The software is amazing. The biggest improvement i would love to see to make it perfect is an app for android. Having to open the browser to check for missed messages can be a pain an easily forgotten... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They saw the word "ammo" in one of our texts and locked the account. I haven't been able to talk to anyone about it or get anyone to respond to and email or online chat. There customer service is aw... See more
Company replied
We use these programs as part of our yearly maintenance routine. Since we only need them twice a year, we have the flexibility to pause the software and pay a small fee to keep our access. This way, o... See more
Company replied
We’ve had a great experience working with EZ Texting. Their team is incredibly helpful, responsive, and attentive to our needs. They truly care about making sure we’re using the platform effectively a... See more
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Company details
About EZ Texting
Written by the company
Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going.
Secure trusted numbers.
Build attentive audiences.
Craft effective texts.
Start free today.
Contact info
548 Market Street, Suite 44523, 94104, San Francisco , United States
- eztexting.com
The Most Powerful SMS Features Available
3.5
Average
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very clear and easy to use
Very clear and easy to use. Makes it easy to reach our clients quickly and affordably. We love EZ Text
October 16, 2023
Unprompted review
I’ve requested a call and a refund…
I’ve requested a call and a refund multiple times now with no reach back from your company. I’m going to report this transaction and work on getting my money back for lack of response or functionality of product.
October 20, 2023
Reply from EZ Texting
Hello Jordan,
Thank you for leaving a review. We’re sorry to hear that your experience has fallen short of expectations.
A member of our Support team has recently reached out to you via email to request additional information about your account and will follow up again soon. Please feel free to contact them directly at answers@eztexting.com. We would love the opportunity to address your concerns and work toward a resolution.
Thank you again for your feedback.
No App for Android Phone
They need an app for android phone - only have app for iphone and its glitchy -
Used browser to open account on my phone and it worked well
Account verification is a pain in the a$$ - wish we could turn it off -
October 13, 2023
Reply from EZ Texting
Thank you for leaving a review! We’re pleased to hear that the mobile browser worked well for you, but apologize for the inconvenience of the verification process.
Security is a top priority for us, and a 2-step verification is sometimes used to protect your account and information. If this is a persistent occurrence, please reach out to our support team at Answers@EZTexting.com so that we can take a further look at your account.
We appreciate your feedback. It’s incredibly valuable as we work to improve our product.
Great Customer Support
I was having an issue and after an online chat with staff it was easily fixed; it was something I could have done myself but they offered to do it for me. So to me, that's above and beyond.
June 28, 2023
Unprompted review
Reply from EZ Texting
Hi Cara,
Thank you for your review! It’s fantastic to hear that our support team made it easy to resolve your issue during an online chat. We’re here to help you, and if you have any further questions, please reach out again.
Thanks again for sharing your feedback!
EZ Texting
Easy to use texting.
June 15, 2023
Unprompted review
This company is a real joke
This company is a real joke, I was out sick from work with cancer, as chemo is not enough and fighting for your life. So when I was returning to work I wanted to find a way to reach out to all my customers without group text. This company seemed to have promise but after I paid them 400$ I quickly realized it wasn’t going to work.nobody read the text considering the amount of fraud on our phones, my clients don’t reconize the number they used so they were not ever opened. You don’t use you business number. My clients mostly over the age of 60 they are just to cautious. When I tried calling I never got a return call only emails of how to fix the issue. I explained it would never be fixed because my clients would not open the text. I went and individually text my clients on my own it took a couple days but I had to use my number. Ez text claims you can cancel anytime that dosnt mean get you remaining money back. Nope they just keep it even thou they did nothing for you. Maybe if you are a huge retailer with a website you could get leads on it might be worth it then, but my one man business it would never be sítiale. So unless you have money to throw away, the amount of unprofessionalism and understanding of my situation is horrible. Don’t waste your money there are plenty of other companies to use
June 1, 2023
Unprompted review
Reply from EZ Texting
Hi Carly,
Thank you for taking the time to share your feedback. I’m sorry to hear that EZ Texting did not meet your expectations.
We’d love the opportunity to help you get the best results for your remaining time with EZ Texting. We understand that every customer's use case is unique, and we want to ensure that you have the most effective and efficient communication with your clients.
If you’re open to it, a support agent can reach out to discuss best practices suited to your business and guide you through maximizing the benefits of EZ Texting.
Sincerely,
EZ Texting
Every time we use EZ Texting the ROI is…
Every time we use EZ Texting the ROI is immediate. The phone starts ringing with customers who say things like " We have been meaning to call you and receiving your text was just the reminder we needed." We will defiently be using this service again.
May 26, 2023
Unprompted review
Reply from EZ Texting
Hey there!
Thank you so much for your review! We absolutely love to hear this! This is our goal: helping our customers see that immediate ROI! Thank you, again, for your feedback.
Sincerely,
EZ Texting
Non-existent customer service.plus more
Non-existent customer service.
Constant need to enter 2F security codes - a headache when several employees share duties around the planet across many time zones.
Pricing looks cheap but have a strange credit system to confuse you on pricing which ultimately ins't inexpensive.
GUI is not user friendly.
ON the pro side-reliable sending of texts.
April 4, 2023
Unprompted review
Reply from EZ Texting
Hey James,
Thank you so much for your review! We're sorry to hear that you've had trouble with our customer service. While we offer resource pages on our site and have a helpful bot that can answer any general questions, we typically recommend reaching out directly via email to: support@EZTexting.com. Our agents are on call Monday-Friday 9AM EST-5PM EST and we have a pretty fast turn around rate.
2F Security codes, though important and safest, especially for larger companies, can be tricky when it comes to different timezones. We're happy to offer an alternative option or something that may work best for your specific use case if you'd be open to speaking with a customer service agent? Let us know and we'd be happy to have someone reach out directly.
We're sorry to hear that you find our pricing system a bit tricky. A full breakdown can be found here: https://www.eztexting.com/pricing.
Delivery rate reliability is a big deal to us so we're happy to hear you're enjoying that! Thank you, again, for your feedback! We truly appreciate it.
Sincerely,
Taylor
It's amazing being to reach all of our…
It's amazing being to reach all of our employees at once
November 14, 2022
Unprompted review
Reply from EZ Texting
Hey there!
Thank you so much for the review! We love to hear that you're utilizing us for employee outreach! We've said it before and we'll say it again: mass texting is necessary, especially when things are timely. Thank you, again, for your feedback.
I was able to text a whole bunch of my…
I was able to text a whole bunch of my clients in a few seconds!
March 1, 2022
Unprompted review
Reply from EZ Texting
Baila,
Thank you for your review! We love to hear that you're utilizing mass texting in a meaningful way that truly helps your business! We love to hear that our features are providing the best results for our customers.
I've been using EZTexting for years
I've been using EZTexting for years. It's super easy to use, I highly recommend the platform to others.
November 21, 2022
Unprompted review
Reply from EZ Texting
Brittany,
Thank you so much for your review! Recommending us to others is the highest compliment in our book. We truly love helping customers unlock another level of marketing and direct communication to their customers. Thank you, again, for your feedback and for being a customer!
This has been one of the easiest ways…
This has been one of the easiest ways to increase our outreach to our customer base! From the ability to set up our lists to sending out messages, it could not be easier!
November 28, 2022
Unprompted review
Reply from EZ Texting
Jennifer,
Thank you for your review! We're so happy to hear that you find us, well, easy to use! That's the goal! Aside from the intuitive design, we also have resources on both our website as well as social channels in order to help customers across the board. If you're ever curious or looking for some inspiration, make sure to check it out: https://www.eztexting.com/resources. Thank you, again, for your feedback!
EZ Texting is reliable and we have been…
EZ Texting is reliable and we have been using this service for more than 6 months. Customer service is good too.
November 23, 2022
Unprompted review
Reply from EZ Texting
Wai,
Thank you so much for your review! We love to hear that you've had a great experience with our customer service and that you find us reliable. We sincerely appreciate your feedback!
I am able to keep my valued…
I am able to keep my valued participants involved and well informed thru this method of communication. Love the instant delivery and response provided thru this company
November 21, 2022
Unprompted review
Reply from EZ Texting
Vonne,
Thank you so much for your review! We love to hear that you're able to keep your participants involved and informed via EZ Texting. That's the goal: direct, organic communication! Thank you for your feedback, we sincerely appreciate it.
effective way to share images to mobile device
easily can attach a jpeg file to show customers their proofs by way of a mobile device. Organized contact list is simple to insert new names and information. We receive much, much faster response from customers and prospects when engaging them on their mobile device. EZ Texting is the best investment we have made in fast communication with customers working outside of an office. Tripled our successful closing rate on prospective orders!
November 17, 2022
Unprompted review
Reply from EZ Texting
Jim,
Thank you for your review! We're absolutely honored to hear that we're the best investment you've made for fast communication with customers--thank you! We truly believe in the power of text marketing and how easy, direct and meaningful it is to your customers. We're happy that the contact list updates were seamless, and you were able to attach proofs via the mobile app. We love when customers are able to share how they're utilizing us day to day. Thank you for sharing and, again, we sincerely appreciate the feedback!
Excellent Business Marketing Tool!
It's a great business asset to have the ability to drive traffic at a moment's notice. EZ Texting brings incremental revenue to my store and I'm glad I have it as a tool in my marketing toolbox. Easy to use, inexpensive and great service!
November 16, 2022
Unprompted review
Reply from EZ Texting
Nathaniel,
Thank you so much for your review! We truly appreciate the feedback. Yes! We absolutely love to hear that you're seeing a massive return on revenue and overall traffic. We strive to provide the right tools to our customers in order to see their business skyrocket! Thank you for trusting us with your customers.
The cost per text is high!
November 15, 2022
Unprompted review
Reply from EZ Texting
Hey GEM,
Thank you for taking the time to leave us a review! We sincerely appreciate the feedback. While we're sad to head that you don't enjoy our pricing model when it comes to costs per text, we would love to speak further to help provide insight, or, assistance in finding the correct plan for you. Feel free to reach out to us via email directly at support@EZTexting.com and we can have an agent take a look at your account.
Sincerely,
Taylor
Reaching Out Made Easy
I can reach out to all our public quite easily. Giving us the ability to receive and send texts using our landline number puts the cherry on top of it all. Really having so much fun with the app.
November 14, 2022
Unprompted review
Reply from EZ Texting
Oluwaseyi,
Thank you so much for leaving us a review! We love to hear that you're enjoying the app! Thank you, again, for your feedback!
EZ Texting is a great tool to reach…
EZ Texting is a great tool to reach employees that have limited access to email. Like our warehouse people and Truck drivers. Thank you for making such a great tool. We have 18 different locations, and we can segment and personalize the messages.
November 14, 2022
Unprompted review
Reply from EZ Texting
Michael,
Thank you so much for your review! We sincerely appreciate your feedback. We're honored you utilize us as a means to mass text employees! We've found that when it comes to spreading the message, especially something timely, our software can truly help a lot of folks. Thanks, again, for your feedback!
This whole company is a joke
This whole company is a joke. We are a dental office in the state of Utah and have been using them for 2+ years sending out the same message to our patients regarding billing. The state of Utah requires specific verbiage sent to patients 45 days prior to sending them to a collections agency. Again, we have been sending the exact same message for 2+ years and we recently received notice that they would be closing our account if we didn't stop the "threatening messages". I called customer service and I explained that it is a requirement of the state to include these supposedly "threatening" messages. They told me I would no longer be able to send these messages. So when I said we'd need to cancel our account then and asked to received a refund for our previous credit he said they don't issue refunds. So then I asked to speak to a supervisor and was placed on hold. Rep came back on and said again they can't issue a refund for the current credit, however if I purchase additional credits they can then refund those credits plus a small portion of my current credit. Why on earth would I have to purchase additional credits in order to receive a refund for credits I already purchased? There are other companies out there- don't waste your time with this one.
July 14, 2020
Unprompted review
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