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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the lenses, finding them comfortable and natural-looking. Many appreciate the wide selection, especially for those with astigmatism, and the ease of finding suitable options. The customer service is frequently highlighted as excellent, with people noting the helpfulness and responsiveness of the support team. However, some customers experienced significant issues with their orders and the delivery service. There were instances of long shipping delays, unreceived orders, and difficulties with tracking. A few people also reported receiving damaged or defective products, and some were dissatisfied with the resolution of these issues, including problems with refunds and replacements.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the comfort and natural look of the... See more

Quality

Consumers find quality to be positive. Many reviewers are impressed with the natural look and comfort of the... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and were happy... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast shipping, with... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the support team to be... See more

Based on these reviews

Rated 4 out of 5 stars

Really enjoy my new lenses. The colour very natural, nobody notices that these are not my own colour. Also the bigger diameter has an enlarging effect on my eyes which I love! I can wear these lenses... See more

Company replied

Rated 4 out of 5 stars

I have tried the black circled lenses previously. The design itself is pretty , it does make your eyes look bigger and doll like without too dramatic looking. However , after a while wear it did dry m... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with Eyecandy Lenses. There was an issue with my order because the system accidentally saved the wrong address and information, which could have been very stressfu... See more

Company replied

Rated 5 out of 5 stars

Great comfortable contact lens in market that’s hard to find toric colored lenses. It only 1-2 weeks for the contacts to be made and shipped out and less than 2 weeks for delivery. They’re faster than... See more

Company replied


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Colored Lenses

I had a really good experience ordering from Eyecandys.com. The lenses I ordered were super comfy and looked really pretty on. They were subtle but still made my eyes pop in a very nice way. Shipping was quick and totally reasonable. I’d definitely order again and try more styles out, overall a positive experience with them!

April 10, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Jen,

Thank you so much for your lovely review! We’re so happy to hear you found your lenses comfortable and loved the natural yet eye-catching look. It’s great to know shipping was smooth as well.

We truly appreciate your support and can’t wait to have you back to try more styles soon.

Rated 1 out of 5 stars

Buyer Beware

Placed an order on February 5th for 2 pairs of colored lenses (one toric, one normal). When they arrived, one of the toric lenses had a tear/hole and I notified the company immediately (Feb 18) and was told they were shipping a replacement immediately. Inquired 2 weeks after as tracking showed they still had not shipped yet. We'll now its been almost 2 months and still no replacement, tracking no longer exists, and customer service no longer responds after requesting a refund. While I was hopeful I found a place finally for beautiful colored toric lenses, sadly after this experience, I will no longer use nor recommend this company.

April 8, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Lala,
Thank you for your feedback, and we sincerely apologize for the experience.

Regarding the initial issue, we typically request photos of any damaged lens in its sealed packaging to assess potential manufacturing defects. In this case, we proceeded with sending a replacement immediately as a gesture of support.

Unfortunately, the replacement shipment is currently on hold due to customs inspection, which is outside our control.

We have now processed a full refund for the toric pair. Please allow up to 5 business days for it to reflect in your original payment method, depending on your bank.

We regret the inconvenience caused and appreciate your understanding.

Rated 5 out of 5 stars

After ordering

After ordering, the communication was good and simple when it came to my inquiries. For a bit, I did not know when my item would arrive, but the tracking and shipping soon told me. When I reached out, I also received a quick response and useful advice. The lenses themselves are comfortable and easy to use.

March 11, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Sahar,
We’re so happy to hear that our communication and tracking updates kept you informed! It’s wonderful that your lenses are comfortable and easy to wear. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Eyecandy Lenses. There was an issue with my order because the system accidentally saved the wrong address and information, which could have been very stressful. However, their customer care team handled it amazingly well. They were kind, responsive, and quick to fix the problem without any hassle.

I truly appreciate how helpful and understanding they were throughout the process. It made a big difference and gave me confidence in their service. Great customer support like this is hard to find—I would definitely recommend Eyecandy Lenses!

March 30, 2026
Unprompted review
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Reply from Eyecandys

Hi Zana,

We really appreciate you taking the time to leave such a thoughtful review! We're so happy to hear that our team was able to assist you promptly and turn what could have been a stressful situation into a positive experience.

Providing helpful and reliable support is very important to us, and your feedback reassures us that we’re on the right track. Thank you again for your support and recommendation!

- Eyecandys Team

Rated 4 out of 5 stars

I have tried the black circled lenses…

I have tried the black circled lenses previously. The design itself is pretty , it does make your eyes look bigger and doll like without too dramatic looking. However , after a while wear it did dry my eyes out a bit. Maybe not the best for dry / sensitive eyes. Overall is good.

March 12, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Thank you for sharing your experience! We’re glad to hear you loved the design and that it gave your eyes that doll-like effect ✨. We totally understand how dryness can be uncomfortable, our black circled lenses can be a bit more drying for those with sensitive eyes. Using rewetting drops or taking short breaks can help make wearing them more comfortable.

We appreciate your feedback and hope to see you try more of our styles in the future!

Rated 5 out of 5 stars

So much fun to wear!

I use to wear colored contacts in high school (100 years ago) and was so excited when a co worker told me that she purchased from eye candy’s website WITH her prescription. I was a little skeptical if my prescription would be available due to my astigmatism but they had it! I received them within a couple weeks and I am having so much fun wearing them.

February 26, 2026
Unprompted review
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Reply from Eyecandys

Hi Teresa, Thank you so much for sharing this! We’re so happy you found your astigmatism prescription and are having fun wearing your colored contacts again. That’s exactly what we love to hear!

Rated 5 out of 5 stars

We had an amazing experience at Eye…

We had an amazing experience at Eye Candy! From the moment we walked in, the staff was very friendly, knowledgeable, and genuinely helpful without being pushy.
After the sale, when we had and questions or concerns they called back right away and addressed our concerns.
Definitely will be back and recommend Eye Candy to all our friends!

February 26, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Rod, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our team and that we could assist you even after your visit. Your recommendation means the world to us, and we can’t wait to welcome you back to EyeCandy soon!

Rated 4 out of 5 stars

My favourite lenses

Really enjoy my new lenses. The colour very natural, nobody notices that these are not my own colour. Also the bigger diameter has an enlarging effect on my eyes which I love! I can wear these lenses daily as they feel comfortable on my eyes and don’t irritate. So I would definitely buy my lenses again at this online shop!

February 18, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi there!
Thank you so much for sharing your experience! We’re thrilled that you love how natural your lenses look and that the enlarging effect makes you happy. Knowing they feel comfortable for daily wear means the world to us! We can’t wait to welcome you back for your next pair.

Rated 5 out of 5 stars

comfortable toric lenses

Great comfortable contact lens in market that’s hard to find toric colored lenses. It only 1-2 weeks for the contacts to be made and shipped out and less than 2 weeks for delivery. They’re faster than 1-800 contacts for my toric lenses. I’d definitely recommend them again will be repurchasing.

February 15, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Zel! Thank you so much for your kind words! We’re thrilled to hear that you found our toric lenses comfortable and that the shipping was speedy for you. It’s always our goal to make quality colored toric lenses accessible and hassle-free, so we’re glad we could deliver that experience. We can’t wait to have you repurchase and see your eyes shine with your new EyeCandys!

Rated 1 out of 5 stars

Never shipped order

EyeCandys claimed that they shipped my order, but tracking shows it never left their warehouse. Customer support is nonexistent outside of autoresponders.

February 2, 2026
Unprompted review
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Reply from Eyecandys

Hi,

Thank you for sharing your feedback. We’ve reached out previously to gather more details so we can assist you properly, but we haven’t heard back. We genuinely want to help resolve any issues you experienced, so please feel free to contact us directly at hello@eyecandys.com at your convenience.

We appreciate your time and hope to make things right.

Rated 5 out of 5 stars

Natural Olive color that turns heads!

Okay, so here’s the deal on these bad boys. After a long late night search for natural looking colored contacts, I finally landed on the Cashmere Satin Olive pair and I’m obsessed. This is honestly one of the best sets I own now.
The color looks natural, soft, and eye catching without being too much. It gives your eyes that little “wow” moment where people look twice but can’t quite tell what changed. That’s exactly what I was hunting for.
Ordering from Eyecandys was easy, and the lenses looked just like the photos. I’m 100% happy I hit that order button. These were worth the search, and I’m already planning to try more colors.
If you want natural color lenses that get attention in a good way, I’d recommend these. You really do become the next eyecandy in the room.

January 31, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi there!

Okay, this review just made our day. Thank you so much for taking the time to share this! We love how perfectly you described Cashmere Satin Olive: natural, soft, and that subtle “wait… something changed” kind of wow. That’s exactly the vibe we aim for.

We’re so happy to hear your ordering experience was smooth and that the lenses matched your expectations (and the photos!). Knowing they’ve earned a top spot in your collection means everything to us.

We can’t wait for you to try more colors. Thank you again for the love and recommendation!

Rated 5 out of 5 stars

Easy process, beautiful lenses, great customer service!

The process was easy to order and confirm my prescription! The lenses are gorgeous and comfortable, too! The customer service is fantastic - I HIGHLY recommend! Koreans know their contact lenses!

January 27, 2026
Unprompted review
Eyecandys logo

Reply from Eyecandys

Thank you so much for your wonderful review! We’re thrilled to hear that you found the ordering process easy and that you love how the lenses look and feel. Your kind words about our customer service mean a lot to us!

We really appreciate your recommendation and can’t wait to help you with your next order. Enjoy your gorgeous lenses!

Rated 5 out of 5 stars

I love this company

I love this company. I’ve been ordering my contacts from them for at least 10 years, and I discovered them through a YouTuber. I’ve continued going back ever since because they never disappoint. My orders are always accurate, the quality is consistently great, and the overall experience has always been reliable and easy.

December 19, 2025
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Cassie, Thank you so much for your kind words and for being such a loyal customer over the past 10 years! It means the world to us that you discovered us through YouTube and have continued to trust us for your contact lenses. We’re thrilled to hear that your orders have always been accurate and that you’ve enjoyed a reliable and seamless experience with us. We look forward to serving you for many more years to come!

Rated 5 out of 5 stars

I have been using eyecandys for years…

I have been using eyecandys for years to order contacts. I have never had any issues and the lenses have always been good quality and comfortable. I have always recommended this site to my friends for ordering coloured lenses.

December 18, 2025
Unprompted review
Eyecandys logo

Reply from Eyecandys

Thank you so much for your kind words and for being a loyal EyeCandys customer! 💖 We’re thrilled to hear that you’ve consistently enjoyed our lenses and that they’ve been comfortable for you. Your recommendations to friends mean the world to us, and we truly appreciate your support.

We look forward to serving you for many more years of fun, colorful lenses!

Rated 1 out of 5 stars

Shady refund

I ordered online OCT 4. After a week of waiting for a shipment notice I emailed only to be told they had been on a holiday and the warehouse still had to manufacter them. When I pressed to an exact shipment date they gave generic responses like thank you for your patience we are working hard to get out your order. Well #1 I need an exact date because im leaving for vacation so it's great that your "working" on it even though your actually closed due to holiday. #2 that should have been disclosed before check out before I even order the contacts that your order will be seriously delayed due to this holiday. I asked for a refund for two days. Finally someone stated ok I have refunded you. But never came back to my bank account. I waited two days still no pending refund. Finally disputed with my bank and sure as shit two hours later I received an official refund receipt from the company and refund was pending into my account.

I would never had ordered if I was given the information about the shipping delay. I knew the order was going to take a few weeks to actually get to me after being shipped so it's already a long wait when you add a warehouse holiday and manufacturing delays and then refusing a refund it all equaled shady business. I won't be ordering again.

October 15, 2025
Unprompted review
Eyecandys logo

Reply from Eyecandys

We’re really sorry for the frustration you experienced. The delay happened during our supplier’s holiday closure, which affected order processing times. We understand how inconvenient that was, especially with your travel plans, and we truly apologize that this wasn’t communicated more clearly at the time.

We’re glad to hear your refund has been completed and appreciate your patience through the process. Your feedback is valuable, and we’re already working to improve our notifications during holiday periods to avoid similar confusion in the future.

Warm regards,
The EyeCandys Team

Rated 5 out of 5 stars

My order came within a week and a half

My order came within a week and a half, beautiful contacts I love them! I did have a small tear on one lens when I received them, but eyecandy took care of it!! Will be ordering again.

October 7, 2025
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Kodi, Thank you so much for your kind words! We’re thrilled to hear that you love your new contacts. We’re glad we could quickly resolve the issue with the torn lens, and we can’t wait to have you order from us again. Enjoy your beautiful eyes!

Rated 5 out of 5 stars

The products I receive from eyecandys…

The products I receive from eyecandys are always very well packaged and I am happy with the quality of the products. The checkout process is pretty straightforward as well and I like their partnership shop pay for tracking purposes.

October 4, 2025
Unprompted review
Eyecandys logo

Reply from Eyecandys

Thank you so much for your kind review! We’re thrilled to hear that you’re happy with our packaging, product quality, and checkout experience. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

The shipping is fast and the quality of…

The shipping is fast and the quality of the contacts are soo good!

July 23, 2025
Unprompted review
Eyecandys logo

Reply from Eyecandys

Thank you so much for your kind words! 💕 We’re so happy to hear that you loved the fast shipping and quality of the contacts. Your support means the world to us! 🥰

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