This charger was grand. I would prefer on the the app if there was an easier way to connect to it than through the map it didn't have a barcode and there were another esb charger in the same car park... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The charging station was there and did work. It took a couple of gos of plugging it in and unplugging and starting and restarting my app. It's 50 KW an hour and in a good location. When I was rechar... See more
Company replied
I am using mostly the chargers in the office. In general they are reliable. However, when repair was needed, it took weeks.
Company replied
Relatively easy use . Only disadvantage was a number of times the chargers did not work due to water issue with unit .
Company replied
3.0
Average
94 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
This was the third time I’ve been…
This was the third time I’ve been unsuccessful in charging my vehicle in Banffshire Scotland.
We need more charging stations around preferably ran by a different company
March 18, 2026
Unprompted review
Reply from EZO
Hi Wayne,
Thanks for taking the time to share your experience—we really appreciate it.
We’re aware of the issue affecting the charger in Banffshire and our team is actively working to bring it back online as soon as possible. We know how important reliable access is, especially in areas with fewer alternatives, and this is a key focus for us.
In the meantime, our support team is always happy to help you find nearby available chargers or assist with planning your next charge. You can reach us at support@ezo.co.uk or via our 24/7 support line on +353 (0)1 254 4456—if you’re at a charger, we can also provide live support to help get you up and running.
Thanks again for your feedback, and we hope to provide you with a much smoother experience next time.
Electric regards,
EZO Support Team.
I didn't think they Ezo could be any…
I didn't think they Ezo could be any worse than CPS but how wrong was I.
Never known so many rural chargers to be out of action. This is going to cause utter carnage come the influx of tourists during the summer months
Update following a response from Ezo. Chargers couldn't be started by the app or rfid card. The charger in broadford is dead, no power.
March 9, 2026
Unprompted review
Reply from EZO
Hi Clayton,
Thanks for taking the time to leave a review. We’re really sorry to hear about your experience and understand how frustrating it can be when a charging session doesn't go as expected.
Our support team has reviewed your account and identified the issue. We’ve already applied a fix on our side, and we can confirm it wasn’t related to the charger itself, but a specific setting in your RFID Card.
When you have a moment, could you please try again and let us know how you get on? If anything still doesn’t seem right, just drop us a message at support@ezo.co.uk and we’ll be happy to look into it further for you.
If you have any additional details or had other issues you’d like us to look into more closely, we’d be more than happy to help — just let us know.
We really appreciate you flagging this and helping us improve the network.
Electric regards,
EZO Support Team.
I am using mostly the chargers in the…office
I am using mostly the chargers in the office. In general they are reliable. However, when repair was needed, it took weeks.
March 3, 2026
Reply from EZO
Hi Ivailo,
Thank you for your honest feedback. We’re glad to hear the chargers are generally reliable for your day-to-day use.
Timely maintenance is very important to us, and we’re continuously working to streamline our processes and reduce turnaround times. If you’d like to share the specific location, we’d be happy to review it further and give you more details on what might've happened there.
Electric regards,
EZO Support Team.
Reply from EZO
Hi Nigel,
Thank you for the feedback! ⚡🚗
We’re really pleased your session was fast and smooth, exactly the experience we aim to deliver.
Electric regards,
EZO Support Team.
Chargers convenient on quays in Waterford
Chargers conveniently placed on the quays in Waterford and worked flawlessly
February 20, 2026
Reply from EZO
Hi Deirdre,
That’s fantastic to hear, thank you! ⚡🌊
We’re super happy that the Waterford quays location worked flawlessly for you. We sincerely appreciate you taking the time to leave us such a great review.
Electric regards,
EZO Support Team.
Easy to use the charger
February 16, 2026
Reply from EZO
Hi John,
Thank you! ⚡ We’re so happy you found the charger easy to use. Smooth and straightforward is what EZO is all about.
Electric regards,
EZO Support Team.
Reply from EZO
Hi Alan,
We really appreciate you taking the time to leave a review!⚡
We’re glad your experience was simple, that’s exactly how EV charging should be.
Electric regards,
EZO Support Team.
Reply from EZO
Hi Michael,
Thank you for sharing your experience. We’re pleased this session worked well for you.
If you’d like to share more details about previous experiences, please feel free to email us at support@ezo.ie — we’d be glad to review them and help ensure smoother sessions going forward.
Electric regards,
EZO Support Team.
Reply from EZO
Hi Tom,
Thank you so much! ⚡😊 We truly appreciate your support and are delighted you’re enjoying the service.
Electric regards,
EZO Support Team.
EZO EV chargers
The service is conveniently located in various hotels or locations, whether I’m traveling for business or personal reasons. I find the charging stations reliable and easy to access.
February 19, 2026
Reply from EZO
Hi Damien,
Thank you for such fantastic feedback! ⚡🌍
We’re delighted to hear our locations are convenient for your travel needs. Making charging accessible and dependable wherever you go is exactly what we’re working towards!
Electric regards,
EZO Support Team.
Current charging session good but ...
Current charging session was great. As a general comment though, this company's network is wildly unreliable with units not working, not logging in, not even communicating with car sometimes.
March 2, 2026
Reply from EZO
Hi Ronan,
Thank you for your feedback, and we’re really glad your most recent session went well.
We’d truly appreciate the opportunity to look into the other experiences you’ve mentioned. If you could email us at support@ezo.ie with the specific locations and dates, we’ll investigate further and make sure everything is working as it should.
Feedback like this is incredibly valuable in helping us strengthen and improve the network for everyone.
Electric regards,
EZO Support Team.
Its easy and price very good at Lidl
March 2, 2026
Reply from EZO
Hi Abdul,
Thank you! We’re so pleased you’re enjoying the service⚡
Great charging at great value is exactly what we aim to deliver.
We really appreciate you taking the time to leave us feedback!
Electric regards,
EZO Support Team.
Reply from EZO
Hi Conal,
We love hearing this, thank you! ⚡😊
Keeping the app simple and user-friendly is a big focus for us, so it’s great to know it’s working well for you.
Electric regards,
EZO Support Team.
good just have to…
Yes the service is good just have to keep an
Eye on the charging station are working ok.
February 4, 2026
Reply from EZO
Hi Martin,
Thank you for your feedback! We’re glad to hear you’re finding the service good overall 🙂
We continuously monitor the network, and feedback from users like you helps us keep everything performing at its best.
We really appreciate you sharing your experience.
Electric regards,
EZO Support Team.
Reply from EZO
Hi Cui,
Thank you for the suggestion — we completely agree that seamless access is key! ⚡ QR code activation is one of our priorities, and we’re actively working on making charging even more straightforward.
In the meantime, you can start a charge through the app by:
1. Log in
2. Open the map
3. Search for your location
4. Select the charge point
5. Choose the connector
6. Once the app shows “Initiate Charging,” plug in the cable
For an even quicker experience, our RFID fob is a great option — just tap and charge without opening the app each time. If you’d like more details on ordering one, we’re happy to help! Just contact us at support@ezo.ie.
Electric regards,
EZO Support Team.
Relatively easy use
Relatively easy use . Only disadvantage was a number of times the chargers did not work due to water issue with unit .
February 27, 2026
Reply from EZO
Hi Dorothy,
Thank you for sharing this and for bringing it to our attention, we really appreciate it.
If you could email us at support@ezo.ie with the specific charger locations, we’d be very happy to review them in detail. Reports like this genuinely help us improve the network and keep everything running smoothly. Thanks again for taking the time to let us know.
Electric regards,
EZO Support Team.
The app is very poor
The app is very poor. It needs a much better ‘how to’ and FAQ guide.
I was charged €50 for a small charge. After searching online this may be a holding charge and hopefully I’m not charged for €50 for an hours charge (not a fast charge) but that information is not clearly displayed at the charging station.
There should be a way to scan your location rather than using the map…I was in a hurry and ended up tapping my card rather than using the app as it was very unclear.
Please make your app more user friendly for occasional users!
February 25, 2026
Unprompted review
Reply from EZO
Hi Cait,
Thank you so much for taking the time to share your feedback, it's genuinely appreciated.
Just to reassure you, the €50 charge you saw is a pre-authorisation hold. This is a temporary amount placed on the card at the start of a charging session and is standard practice across many industries. It isn’t the final cost of your charge, and any unused portion is automatically released back to you by your bank.
We completely understand how this can feel unclear if you’re in a hurry, especially for occasional users. Making the experience simpler and more intuitive is very important to us, and we’re continuously improving our guidance within the app.
QR code activation is also high on our priority list. In the meantime, many drivers find our RFID fob to be a really smooth alternative — you can simply tap and charge without needing to open the app at all.
We’d really value the chance to look into your specific session and make sure your next experience is much more straightforward. Please feel free to email us at support@ezo.ie, and we’ll be more than happy to help.
Electric regards,
EZO Support Team.
Reply from EZO
Hi Julie,
Thank you so much for your feedback! We’re delighted to hear that you find the app easy to use ⚡📱 That’s exactly what we aim for, simple and clear charging from start to finish.
Electric regards,
EZO Support Team.
The charging station was there and did…
The charging station was there and did work. It took a couple of gos of plugging it in and unplugging and starting and restarting my app. It's 50 KW an hour and in a good location.
When I was recharging my money ran out, and I topped it up. However, I was unable to get the recharging to restart. I had to go back to the charging station and go through the same process again a few times to make it work.
The tap and go option didn't work at all
February 19, 2026
Reply from EZO
Hi Aisling,
Thanks so much for taking the time to share your experience. We appreciate the detailed feedback.
We’re glad to hear you were able to get charged in the end and that the location suited you well. We understand it can be frustrating when it takes a couple of attempts to get going. When starting a session, we always recommend giving the charger at least a full minute to respond before making further attempts, as interrupting the process too quickly can sometimes cause delays.
Regarding the session ending when your balance ran out — once a Prepay balance reaches zero, it isn’t possible to remotely restart the same session. A new session needs to be initiated at the charger. For longer charges, we recommend topping up a little extra in advance to help avoid interruptions.
We’ll take a look internally to see if there was anything that may have prevented the charger from starting on the first attempt. We really appreciate you bringing it to our attention!
If you’re at a charger and need immediate assistance, our support team is available 24/7 on 01254 4456 and can help you in real time.
Thanks again for your feedback — it really helps us improve. ⚡😊
Electric regards,
EZO Support Team.
I could not charge my car at the…
I could not charge my car at the Ferrycarrig hotel in wexford, I have an account with EZO and as far as I was aware, tap my card then charge.
I had to contact your help line number, same problem following day
Noel Synnott
0872 800 501
February 21, 2026
Reply from EZO
Hi Noel,
Thanks so much for taking the time to share your feedback, we really appreciate it.
We’re sorry to hear the experience wasn’t as smooth as it should have been. To help with future sessions, here’s the recommended process when starting a charge through the app:
1. Log in
2. Open the map
3. Search for your location (rather than the charger ID)
4. Select the charge point
5. Choose your connector
6. When the app displays “Initiate Charging,” plug in the cable. It’s important that the cable isn’t connected before this step.
Following this sequence should ensure everything starts correctly.
If you have any questions or would like us to look into a specific session, please reach out to support@ezo.ie — we’re always happy to help and make sure your next visit is seamless. ⚡😊
Electric regards,
EZO Support Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.