Faccelove 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The IronEye Mascara is really good! The Changing Foundation stick has a good texture, but it makes the skin appear lighter, nearly white and that doesn‘t look good. The ordering process works perfe... See more

Company replied

Rated 5 out of 5 stars

Everything from ordering to receiving the goods was very easy, delivery time though was rather long. Product in itself is very good even on my 75 years young skin, covered well, did not sink into the... See more

Rated 4 out of 5 stars

The application is simple and clean, no spare color clatching. I just started with the mascara, so don‘t know yet how long it‘ll last. What I am missing is the color declaration since both ‚sticks‘ (i... See more

Company replied

Rated 5 out of 5 stars

Well packaged in a beautiful light pink stuffed envelope. It´s a joy to open up the mascara and use the slim, welldone metal brush and you reach all of your eyelashes easily. When you have read about... See more

Company replied


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The glow is back

The company is reliable, efficient and client driven. The product I ordered is exactly what it was promised to be, I am happy with my choice.

April 16, 2026
Unprompted review
Rated 3 out of 5 stars

Delivery delay

The product is good but the delivery time was way too long - maybe because of the customs formalities.

April 10, 2026
Unprompted review
Faccelove logo

Reply from Faccelove

Hallo Claudia,

Vielen Dank für Ihr Feedback! Es freut mich zu hören, dass Ihnen das Produkt gefällt. Es tut mir leid, dass die Lieferung länger als erwartet gedauert hat, möglicherweise aufgrund von Zollabwicklungen. Wir schätzen Ihre Geduld und Ihr Verständnis sehr!

Rated 3 out of 5 stars

The IronEye Mascara is really good!

The IronEye Mascara is really good!
The Changing Foundation stick has a good texture, but it makes the skin appear lighter, nearly white and that doesn‘t look good.
The ordering process works perfectly!

April 13, 2026
Unprompted review
Faccelove logo

Reply from Faccelove

Hallo Bibiana,

Vielen Dank für Ihr Feedback! Es freut mich zu hören, dass Ihnen die IronEye Mascara sehr gut gefällt und der Bestellvorgang einwandfrei funktioniert hat. Es tut mir leid zu hören, dass der Foundation-Stick in Bezug auf den Farbton nicht Ihren Erwartungen entspricht. Wir schätzen es sehr, dass Sie Ihre Erfahrung mit uns teilen, und Ihr Feedback hilft uns, uns weiter zu verbessern!

Rated 4 out of 5 stars

The products come from Hongkong.

The product is good and I had a nice E Mail conversation when I had a question.

April 12, 2026
Unprompted review
Faccelove logo

Reply from Faccelove

Hallo,

Vielen Dank für Ihr Feedback! Es freut mich zu hören, dass Ihnen das Produkt gefällt und Sie einen angenehmen E-Mail-Austausch hatten, als Sie eine Frage hatten. Wir schätzen es sehr, dass Sie Ihre Erfahrung mit uns teilen!

Rated 5 out of 5 stars

Best mascara

Finally found the best mascara for my Asian eyelashes . They are short and straight and this mascara is amazing !!!
Can really recommend it .

April 10, 2026
Unprompted review
Rated 3 out of 5 stars

The Make-up stick is not covering…

The Make-up stick is not covering Nougat. I gave the second one to my daughter and sehe says the same.

April 6, 2026
Unprompted review
Faccelove logo

Reply from Faccelove

Hallo,

Vielen Dank für Ihr Feedback! Es tut mir leid zu hören, dass der Make-up-Stick nicht die gewünschte Deckkraft bietet und dass Ihre Tochter die gleiche Erfahrung gemacht hat. Wir schätzen es sehr, dass Sie dies mit uns teilen, und werden Ihr Feedback berücksichtigen, um unsere Produkte zu verbessern.

Rated 5 out of 5 stars

This is the best mascara I ever had and…

This is the best mascara I ever had and it‘s true, the lashes are recovering. Great!

March 25, 2026
Unprompted review
Faccelove logo

Reply from Faccelove

Hallo Hermsdorf,

Vielen Dank für Ihr wunderbares Feedback! Es freut mich sehr zu hören, dass dies die beste Mascara ist, die Sie je hatten, und dass sich Ihre Wimpern erholen. Wir schätzen Ihre Unterstützung wirklich sehr!

Rated 5 out of 5 stars

Great

Easy to remove. Stays all day long

April 2, 2026
Unprompted review
Faccelove logo

Reply from Faccelove

Hallo,

Vielen Dank für Ihr Feedback! Es freut mich zu hören, dass sich die Mascara leicht entfernen lässt und den ganzen Tag hält. Wir schätzen es sehr, dass Sie Ihre Erfahrung mit uns teilen!

Rated 1 out of 5 stars

Disappointing experience

The Mascara comes delivering the color out of a kind of steelstick, distributing the color not thick at all and not being comfortable using the stick. I'm disappointed.

March 29, 2026
Unprompted review
Faccelove logo

Reply from Faccelove

Hallo Bettina,

Es tut uns sehr leid zu hören, dass du diese Erfahrung gemacht hast, und wir verstehen deine Enttäuschung vollkommen. Das entspricht definitiv nicht der Qualität, die wir bieten möchten, und wir schätzen es sehr, dass du dir die Zeit genommen hast, uns dein Feedback mitzuteilen.

Wir möchten uns deinen Fall gerne genauer ansehen. Könntest du uns bitte eine E-Mail an info@faccelove.de mit deinen Bestelldaten senden? Unser Team wird alles sorgfältig prüfen und gemeinsam mit dir eine faire und passende Lösung finden.

Wir sind hier, um dir zu helfen, und würden uns sehr über die Möglichkeit freuen, deine Erfahrung zu verbessern.

Rated 5 out of 5 stars

Everything from ordering to receiving…

Everything from ordering to receiving the goods was very easy, delivery time though was rather long. Product in itself is very good even on my 75 years young skin, covered well, did not sink into the wrinkles and made the skin look very natural. The down side of this product for me is that although the foundation matches your natural skin colour perfectly, my completion is extremely pale and I feel that I need a powder to give me some glow.

March 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look