Ezmuve Estate Agents Reviews 166

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and expertise, making the process smooth and stress-free. Many people highlight the excellent service, noting the team's dedication, efficiency, and clear communication throughout their interactions. Reviewers frequently mention the exceptional customer service, appreciating the personalized support and prompt updates they received. The company is often recommended for its ability to guide customers through complex processes with ease, ensuring a positive and successful outcome.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Morris was an absolute pleasure to work with! He made what can often be a stressful experience feel easy and straightforward. His advice was spot-on, and you could tell he really knows his stuff. He w... See more

Rated 5 out of 5 stars

Working with Zee and the team at Ezmuve was an absolute pleasure. The team went above and beyond making the overall process smooth and stress free. Buying a home can be overwhelming but their expertis... See more

Rated 5 out of 5 stars

Ezmuve estate agents has been absolutely amazing, Zee especially, he has helped us sell our property with ease and made sure we were comfortable with viewings. Also he went above and beyond to assist... See more

Rated 5 out of 5 stars

I had a great experience with this estate agent. I sold my previous home through them and also bought my new home with their help. The whole process was very quick and smooth, and they kept me updated... See more


Company details

  1. Real Estate Agency

Written by the company

ezmuve, is recognized as one of the fastest-growing agents in the Kirklees area. We pride ourselves on our professional approach and friendly manner. We give sound, honest advice enabling us to deliver our services easily and without complication. If you are a landlord or vendor there really is no need to look elsewhere.


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

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Rated 1 out of 5 stars

What a difference my new agent has made

in essence, this so called company is nothing short of a bunch of crooks. They promise this and that and make you feel that your property is in exactly the right hands, but that could not be further from the truth. Below are just a number of alarm bells that I believe you should pay caution to before committing to them - 1. They lie from the start. As soon as you sign the contract everything changes. 2. They use 3rd parties for marketing purposes I.e. they use other estate agents to show your property on rightmove as they cannot financially advertise it themselves. 3. They will commit in their contract to advertising your property on Zoopla but when you question them as to why they haven't done this, they will tell you that they only do so at a clients request ( and again it clearly states in their contract that they WILL commit to this along with Rightmove regardless). 4. They will not ask for any documentation or identification confirming you are the owner of the property and authorised to sell ( I only discovered this today when asked by a local agency that are well established with whom I have now asked to deal with the sale) 5. They will send you multiple text messages telling you they have booked viewings for your property but only one or two actually happen. And last but, by no means least. When I disinstructed them, they told me I legally had to pay them £250 for not letting them sell the property which foolishly I did only for it to be later to be brought to my attention by experienced professionals that it was in fact them that did not fulfil their contractual requirements. Proceed with much caution

Just an update, I have now put this in the hands of a well established, award winning estate agent and my experience of their organisation and professionalism couldn't be any better. Pictures of the property and marketing done to a professionals standard,No lies, full transparency, and real talk. Thank you so much ADM Residential 👏✔

June 10, 2022
Unprompted review
Ezmuve Estate Agents logo

Reply from Ezmuve Estate Agents

We appreciate all feedback, positive and negative as it can only help us serve better. We would like to shed some light on this as we deem this as defamation and false allegations.

- upon arrival of valuation the property wasn't ready to be marketed, you delayed us taking the pictures on multiple occasions which caused a lot of inconvenience however as a company we are always understandable and absorbed this matter internally.

- After several attempts, we was able to then get pictures done and get the property on the market within our schedule and then put to market

- Over this 2 week period from marketing your property within our first viewing we was able to gather an offer which you rejected and then later wanted to reconsider which at that point the client had started to negotiate on a different property which is understandable.

- Within the first week you then wanted to pull the property off the market which was very bizarre for us as it hardly had been on the market for long and you wasn't happy with the couple of viewings we had arranged even though we got an offer straight away. We then took the property off the market with immediate effect after you requested

- The following week we then re-listed the property from your instruction and again had another client wanting to put a offer in which then changed her mind the next day, we then had another 3 clients booked in that day and had a client travelling from Nottingham but you still wanted to pull the property off the market and didn't give us a chance to complete the upcoming 3 viewings for that day.

- You have been in direct contact with our team and communication has been streamlined as you will see from the records of text , emails, and phone calls as we were willing to present this data as you also claimed we haven’t communicated effectively.

- Just to clarify our rightmove listings isn’t through a third-party company as it sits under the umbrella with Ezmuve as this was explained during your valuation.

- We do market on Zoopla if the client requests this and on this occasion that wasn’t the case.

- We also did conduct a AML check before listing the property and followed the correct procedure as the report is evidence

- We fulfilled our role as your agent with effectively marketing, conducting viewings and handling offers, therefore a refund wouldn’t be granted on this occasion.

If you have any further concerns, disputes or matters you wish to discuss please don't hesitate to get in contact as we are here to help.
We wish you the best of luck in the future.

Rated 5 out of 5 stars

A fantastic and reputable team

Zee and his team are fantastic! Couldn't recommend them enough. They have taken all the stress out of buying a house and made it simple. They have kept us updated throughout the process and explained everything along the way. I would 100% recommend them

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

Zee- EZmuve

Genuinely, an absolutely spot on service from Zee. From our first chat to selling the house (which was probably about a week and a half!) I have not been able to fault him… quality guy, unbelievably passionate and very good at his job. Will be using for every sale in the future without a doubt 👏🏻

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

As soon as we began the process it was smooth and easy until my property was sold. Mr Faridi was always there when I needed him. A great person to deal with. Very professional. I look forward to dealing them again very soon.

March 8, 2022
Unprompted review

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