Eyetek Surveillance Reviews 317

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Expensive junk. Your paying premium price expecting premium goods but it’s no better than other cheap junk available at 10% of the price

Company replied

Rated 1 out of 5 stars

The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... See more

Rated 5 out of 5 stars

Good size and most importantly very good battery life. Have now bought a couple of Eyetek and their customer service and technical help is second to none. Even very stupid questions and problems cau... See more

Company details

  1. Security Equipment Store

Information provided by various external sources

Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.


Contact info

2.9

Average

TrustScore 3 out of 5

317 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Cant fault the service

Cant fault the service, order placed and here within a couple of days. The product looks good but the instructions could be written better. The quality of the recording is pretty spot on so no complaints

December 18, 2020
Rated 5 out of 5 stars

Excellence.

My items arrived very quickly, discreetly packed and as described. I had a query and I wasn't supported by one but TWO people. Very professional and helpful company.

December 11, 2020
Rated 3 out of 5 stars

Pen is ok but not brand new. Disappointed for price.

Pen arrived in good time and looks fine BUT on inserting memory card into my laptop I found someone elses footage on it. This item is not new!!!! Considering price I would expect it to be brand new.

December 3, 2020
Eyetek Surveillance logo

Reply from Eyetek Surveillance

Dear Frances
The footage on the pen is put on by us, as we test each item prior to shipping to ensure no faulty ones get sent out to the customer.
If you are unhappy with the pen it is no problem returning it for a full refund.

Rated 5 out of 5 stars

Absolutely brilliant after sales…

Absolutely brilliant after sales service, 'Phil was brill' Late problems with a previous purchase and they took time and effort to successfully resolve the issue free of charge. Very impressed and would happily recommend them.

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and after care!

I would like to honestly comment that the after care service provided by Eyetek Surveillance is outstanding. I had a query regarding a damaged part in September 2020 regarding an item purchased. They were very helpful and able to resolve my query within 48 hours, which I am still in shock. They have any amazing team that is willing to listen and help their customers in anyway, which I experienced first hand. Thanks again guys and I look forward to shopping with you in the near future.

October 4, 2020
Unprompted review
Rated 5 out of 5 stars

Great service from Eyetek

Great service from Eyetek. I was able to contact them asking for advice and I had a very swift response to my question. They know their products and are very helpful.

September 25, 2020
Unprompted review
Rated 5 out of 5 stars

It's very good easy to setup

It's very good easy to setup, good quality of the camera. Sometimes it's offline but nothing to worry you just need to reset the charger and in few minutes it would be online again.

August 31, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

First class customer service and top drawer equipment.
Highly recommended

August 26, 2020
Unprompted review
Eyetek Surveillance logo

Reply from Eyetek Surveillance


Dear Shaun
Thank you for taking the time to review our business, we're glad we were able to help.
I will pass your comments on to the team.
Phil Stevens
Director

Rated 5 out of 5 stars

Incredible!

Well what can I say? Eyetek really do put the customer first! I bought two items and had to send them back, even though there was nothing wrong with them. I drove the products back myself even though this wasn’t necessary and was greeted by Mandy the owners wife who was very understanding. I felt like they really do care about their customers. Ignore the bad reviews because from what I have experienced, they are a company that will sort it out for you regardless of the query, even if you have had second thoughts. Thank you to the Eyetek team. Their customer service is second to none! X

August 17, 2020
Unprompted review
Eyetek Surveillance logo

Reply from Eyetek Surveillance

Hi Mathew
Thank you for the review, we do try and offer our customers a first-class service and this type of feedback makes it all worthwhile.
Phil Stevens
Director

Rated 1 out of 5 stars

This unit has got to be the biggest…

This unit has got to be the biggest heap of rubish I have ever purchased should be sold as a £20 DIY unit. only works for 10 mins before the camera overheats and shuts down.

August 13, 2020
Unprompted review
Eyetek Surveillance logo

Reply from Eyetek Surveillance

Dear David
if you are having problems it would be better to call our support team rather than just put a 1 star review online, as we have not been given the opportunity to try and resolve the problem, It is unlikely to be overheating that has caused it to shut down, this is usually caused by either a low battery or an SD card problem as the unit will shut down if it can not access the SD card.
If you would like to give us a call we will work this out with you as these are fully tested before shipping and if you are still unhappy with the product there is no problem returning it for a full refund.
Regards
Phil Stevens

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