I had a little issue with my shipment, so I reached out to FreshGo's customer service. Sean was the friendly representative who assisted me. He responded quickly and resolved my problem efficiently. M... See more
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I wanted to start off by saying these lens are wonderful. I had purchased some from a previous company and 1 pair didn’t fit my eyes, 1pair burned so bad I got pink eye ( I think they were defective).... See more
When I realized I had been shipped only 2 pair of contacts, I got in touch with customer service and they were fast with the solution. Sean apologised for the error and refunded part of my money withi... See more
There’s something about these lenses, I literally can’t go without them I’ve ordered 4 pairs in the last 6 months and not only do they look very sexy, these lenses are super comfortable, and natura... See more
Company details
Written by the company
FreshGo - FASHION ON YOUR EYES Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!
Contact info
Charming Building 72 Cheung Sha Wan Road, Flat/RM B 8/F, Kowloon, Hong Kong, 999077, Hong Kong
- +85263491735
- info@eyefreshgo.com
- eyefreshgo.com
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Replied to 25% of negative reviews
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Happy Customer
I'm very happy with the Customer service of EyeFreshGo - I only had few days left before my travels and through Sean from Customer service the delivery was possible and on time. He gave me full support and was always on top of following this up. I definitely recommend the product that is fantastic and also a company that can be trusted. Thank you!
Best place to get your contacts
Best place to get your contacts. I ordered the wrong one and message them and they replied right away. FreshGo doesn't seem like they just want your money. Great customer service thank you FreshGo 😁🤗
Five stars ⭐️
I like wearing colored contact lenses for fashion and I’ve always ordered from Freshgo their products are high quality at a good price, customer service is also excellent they are very responsive. I had received a defective item but they gladly replaced it.
Great customer service etiquette
Great customer service etiquette, quick response and more importantly great products. Been wearing the Hidrocor Ochre Brown Colored Contacts for a few years now.
Light and natural
Very light lenses make you feel that you don't wear anything..
Very pretty colours make you beautiful and gives a look of wider eyes..
It’s worth the wait the contacts are…
It’s worth the wait the contacts are comfortable and worth the price. Thank you so much definitely will be buying again.
Kika,love the contact lens from FreshGo
Love the contact lens from FreshGo. I don't remember i have contacts untill I see myself in the mirror. The quality is lasting and the variety of colors exceptional. Thank you.
Good customer service.
The delivery took some time but that is not the company’s fault. They were delivered to the wrong apartment but Luckily my neighbor gave them to me. As for the product, I cannot wear them because I think the size is off. The company offered to send replacements or reimbursement, which is what I chose because I didn’t know if another pair would work. These didn’t work out for me but good customer service.
Loved the lenses
Loved the lenses: I really love my lenses they are very comfortable you forget you have them on Also the delivery of the lenses was great I got them in a few days, although when placing my ordering I was suppose to receive a free pair with a code the code didn't go through but after sending a email to the company the problem was address in a timely matter I will be ordering more contacts in the future.
The experience with refreshing…
The experience with refreshing contactlenses is that they are affordable a pair of your contact lenses in correlation with my prescription lenses make me the fair of the event. I LOVE MY EYES
Amazing service
Ordered 6 pair of contacts it said…
The phone number listed is not a good number . I Ordered 6 pair of contacts it said delivered, I never received them post office scan says it was delivered so Freshgo won't replace my order and post office is investigating but said I should make freshgo replace them they have insurance for it and told me there's been many thefts in my area. So now I'm out money n contacts never again will we deal with this company we've has several email exchanges and was told have post office look into it and they have its under investigation but I'm the one that's literally paying for it.I work to hard for my money so this company will not be getting anymore from me. Freshgo has horrible customer service...never again..I don't know about you but it's hard for me to come by extra money and this order was 81.00 I made 2 payments so I paid 40.00 but stopped the remainder 40.00 payments because I never got my order and company won't replace them .I even sent post office emails that it was lost or stolen and still no help. My advice is if you can't afford to lose your money don't order from this overseas company. Because if you don't get your order you won't get your money back either. So beware.freshgo said I recieved them but I'm refusing to pay for them ,I'm furious and no help at all.
The only place I will order from!!
I will NEVER buy my color contacts anywhere else!!! The colors are vibrant, shipping is quick,customer service is amazing!! I could not be happier with my purchase:) I have ordered from here a couple of times and have never been disappointed
Best Contacts Around - Thanks FreshGo!
I've used FreshGo for years now. Anytime I need a refill on prescription contacts, quickly, they're my first and only option. Finally a site I can trust!
Best customer service
Best customer service! I am very satisfied!
I recommend the shop!
Experience
Hello, my experience with this company has been nothing but 5 star the lenses and the customer service always is a1 so do yourself a favor a treat yourself to a pair or two
The customer service team was great…
The customer service team was great anytime I sent an email they responded right away and professional.
Freshgo is an all around establishment…
Freshgo is an all around establishment focused on the quality of a full service business, there was not one area of service to which they were lacking. My lenses were beautiful, the shade were exactly like the photos and the most natural looking contact lenses I have ever worn. They fit to perfection and I'm not exaggerating. I received them in about three days after i purchased them, and that's not all the customer service is immaculate and they are speedy and courteous, I promise you Freshgo will not disappoint, and not to leave out you can clearly see that they have colors and styles that you cannot find anywhere else. I bought 6 pair and they came yesterday.
I strongly recommend this company for your disposable contact…
I had previous ordered from this company twice before and the customer service was excellent! I ordered a third time and my order got misplaced or something, so I emailed the company and they provided a few easy steps to go through to verify that the order was in fact lost. After I did those steps I emailed them back and to my surprise they offered to send me another pair for free. I got them within days! I will definitely continue to order from this company.
The delivery was fast
The delivery was fast, the color of the lens was beautiful, and it was comfortable to wear. I plan to continue purchasing from this site in the future.
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