eZhire Reviews 

1,312
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 719 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and courteous staff, highlighting their helpfulness and positive attitude throughout the service process. The overall service is described as smooth, seamless, and efficient, from booking to car return, making the user experience very convenient. Many appreciate the quick response times and the ease of reaching customer service, which is often noted for being polite and respectful. However, some customers also noted issues with pricing, finding it higher compared to other rental options, and experienced unexpected charges for parking tickets or speeding fines. A few other people also felt that customer service, despite being polite, was sometimes unable to resolve complex issues or provide necessary documentation like initial car pictures, leading to frustration.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the smooth and easy rental process,... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as friendly, professional, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences, citing... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, fast, clear,... See more

Price

People report ambiguous experiences with price, with many customers expressing dissatisfaction over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more

Company replied

Rated 4 out of 5 stars

Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more

Company replied

Rated 4 out of 5 stars

Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.

Company replied

Rated 4 out of 5 stars

Experience and service is very good .. only thing I want to mention what i felt is the price ,only this one concern i have that the price are higher as compared to the other rentals . But the rest eve... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,312)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service to everyone

Excellent service to everyone

April 2, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Kensmith Agina, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Excellent service with reasonably well…

Excellent service with reasonably well maintained car considering milage. No deposit is the cherry on top.

April 2, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Zubin Wadia, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

No hassle

No hassle. Amazing.

April 1, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Akshay linn, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 4 out of 5 stars

Nice and good

Al nadha staff are polite helpful and I got only 2000km run mg5

April 2, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Abhishek Shaji, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 1 out of 5 stars

Good person

Good person

April 1, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Abothar Ibrahim,

Thank you for your kind words! We’re glad to hear you had a pleasant experience. It was a pleasure serving you, and we truly appreciate your cooperation and positive attitude.

We also noticed that a 1-star rating may have been selected by mistake. If possible, we kindly request you to review and update the rating accordingly.

We look forward to assisting you again in the future.

Best regards,
Team Ezhire

Rated 1 out of 5 stars

تeer

About the experience for customer service very bad about car very bad also
And i rent the car for two days and i return it before 38 hours just to let you know that

April 2, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear El Hadj Moussa Khelfati,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the vehicle condition and your rental experience.

Our records indicate that the vehicle provided matched your original booking. We understand that the condition of the vehicle did not meet your expectations. Our team made every effort to coordinate a replacement; however, due to limited availability at the time, an alternative could not be provided. Please be assured that we are reviewing the issues you highlighted to improve our service and ensure higher vehicle quality in the future.

Your feedback is very important to us, and we are committed to continuously enhancing both our vehicle standards and overall service. We truly appreciate your understanding and patience.

Should you have any further questions or require clarification, please feel free to reach out to us at connect@ezhire.life. We are always here to assist you.

Best regards,
Team eZhire

Rated 5 out of 5 stars

Very Good service and also flexible…

Very Good service and also flexible with the customers

April 1, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear K.P. Santhosh Kumar Pillai, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

I will definitely recommend to my…

I will definitely recommend to my friends and family! Looking forward to rent again after my vacation

April 2, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Redouane Amara, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Lovely

Lovely, upgraded to a sports car marvelous

March 11, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Syed Saqib, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 4 out of 5 stars

Bilal was very professional and so good

April 2, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Firshan Gafur, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

First good rate then easy to book

First good rate then easy to book , no deposit and kind and nice staff

April 1, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Park casey madocdoc, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

It was an amazing and excellent…

It was an amazing and excellent experience. Thanks EZhire.
I had JAC S3 for 8 months. very nice car and affordable rental fees.
There was a very good offer from EZhire when I started the rental pariod and the offer continued until I returned the car.

April 1, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Mikhail, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Professional and friendly😍

March 31, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Jubin Cr, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

No worries ,all went smooth

No worries ,all went smooth

March 31, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear ABHIJITH SURESH, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Patience and great service

Patience and great service

March 29, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Esther, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Great service by Samin Ullah

March 31, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Ashling, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

very good

very good جيد

March 5, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear يوسف Bay, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Customer care service

Customer care service. Trust. Car Key Handler. Pics and Meter uodste upfront from handler. Also key receivers uodsteband coordination on collection. All at good pace, humble, safe and kind.

March 30, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Nimesh Kookani, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Very good experience

March 30, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Ba Thuyen Lai, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 1 out of 5 stars

I received a promo code from eZhire via… EMAIL

I received a promo code from eZhire via email and carefully reviewed the terms and conditions. Since I did not need to rent a car at the time, I shared the promo code with a friend.

My friend used the code to book a car for one day, and everything was proceeding smoothly until the order confirmation stage. At that point, I unexpectedly received a WhatsApp message from an eZhire representative stating that the booking would be canceled unless I paid AED 167, claiming that I was not the same person who made the booking.

I explained that the promo terms did not mention that the code was restricted to my personal use only. However, the agent responded by saying that although it was not stated, it is their internal policy.

I then informed him that I would share this experience publicly so that others are aware that additional policies may apply, even if they are not clearly mentioned in the official terms.

find attached screenshots of the conversation with the agent, along with the promo code details.

March 30, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Mohamed Sabra,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.

Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.

Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.

We’re here to support you and will do our utmost to ensure your satisfaction.

Warm regards,
Team eZhire

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