Fabfem Reviews 

Disgusting company who Rob your money and don't send out your items

These people are charlatans - they sent my daughter a top and the wrong one arrived - it was returned with proof of posting - they advised they did not receive it and will not refund the money - no phone number and emails ignored - no customer service at all - do not use them!!!!!!
see other reviews I am not alone - average 1 star! - absolute joke

First of all, customer service DO NOT exist from this company. I keep sending emails without any respond. It's been 16 days since I placed an order and even though I got an email saying that my order has Been shipped and will be deliveried within 7-10 days but NOTHING! Not even a respond on my emails explaining why the delivery is taking so long.
FabFem is their old name and the new is labelleldn.co.uk - it's the exact same company they just choose to change the name because of all the negative feedback they got from their customers.
They delete all comments on their instagram from unhappy customers and never respond. When I kept messaging on instagram and asking where my dress is, why it's taking so long and that I want a refund they blocked me. Why would they do that if the dress has been shipped? They don't care about customers they just want the money. And it's a SCAM. You will never get your money back!!
Im WARNING everyone do not ever order from labelleldn.co.uk - same company as the old fabfem!!
Ive been in contact with some unhappy customers and we all have the same problem, no order shipped and no refund. They never reply to emails.
Please report their instagram account LABELLELDN !

This company is a complete and utter scam I bought from them in 2013 and never got my items so had £150 stolen and never refunded. When I disputed this and contacted the owner who is called CHARIS JAID she said she would look into it, and came back and emailed me claiming I was lying and that there was no such order. I told her I would be taking this further and going to trading standards over this and she basically told me to go ahead and do it, as I will never get my money back!
They have now changed their name to LABELLELDN and are trying to pose off as a new company.

DO NOT BE FOOLED! Eventually I got my money back after around 6 months of contacting FabFem/LabelleLDN and getting the financial ombudsman involved! Rubbish company, avoid at all costs!

I ordered a bikini from them. They were happy to take my money immediately but it was weeks before I received the bikini and by then my holiday had been and gone. So I tried to contact them to arrange a return and refund but never heard back from them. I have contacted them at their new trading name LABELLLDN too but no response either. DO NOT USE THIS SITE, ITS A SCAM!

This company has now closed but you can still order through LABELLLDN which looks surprising familiar. I wouldn't order from them either!!!

I have been waiting for my order for 3 months and requested for refund but they totally ignore me. I have left comments on their website and Instagram to follow up but they delete the messages on Instagram pretend that nothing had happened.

After reading the comments below, which their cases applies to me as well , how can can they lost all the shipments?? Is there any legal actions that we can take against them ?

I wish I cloud have read all of the reviews before purchase it. I have been waiting for thirty days for my order. Luckily in my case, the costumer service did response to my emails. She allegedly responses that the parcel was lost between transit and because of that it will take a few business days . Also, she did offering a 20% off the next purchase. However, it been a week after that e-mail. I never received my order and still patiently waiting.

I understand that unexpected things happened. Another e-mail was sent after few working days passed. After 48 hours, I got a response that the shipment is on it way and it will be here by the end of the week. Today is the end of the week and still waiting for my order. This company has the worst shipment policy I have ever experienced. They never provide me with a shipment information nor e-mail to update my shipment status. I definitely am not going to be a return costumer.


To a person who is looking to purchase from them, make sure you are able to wait weeks for your order and might never get your money worth after all.

Never received my order or got a refund! rude and unprofessional customer service, such a dodgy company. avoid at all costs!!!

Where do I even begin!! I ordered goods worth over £250 of my hard earned money in mid February. This is the end of May and till now, I've only received one item. I sent numerous emails to them and they finally replied one that my order has been shipped in batches but I'll receive the rest that week. That was in February. I was advised to open a dispute with my bank but before I did that, I tried severally to contact Fabfem. Emails, Facebook, Instagram, name it. I finally got a response on Instagram, after my comment had been deleted that I should dm my order number which I did. After they received the order number, I didn't hear anything back from them and I was blocked from their Instagram page. I went ahead and opened the dispute with my bank, giving them all the information I had. Fabfem had the nerve to send me an email that my goods were sent and received and if I do not close the dispute, they will forward me to their legal services as I'd have the goods and the money. I replied that email asking them to provide me with the shipping information and the confirmation of receipt because they know as well as I do that my items were never sent nor received. I told them unless they send me those things, the dispute remains open and I have all I need to face any legal action. Till now they haven't replied my email. Please do not waste your time at Fabfem, spend your money elsewhere!!!

Omg I ordered 2 coats on 4/16 and now its 5/14 still no shipment! I have contacted them on Instsgram but they keep on deleting my comments!!!!! I kept on being told that I should receive it this week for the last 2.5 weeks.
They told me to email them which I did several times!!! [Name] is emailing back the same thing over and over again.
I wish I read the reviews before I bought(((

I ordered a coat for £40 it's been 5 weeks and I still haven't received it, I emailed them 4 times and they only replied twice saying I will 'receive it in 3-5 days' worst company I've ordered from, I would not recommend it.

Ordered a coat from there. It came and it was the worst quality material I have ever seen or felt. Told I could not return it but could be given a refund and once they got the jacket back they'd send out the refund. Sent the jacket back first class just the way they sent it to me and apparently they never received it so I have lost £75 and they won't be sending anything else. I've had no more emails from them. There is no telephone contact number whatsoever. Such a shady company. NEVER BUY FROM THEM.

I ordered a trench coat on the 27th of February and the item has still not been shipped. I have asked for a refund but have not had any reply from them. This doesn't seem like a legit website/company

I placed an order in the ENDING of Jan 2015, 2 weeks had passed and not tracking information available. Sent an email and they replied with "postal courier delays" this is still going on. We are in the end of FEB 2015 and I have yet to receive my order. I just received an email form FabFem with an email saying that my order has been shipped yet, there is no tracking info. I have purchased from sites that are overseas and customer service is not like this. DO NOT, DO NOT WASTE YOUR TIME WITH THIS SITE.

I ordered a coat and a bathing suit from this company. First of all they add tax after you place item in the basket. The coat eventually came about 3 weeks later. The quality is really not worth the £55 I paid for it to be honest. I am still waiting for the bathing suit since placing the order on the 16th of January 2015! Communication is sparse and had to send 2 emails before they responded. The link to track the bathing does not work. I have seen on their Instagram where a lot of people are asking either where their item is or when would their email be responded to. They have also been deleting customer comments on their Instagram to try and hide customers frustration!