Exparts Reviews 166

The purchased part (EZP-28/03/26-0002988) never arrived, not even after the stated long shipping times. No communication possible - multiple mails are left unanswered.

Got a response on my order [Order #EZP-20/03/26-0002958] (20 March 2026) - will update as the transaction progresses!

Excellent quality used parts, saved me a lot of money and time.

Great service fast shipping and the part fit perfectly from ezparts.eu

I ordered a cabin air filter from EzParts on 19 September 2025, paid 61.49 € via iDEAL, and never received the product. After waiting for weeks, I contacted them multiple times — no tracking number, no clear information, just empty promises. They told me a refund would be sent “today or tomorrow”… that was over a week ago, and still no money back.

Completely unprofessional communication, zero transparency, and no sign of either the product or the refund. I had to consider opening a dispute with my bank just to get my money back. Avoid this company — it feels like a scam.

Ordered a car part, 17 September 2025, with order EZP-17/09/25-0002481, with delivery for 15 days.
Today is 08 October 2025, the order is still in "Process" in the dashboard, and in "Track Your Order" the order does not exist. Payd 30 euros for delivery of a 10 euro part, sent one message and one email... No response whatsoever!
By the comments written here, it seems this situation is usual, and that's very bad for your reputation. If you're having problems with logistics, at least answer the costumers emails.
But it seems the answers are always here, in public... How disappointing.

Order online on 17 September 2025, status is still processing. Emailed to them via the website contact page. No reply. Can anyone advise how to reach them? Can’t even find the 24hrs chat link support stated on the site. Not sure what I should do.

Customer service wasn’t very fast but they got the job done eventually.

Ez Parts!! This a big SCAM!! Dont order a penny's worth off them!!! 2 months now and still waiting for my part!!! No e-mail answer, No phone number to contact them. You can check on their site. It says: No phone number available!!!! STAY AWAY!!!

Parts are affordable and always work fine, never had issues with quality.

It's a scam. Ordered a part, and it has been processing for weeks, even though I paid for delivery in 5-7 days. Numerous emails and nothing.

More than 10 days have passed since payment, the order has not been sent yet, no response to messages

EZparts is now my go-to for used parts, saved me on multiple occasions.

Shipping was delayed by a couple days but the part is perfect, worth the wait.

If I could give this place no stars I would. It is a complete SCAM!!! I have amazingly had email response albeit poorly written and very rude at that. Have constantly lied to my face and have ignored so far the threat of banks, EU commissions and police involvement if no part of refund asap. I should of looked at the reviews first, and steered well clear of this company. But instead have been scammed whilst these B******s get richer off our money. They have even had the cheek that the recent 5 star reviews all from Italy might I add have all been paid for fake reviews!!! As we have searched them and even had some of the replies of their reviews translated that say they are fake reviewed people!!! So get yourselves sorted as you will be finding police officers come knocking at your door/s very soon to take you down!!!

Item arrived clean and in excellent condition, def buying here again.

My only complain is email response is kinda slow but parts are legit and cheap.

I thought it would be hard to find this part but ezparts.eu had it and shipped it fast.

Very good communication, even if sometimes they take a while to reply.

I’ve ordered 3 times already, all parts came in great shape, will keep using them.