Face26 - Image Optimization Reviews 317

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

They started off OK with the AI features. Sometimes it's a hit or miss, not a big deal.The biggest problem is once they take your money they Ghost you. They don't renew lifetime credits , and their su... See more

Rated 3 out of 5 stars

The Enhancer works pretty good, but the colorization is horrible. I am waiting to see if I get a response from their Support email about credits that disappeared on my account, and credits that were... See more

Rated 1 out of 5 stars

This just didn't do a very good job. The colorization function came out odd--it was a group shot of eight different people, mostly middle-aged women. Most came out dressed in blue. Not realistic. I tr... See more

Rated 5 out of 5 stars

We recently gathered at Elmhurst University to honor our Coach and the Championship teams he coached more than 40 years ago. The school won it's only two championships during that era. No clean photo... See more

Company details

  1. Photo Lab

Written by the company

Enhance the photo quality with Face26`s online Photo Enhancer. Sharpen, unblur, denoise, colorize your photos in only 1-Click.


Contact info

3.3

Average

TrustScore 3.5 out of 5

317 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware: Free trial charges

Beware that they will keep trying to charge for the full subscription even after you cancel your free trial and delete your account. I utilized their free trial feature and canceled the trial a day before it was supposed to end and closed my account. This company has repeatedly tried to charge my credit card $59 over and over again for the last couple weeks. I've frozen my card and alerted my credit company. My emails to support have bounced back as well.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

I signed up for Face26 expecting to receive AI-generated images, but after days of waiting, my model remained stuck in "training" with no results. I tried again, yet the same issue occurred. Their support responded once, asking for my email and promising to check, but after that—nothing. No updates, no replies to my follow-ups, and no service delivered.

If you're considering using this platform, be aware that you might pay for something and receive absolutely nothing in return. I had to request a refund due to their lack of service and communication.

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

Nothing

Took an old focus but faded pic. It did nothing except distort colors badly. Almost no difference between before and after depth etc

February 7, 2025
Unprompted review
Rated 2 out of 5 stars

Reality did not meet expectations.

The enhancement of the image I uploaded as a trial was not enhanced in a way that made the photo realistic. It fell short of the images shown in the advertisement. I was disappointed in how the app was shown to have worked, versus the actual result.

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

I can't login to my account and I have…

I can't login to my account and I have credits on the account. So when I try to use the application, it says you have 40 seconds to verify your email address. The problem is that I have spam filters on my email server so I never get emails in 40 seconds. It's more like 90 seconds so I can't use the program anymore and there is no way to talk to anyone or contact them.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

A lady I know sent me a small photo of…

A lady I know sent me a small photo of her mother but had some damage and unable to make out her face.
She said her mother passed away when she was 9 months old. For most of her seventy years, she always wanted to know what she looked like. It was amazing reproduction with what I call a 95% accuracy.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

None of the colorizing filters are…

None of the colorizing filters are working. It is too late for me to get a refund, however. If I could, I would. (Error message "Something went Wrong" comes up.) I have rebooted, used Chrome, Edge and Firefox. Same problem.

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

Not Very Good

This just didn't do a very good job. The colorization function came out odd--it was a group shot of eight different people, mostly middle-aged women. Most came out dressed in blue. Not realistic. I tried the enhancement function and the effect was barely noticeable. I get much better results from other programs, some of which aren't even AI.

September 26, 2024
Unprompted review
Rated 4 out of 5 stars

The solution I have been looking for!

This worked great on the one photo I was able to try for free. The photo started out fuzzy and blurry and after Fac26 processing it looked like I had taken it with a modern mega-pixel camera.

September 11, 2024
Unprompted review
Rated 3 out of 5 stars

The tool works well but has limitations

The tool works well generally, but has limitations depending on what images you throw at it... faces sometimes get altered in ways that change the persons looks [like why straighten someone's teeth or change the distance between their eyes?] and eyes generally seem to be an issue if not straight on [example, one eye looking in the wrong direction or pupils not being circular]... glasses are sometimes not formed correctly from one eye to the other... and if a face is behind glass or a screen, forget it... so useful in limited ways, but not fully for all imagery. Also would be nice if JPG was not the only export format... something with less compression so you can do further enhancement with other tools.... so can be used as part of a process of editing/restoring your images using what works well for select images... I have found it useful for working with old negatives from the film era, digitizing the negatives and working to restore or pull out more detail that is generally in a negative that normal print to paper lost.

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

I uploaded a photo to remove the watermark

I uploaded a photo to remove the watermark- The watermark was detected, and I ran the program. Unfortunately, there wasn't any difference between the photos- Possibly it was run wrong but I did get a message saying it was and it took a few mins- Dam sorry it didn't work the ads makes it look like it is a dream program

August 14, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look