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1.8

Poor

TrustScore 2 out of 5

21 reviews

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1.8

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(21)

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Rated 1 out of 5 stars

Unacceptable service

Same experience as others re: Fabmile - no goods received since ordering in October (it's now March) despite numerous chaser emails from me and numerous emails from 'Julie Wilson' in Customer Service promising imminent delivery. This must be a scam site - they take for money from you for goods and don't deliver. If you would like to prove me wrong Fabmile, then either send me my order or refund my money - you have had more than enough time to do either by now. Other internet users, avoid at all costs.

UPDATE: Finally received item on 19th March 2019 having ordered on 3rd November 2018 - four and a half months' wait for a jumper. So turns out not a scam or fraud, just really slow inefficient service with no communication or proper answer to numerous emails. Will not use again.

March 11, 2019
Unprompted review
Rated 1 out of 5 stars

Fabmile is the worst company in the history of online shopping!

Placed an order for 2 polo shirts in October, 1 arrived in November, however, the 2nd one has never been delivered despite numerous emails to...and I use the term very very loosely...customer service! Delivery was then promised between Xmas & New Year, no surprise, no show. Chased about a dozen times with no response and eventually got a reply today saying goods would definitely arrive within a further 6 days.
I have requested an immediate refund on several occasions, once in capital letters, however, they ignore this & keep promising delivery. If Julie Wilson, (if that's her real name) reads this, I want to make my intentions perfectly clear...I WANT MY MONEY BACK NOW.
I have opened a case with Paypal in order to have my money returned.

UPDATE: Paypal has found in my favour & returned my money. They managed to do in a week what Fabmile couldn't do in 4 months. Thank you Paypal.

Website is now showing as: 'Site is down for maintenance. We will be back soon'...I sincerely hope they wont!

February 11, 2019
Unprompted review
Rated 1 out of 5 stars

Impossible to get rid of newsletters from Fabmile

For some reason Fabmile have started sending me newsletters. I found out very fast, that their unsubscribe-button was fake. Then I called them, woke up some confused lady who didn't know which company she was respresenting in the phone. Guess it was a callcenter. Still nothing happened. An answer to several mails to their support promised to unsubscribe me within 48 hours. Still receiving mails 1-2 times per day after more than 10 days. My Junk-mail function don't catch their mails, so I guess they change ID all the time.
With this lack of seriousness my only recommendation is: NEVER BUY ANYTHING FROM FABMILE.

January 21, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Placed order on 11th November, delivery promised within 14 days, no show. Chased about a dozen times with no response and eventually got a reply saying goods would definitely arrive within a further 10 days. Guess what? Nothing!

Requested immediate refund but have received no reply.

Nobody answers the phone and emails are ignored, complete shambles.

Avoid like the plague!

December 19, 2018
Unprompted review
Show reviews in all languages. (21 reviews)

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