All my emails are being ignored. Made an order at 19:04 yesterday before reading reviews on here. I then emailed them at 19:06 yesterday requesting cancellation of my order. I then sent another email... See more
Company replied
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See what reviewers are saying
The order was made quickly with no issues, and i was able to get the product within 5 days of ordering. The product wasnt damaged or missing, and it was in a great condition. Now on the other side thi... See more
Fake products! My mum bought my sister an Anastasia Highlighter Palette for Christmas. Absolutely nowhere near the real deal. The colours aren’t even close the what they should be, pigment and texture... See more
Found something I couldnt find anywhere else, was shipped super fast and came in cute little packaging! Definitely would order from again
3.1
Average
32 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Facemethodbeauty
Please be aware that we do not sell counterfeit products under any circumstances. If you wish to reach out to us about your order, we have multiple contact options on our ‘contact us’ page on our website.
We look forward to hearing from you regarding this order.
Kind Regards
Customer Care
Amazing customer service
Amazing customer service! Sophie went above and beyond to help with my order.
February 22, 2026
Easy to use website
Easy to use website. Competitively priced item. Quick despatch and delivery
February 20, 2026
Avoid
Dior lip oil was not genuine. Contacted them and they said their supplier had changed and refunded me.
December 23, 2025
Reply from Facemethodbeauty
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding the Dior Lip Oil. When this was brought to our attention, we immediately investigated the matter, identified that the product came from a supplier we no longer work with, and issued a full refund straight away.
Customer trust is extremely important to us, and we take product authenticity very seriously. Following this incident, we reviewed our supply chain and made changes to ensure our standards continue to be met.
We appreciate you contacting us directly so we could resolve this promptly, and we wish you all the best.
ordered an eye cream that was only…
ordered an eye cream that was only dispatched three weeks later, and that was only after I chased the seller multiple times. After delivery, I researched the product and found many comments suggesting the item is fake.
I can confirm this is not the genuine product. After using it, my eyes had an allergic reaction — something which definitely wouldn’t happen with the real brand.
Do yourself a favour: BUY FROM A REPUTABLE BRAND.
December 31, 2025
Unprompted review
Reply from Facemethodbeauty
Thank you for your feedback. After checking our records, we have no record of an eye cream order from any customer since October last year, and we also have no record of any delivery delays or follow-ups like the ones described.
It’s possible there may be a mix-up with another company. We would like to resolve this and assist you if there’s been an error. Could you please provide your order details so we can investigate further and reach out directly?
You can contact us via our Customer Care Team here: https://facemethodbeauty.com/pages/contact-us
.
We take all concerns seriously and want to ensure the correct issue is addressed.
Delivery was good however l am…
Delivery was good however l am concerned about the product. Rhodes glazing milk. I have bought this before from Sephora but this product consistency is different and so is the smell. When l used it my face started to feel like it was burning and had to wash my face with water immediately. I do not think this this is a genuine product.
January 9, 2026
Unprompted review
Easy to order
Easy to order . quick delivery . I purchased this for my granddaughter .who is delighted with your product .
December 22, 2025
All my emails are being ignored
All my emails are being ignored. Made an order at 19:04 yesterday before reading reviews on here. I then emailed them at 19:06 yesterday requesting cancellation of my order. I then sent another email to ensure my email would be received. This morning I received confirmation that package has now been dispatched. I then sent another email to re-iterate that I do not wish to receive this parcel. I have not received any response to these emails.
December 18, 2025
Unprompted review
Reply from Facemethodbeauty
Hi Jack, I’m sorry we have not responded to your emails. We have tried to respond to everyone given the current volumes we are getting. We have looked in our inbox and cannot see any emails from you, so wondering if there was a mistake in the email address you sent it to?
I just managed to salvage your order before collection. I have honoured your cancellation and refunded your order forthwith.
As per our terms and conditions, we always try to honour cancellations in time but as you can appreciate, it is a week before Christmas so it is rather challenging to guarantee the execution of a cancellation in time.
Perhaps you could reconsider leaving a 1 star review over this issue.
Unfortunately I’m pretty sure the…
Unfortunately I’m pretty sure the product I bought was not genuine.
I purchased a Dior lip maximizer which is a product I have bought religiously for years. When compared side by side to a John Lewis bought product, the colour and product quality is very different.
I would advise to proceed with caution if you’re trying to buy something you already use.
December 7, 2025
Unprompted review
Reply from Facemethodbeauty
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the Dior Lip Maximizer. As discussed, we issued a full refund without requiring the item to be returned, as part of our commitment to customer satisfaction.
We also confirmed that we would look into this matter internally. At this time, we haven’t received similar feedback from other customers, but we take all concerns seriously and will continue to review this with our suppliers.
Thank you again for bringing this to our attention
I ordered dior lip plumper but dis not…
I ordered dior lip plumper but dis not receive it. Either the courier company miss placed it or what so ever but i did not receive my order and my money is wasted.
September 29, 2025
Please just save your money and don't get scammed…
Ordered a rhode lip tint 10ml and was sent a fake version. Only buy from here if you feel like you want to be sent a fake version of what you buy 🤷♂️
February 14, 2025
Unprompted review
Reply from Facemethodbeauty
We want to be clear: we do not sell fake or counterfeit products. All items are sourced from trusted suppliers and are 100% authentic. Your order was placed back in January, and raising this many months later makes proper investigation impossible. We take genuine concerns seriously, but this claim is unfounded.
Overall great experience!
The order was made quickly with no issues, and i was able to get the product within 5 days of ordering. The product wasnt damaged or missing, and it was in a great condition. Now on the other side this was my fault but i expected the product to be bigger, wich to my surprise wasnt, but that has nothing to do with the rest. Great experience!
September 3, 2025
Reply from Facemethodbeauty
We do not deal in counterfeit stock under any circumstances.
If I could give zero stars I would
If I could give zero stars I would. Fake products sent, and it's not like they retail the product much cheaper than the original. Disputed this through my bank, as they're clearly ignoring all correspondence.
September 2, 2025
Unprompted review
Reply from Facemethodbeauty
We’re very sorry to read your review and would like to clarify a few important points for you and for others reading.
All of our products are 100% genuine, albeit in a poor state upon delivery due to damage during storage and transit in your case. We do not deal in counterfeit stock under any circumstances.
On 7th September, the same day you submitted your return request, we processed a refund of £26.00. A confirmation email was sent on 8th September, and the funds were returned to your payment card.
The only amount not refunded was the £3.95 shipping fee, which is clearly stated as non-refundable in our refund policy when no product is returned
.
We have also attempted to contact you directly by email and SMS to resolve this fairly.
We always act promptly and in good faith when dealing with customer concerns. We’d be grateful if you could reach out to us directly at info@facemethodbeauty.com
or on +44 20 8004 7160 so we can clear up any misunderstanding.
Great service from FaceMethodbeauty
Great service from FaceMethodbeauty. I had a package delivered that was damaged in transit and they sorted everything out for me. Great to know there are efficient and helpful people in the team.
August 12, 2025
Great service from start to finish and…
Great service from start to finish and at a competitive price
July 2, 2025
Fast delivery and packaged well
Fast delivery and packaged well. The website has many products cheaper than elsewhere.
May 19, 2025
Reply from Facemethodbeauty
Hello Laura
I’m sorry to hear you are having trouble with your item. We responded to your email yesterday morning, Bank Holiday Monday, and again this morning.
Please check your inbox for advice on what to do next. We look forward to your response by email.
Best Regards
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