Excellent service First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage. An excellent company. Would definitely use them again.... See more
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Review summary
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Excellent customer service. Evri delivered to the wrong address however Facegift replaced as soon as I contacted them. Lovely quaality mugs for my grandsons with pictures of their puppy onthem
My son loved his cup, thank you. Customer service was excellent, the first cup arrived broken but I was sent out a replacement for it immediately. I would 100% recommend this company 😊
Great product. The mug arrived with a broken handle and a replacement one was sent out promptly which I have now received intact! The complaint was dealt with very quickly with excellent customer serv... See more
Company details
Written by the company
Welcome to Face Gift, a proudly UK-based company, based in the heart of Huddersfield. Recognised for its authentic and unique products, Face Gift is the ideal platform for those seeking personalised gifts that bear meaningful value and create lasting impressions. Established on the grounds of love for individuality and uniqueness, Face Gift has built its brand in offering wonderfully personalised items. Each of our unique gift options is enhanced by photo personalisation—a thoughtful touch that brings joy and nostalgic memories, instantly making the gift more personal and memorable. Our diverse range of items includes mugs, cushions, prints, keyrings, and so much more. The hidden charm of our gifts is that they are designed and produced entirely in the UK, from the first design sketch to the final product, ensuring that you are buying homegrown and quality-ensured products. At Face Gift, our commitment is not only to provide unique gifts but also to deliver an unparalleled shopping experience. That starts with a user-friendly online interface, secure payment methods, and ends with fast, safe, and efficient delivery services. Our corporate mission surpasses mere transactions. We aim to be a part of your special moments, to help you encapsulate beautiful memories within our products, and to bring smiles when your loved ones open the gifts customised by you — and for you — at Face Gift. Face Gift prides itself on ensuring customer satisfaction and is always here to aid you in finding the perfect personalised gift. We invite you to experience Face Gift and to discover the joy of personalised gift giving! Be assured, when you choose Face Gift, you are choosing a deluxe service with high-quality products designed to delight every time. Thank you for your interest in Face Gift - where your photos mould into memories, and the gifts you choose become keepsakes treasured forever!
Contact info
1-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- trustpilot@facegift.co.uk
- facegift.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Exactly what I wanted/expected
Exactly what I wanted/expected, received quickly snd safely
August 27, 2025
Charming gift
Bought this for my daughters 🎂 she loved it,you could tell straight away the dog picture who it was .very well made delivery was quick would use again
August 14, 2025
Mugs with pets photo.
Very prompt service and safe delivery. Love the pictures of the dogs on the mugs, presents for my two Daughters. They will be over the moon with them soon. Thank you
August 15, 2025
Mug was as promised and delivered when…
Mug was as promised and delivered when promised, there was a downside however! I found out that i could of got a similar product for half the price in a local shop.
August 13, 2025
Excellent customer service
Excellent customer service. Evri delivered to the wrong address however Facegift replaced as soon as I contacted them.
Lovely quaality mugs for my grandsons with pictures of their puppy onthem
August 1, 2025
Quality of mug was fine just wished the…
Quality of mug was fine just wished the photo had been bigger on the mug very small .
July 30, 2025
You created my order and delivered…
You created my order and delivered within 3 days of my order - fantastic service
July 24, 2025
Quick delivery and quality product
July 24, 2025
Very happy with item
Very happy with item, delivery was very quick will make a lovely Christmas present.thank you.
July 25, 2025
I bought a mug and some socks
I bought a mug and some socks , the image on the mug isn’t particularly clear the image on the socks is better but the quality Isn’t very good
I appreciate that much os the cost is in production but I think quality could be better
July 26, 2025
Excellent product and service.
I was not happy with the first mug I received, the picture was too dark. Emailed them and they lightened it and sent me another one. Very happy with the product and the service.
July 26, 2025
Great company to buy from
There was a problem with my order. I contacted Facegift who very promptly sorted the issue out and provided a replacement. I would recommend them to my family and friends
July 24, 2025
2 mugs first time buyers
Website good and easy to send your print too . We got 2 mugs printed great finish. Got them delivered safe and sound would use the this company again.
July 4, 2025
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