia the Optometrist is lovely as well,

Absolutely brilliant, very thorough very friendly would highly recommended

Perfect experience from booking appointment to picking up my glasses, Tajinder was fantastic during the eye test and answered my endless questions. Rita was fantastic and is a real credit to the eye emporium. Thank you

Lewis was exceptional with his expertise and support. Will come again!

Went in to spec savers in Faversham to get a pair of glasses I had previously purchased from them mended and was told they could not be fixed.
Crossed the road to eye emporium and the guy in there said no problem and repaired them there and then with no charge.
Will be going there in future for my eye care

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one!

Special mention to Lewis and Sarah for all their recent help with contact lenses and hearing aids. Your care, patience and support has been very much appreciated.

My regular opticians are Acton Eye Emporium and I appreciate everything they do here! They are so helpful and look after you so well.

Thank you for all the help and support!

Always exceptional service at the Faversham branch, friendly, efficient, what more can you ask for