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Ezacel Reviews 

46
•
TrustScore 3.5 out of 5

3.7

Clothing Store
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Rated 5 out of 5 stars

The pants are a little tight, but I already know they can not be returned unless is a quality problem which is not the case.

Rated 4 out of 5 stars

I was intending to wear this pretty dress to my Granddaughter's wedding but, sadly, it is too small and I am about to return it.

Rated 1 out of 5 stars

Delivery took weeks and then one of 3 items fit. These all feel like polyester and there are no tags indicating material content. Much to my dismay, the items are made in China. Clothing made in Ch... See more

Rated 5 out of 5 stars

The sizes are true to size. The delivery was within a reasonable delay and the dress is as pictured. It is beautifully made, nice fabric and a reasonable price for the quality. I would buy from thi... See more

Company details

  1. Clothing Store
  2. also in
  3. Men's Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store

Contact info

3.7

Average

TrustScore 3.5 out of 5

46 reviews

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No history of asking for reviews

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3.7

All reviews

(46)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Getting A Refund From This Company Is A Joke....BEWARE!


In April, I ordered several pieces of clothing from Ezacel. Upon arrival (on May 19, 2024) and after trying on all the pieces, I decided that I wanted to return a dress, $38.99, and a top, $32.99. The total for the two items, $71.98. I immediately emailed customer service and asked for a return address and full refund for the two items. The company first offered me a $12 refund and told me to keep the clothes I want to return. Second email, they offered $23 refund. Third email, $36 and I would have to send the clothes (at my expense) to Dubai, UAE.
Really? Very frustrated and let this be a warning to anyone thinking of buying any of their clothes. Looks like I will have to go through my charge card company to get back my money. Beware!

Update. 5/21/24. Woke up to an email this morning. They said $64.78 and they won't pay for postage. Nope. I want the entire amount owed me. Period. **Interestingly enough, they have a CA address on the package I received from them. I'll send the clothes back to that address (with a tracking number), not to Dubai, UAE, (which I feel they would think is a detergent to send back to).

Update: I have a copy of their advertisement on Facebook that claims their clothes are made in South Carolina and FREE returns.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Dress for wedding

I appreciate your company expediting my order. I needed a dress fir my daughters wedding. Everything went great. Thank you very much!

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

No "Add To Card" Field/unable to buy or make payment

Terrible customer service. I tried ordering on their website: ezacel.com and was unable to access any "add to cart" field. All I got was advertising but no field to place an order or transaction of payment. I sent an email and was routed to a link which was the same link I used but was unable to order anything. I was contacted by "ask-crew" and all I got was techical jargon and asked about cookies and clearing a device. I was asked if I created an account. There was no request on that website asking me to start an account. I need to speak to a person not a robot at "ask-crew". Then I was told if I send a dollar they will resolve the issue. There is no other way to contact customer service Terrible customer service. I tried ordering on their website: ezacel.com and was unable to access any "add to cart" field. All I got was advertising but no field to place an order or transaction of payment. I sent an email and was routed to a link which was the same link I used but was unable to order anything. I was contacted by "ask-crew" and all I got was techical jargon and asked about cookies and clearing a device. Then I was told if I send a dollar they will resolve the issue. There is no other way to contact customer service except send an email with no regard to a response. Sounds like a scam to me. send an email with no regard to a response. Sounds like a scam to me.

April 24, 2024
Unprompted review

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