The software is amazing. The biggest improvement i would love to see to make it perfect is an app for android. Having to open the browser to check for missed messages can be a pain an easily forgotten... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They saw the word "ammo" in one of our texts and locked the account. I haven't been able to talk to anyone about it or get anyone to respond to and email or online chat. There customer service is aw... See more
Company replied
We use these programs as part of our yearly maintenance routine. Since we only need them twice a year, we have the flexibility to pause the software and pay a small fee to keep our access. This way, o... See more
Company replied
We’ve had a great experience working with EZ Texting. Their team is incredibly helpful, responsive, and attentive to our needs. They truly care about making sure we’re using the platform effectively a... See more
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Company details
About EZ Texting
Written by the company
Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going.
Secure trusted numbers.
Build attentive audiences.
Craft effective texts.
Start free today.
Contact info
548 Market Street, Suite 44523, 94104, San Francisco , United States
- eztexting.com
The Most Powerful SMS Features Available
3.5
Average
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use
Easy to use, manage, and super user friendly platform. Would love the ability to purchase phone numbers specific to different acronyms to make marketing a bit easier (ie 725-Textus1) but other than that i love using it!
January 22, 2024
Unprompted review
At first it was a learning curve to be…
At first it was a learning curve to be able to use the software to send out group texts to my clients. Once i met with the rep, we went over my concerns and i love using this platform now. Great marketing and communicating tool.
January 26, 2024
Unprompted review
Reply from EZ Texting
Hi Alicia!
Thank you for your review. We're thrilled to hear that the Support team was able to address your questions and guide you through the app. Our goal is to help you easily send effective text campaigns, so please don't hesitate to reach out again in the future. We are delighted to have you as part of the EZ Texting community.
Thanks again for your feedback!
We are Happy with EX Texting
We had a marketing contract that needed a reliable sms system and EX Texting was the way to go. We are happy with the service.
January 24, 2024
Unprompted review
Supper helpful customer service
January 1, 2024
Unprompted review
You guys are doing great
You guys are doing great, I really love using this tool, I'm able to communicate with my whole class at a click of a button.
January 23, 2024
Unprompted review
Everything is just easy to use!
January 23, 2024
Unprompted review
Reply from EZ Texting
Thank you for your review. We're sorry to hear about your experience, and we apologize for any inconvenience you've encountered. Your satisfaction is important to us, and we would appreciate the opportunity to understand and address your concerns. Please reach out to our support team at Answers@EZTexting.com so we can assist you promptly. Thank you for bringing this to our attention.
Best SMS ever !
It is so easy to send out a message to my community not only that they are coming up with a new addition every time I log on to the website
January 23, 2024
Unprompted review
Ez texting is great
Ez texting is great. So convenient and I love the AI text feature.
January 23, 2024
Unprompted review
I find using EZ Texting to be very easy…
I find using EZ Texting to be very easy and efficient for our needs. My only criticism would be that there is not an integration with our HRIS system.
December 15, 2023
Unprompted review
Reply from EZ Texting
Hi Dina,
Thank you for your review! We are thrilled that EZ Texting is easy and efficient for you. Our team is continually enhancing features based on feedback from our customers. If you'd like to reach out to Answers@EZTexting.com with more information about your HRIS system we can take that into consideration for future improvements.
Thanks again for taking the time to share your feedback.
Canceled the service after a day
Canceled the service after a day, couldn't use it. Asked for a refund promised but never received. Horrible customer service, and their misuse of AI adds to the frustration. Do not recommend EZTexting at all.
January 8, 2024
Unprompted review
Reply from EZ Texting
Hello Yaro,
Thank you for sharing your feedback. We are sorry to hear that your experience was not up to par. We understand the importance of timely updates. We've noted that a member of our support team has recently reached out to provide you with a status update on your case. However, if you have any additional concerns or require further assistance, please don't hesitate to contact us at Answers@EZTexting.com.
Thank you again for your feedback and for bringing your concerns to our attention.
I’ve been a customer for 10 years and…
I’ve been a customer for 10 years and I’m at Sera asking two simple questions and nobody could give me a straight answer
January 17, 2024
Reply from EZ Texting
Hi Mike,
Thank you for your review. We genuinely appreciate your loyalty as a customer for the last 10 years, and we are sorry to hear of the frustrations you’ve experienced.
We understand that clear and direct answers are crucial. Your feedback is invaluable, and we are committed to addressing your concerns quickly. A member of our Support team is reaching out, and we look forward to coming to a resolution.
Thank you for taking the time to share your feedback with us.
Canceled my service after one day and…
Canceled my service after one day and still waiting on my refund a month later. This company is dishonest and does not honor what it says. Response is terrible.
December 12, 2023
Reply from EZ Texting
Hi Angela,
Thank you for your review and feedback. We are sorry to hear that there has been a delay in processing your request. Our team is actively working to address this issue as quickly as possible. It’s our understanding that a member of the support team has been in touch recently to provide a status update on your case. If you have additional concerns, please reach out to Answers@EZTexting.com so that we can assist you promptly.
We apologize for any frustration this has caused and appreciate your feedback.
You Get What You Pay For
I've been using this service for at least 3 months, after switching from Simple Texting, and they still put my text through the review process as if it's an unverified account. Simple Texting had pricing issues, but their service was hassle free. I was trying to save money, but man ... you get what you pay for. It's always best to pay the price for quality.
December 11, 2023
Reply from EZ Texting
We appreciate your feedback! We apologize if your experience hasn't been ideal. We strive to provide a seamless experience, and we understand the importance of hassle-free service. Blocking may happen as a safety precaution for accounts. If this issue persists, please contact us at Answers@eztexting.com. Our Compliance Team will gladly review your account and assist you further. Thank you for your review!
HELP WAS THERE WHEN I NEEDED IT.
HELP WAS THERE WHEN I NEEDED IT.
IT WORKS!!!
Greg DiDonato for Discovery Ministries, Inc.
December 12, 2023
Need an api
This is great but it would certainly be helpful if I could establish an api from my hr payroll system is is too clunky to have to reload my list every time to handle new and termed employees
December 4, 2023
Reply from EZ Texting
Hello William,
Thank you for your review. We're thrilled to hear that you're enjoying EZ Texting.
We understand the importance of streamlining processes, especially when it comes to managing employee lists. If you haven't already, please check out our API documentation at https://developers.eztexting.com/docs. Our support team can assist with any questions via chat or Answers@EZTexting.com.
Thanks again for your feedback!
I do not understand the point of having…
I do not understand the point of having an app when you can’t send a group text from the app. I use this solely for group texting and can’t even send a group text on the app. I have to log in on my browser just to send a group text. FIX THIS!!!
December 3, 2023
Reply from EZ Texting
Hello Kris,
Thank you for your review and sharing your feedback. We apologize that your experience with the mobile app fell short of expectations. Your input is invaluable, and it helps us make necessary updates to improve your experience.
We appreciate your patience as we work toward improving the mobile app experience. In the meantime, you can continue sending group texts by navigating to spa.eztexting.com from your mobile browser.
We are grateful for your feedback. Please reach out with any further questions or concerns we may address.
Tried for several days and the account…
Tried for several days and the account keeps under review or blocked! Totally a waste of time.
November 27, 2023
Unprompted review
Reply from EZ Texting
Hi Julia,
We appreciate your feedback! We apologize if your experience hasn't been ideal. Blocking may happen as a precaution for new accounts. To address this, please contact us at Answers@eztexting.com. Our Compliance Team will gladly review your account and assist you further. Thank you for reaching out!
Our company has enjoyed this platform…
Our company has enjoyed this platform with the quick messaging features and easy functionality to send out mass communication to many people!
November 28, 2023
Unprompted review
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