Very good customer service. Fast shipping. I was excited to order a mascara for dry eyes even though it was very expensive. Unfortunately, the mascara flaked all under my eyes at the end of the day.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very impressed with the speed of delivery! I placed my order in the evening, and received the package 3 days later. Was also happy to see that the price was slightly cheaper than my local Optometrist'... See more
It’s a very positive experience dealing with you. Parcel comes on time perfectly wrapped. Thank you very much. Have a great day. Micheline Belley
Love the DE3 Omegas for my dry eyes. No bad burps after taking and a noticeable difference in the eyes. I gave these up in favour of buying a Canadian-made but I’m back. I can’t find any Canadian-made... See more
Company details
- #3 of 14 best companies in Health and Beauty Shop
Written by the company
Shop from 300+ doctor-approved, premium eye care, eye safe supplements & clean cosmetics. We carry the best premium quality eye care products in the industry, trusted by both top eye care professionals and dry eye sufferers across Canada. Plus we ship out your orders super fast -- within 24h. When you want quality and convenience, choose the Canadian eye care company your eyes can count on: Eye Drop Shop.
Contact info
4505 Rue Cousens, H4S 1X5, Montreal, Canada
- 1-844-442-3937
- info@eyedropshop.ca
- eyedropshop.ca
4.8
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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My eye drops came very quickly
My eye drops came very quickly. No problems with ordering or delivery.
Con- wish their minimum order for free delivery was lower.
July 27, 2026
Definitely recommend this online…
Definitely recommend this online business
Quick order processing and delivery
I will buy again
Thank you 🙂
July 24, 2026
Unprompted review
Good quality products
Products came at a reasonable time, great products..no complaints
June 25, 2026
Products and delivery
June 25, 2026
Very positive.
June 25, 2026
Express Shipping???
Frankly, I don’t know how you’ve stayed in business. I was told by three different people that a return shipping label would be sent to me and the full amount of monies paid would be refunded. You misrepresented the Express Shipping, plain and simple. I’ll be notifying Consumer Affairs regarding your inability to conduct a proper legal transaction
June 11, 2026
Unprompted review
Reply from Eye Drop Shop
Hi Ken,
We're very sorry to hear about your negative experience. Could you please provide us with your order number?
We found an account under your name but were unable to find any orders, emails, chats or customer service calls associated with it. Our customer service agents also have no knowledge of your case.
If you can provide us with your order number, we'll determine exactly what happened and work to make it right.
Thank you.
I wish because I am a long time…
I wish because I am a long time customer I could get some discounts.
May 25, 2026
Excellent eye care products
Excellent eye care products. Pollen count is high and my eyes were sore itchy…. The eye mask is soothing drops help immensely and spray provides instant relief. I bought these products for my daughter and we have both had great success. Thank you !!! Delivered right on time!!
May 25, 2026
Absolutely awesome service
May 24, 2026
I recently received a product I did not…
I recently received a product I did not order. I tried contacting customer service multiple times by phone but could not reach anyone.
When I checked my account, cancellation options were not clearly accessible and the subscription process was confusing through a third-party system. I had to go through that system to deactivate it.
During my call with support, I was first told they did not have access to cancel subscriptions. After further discussion, I was then told everything had been removed and the subscription was cancelled, including payment details.
This inconsistency was very frustrating, especially being given two completely different explanations about whether cancellation was even possible.
Because of this experience, I no longer feel confident using this service.
May 12, 2026
Unprompted review
Reply from Eye Drop Shop
We’re sorry for the frustration caused by this experience.
For clarity, we do not create subscriptions on behalf of customers without their authorization and subscription options are clearly labeled on the product page, in the cart and at checkout. Customers also have full control over their subscriptions through their account and can manage, modify, or cancel them at any time without needing to contact customer service.
In this case, we immediately cancelled your subscription during the customer service call. No follow-up was required and no future subscription orders will be generated.
We appreciate the feedback and will continue working to improve the customer experience.
You brought my order to my door
April 24, 2026
Super fast & easy ordering process
Super fast & easy ordering process. Swift delivery. Outstanding products.
April 24, 2026
Order came quickly
March 25, 2026
It is always a pleasant experience shopping at eye drop shop
It is always a pleasant experience when shopping at eyedropshop.ca. They have a vast array of excellent products and the shipping is fast and very well packaged. Thank You!
March 25, 2026
Easy to shop website
Easy to shop website, items arrived quickly and well packed, exactly as advertised, no complaints!
February 23, 2026
I order regularly from Eye Drop Shop
I order regularly from Eye Drop Shop, and am always pleased with their pleasant and helpful customer service, responsiveness and quick delivery!
February 23, 2026
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