The entrees are excellent. Can't beat them. However, the vegetable servings are very much NOT like your photos. In the meal we had yesterday there was a total of 5 green beans. The order that had... See more
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The delivery times are all over the place. Some weeks they get here early morning and the food is still cold. But this most recent delivery hasn't been arrived yet and I'm afraid I'll be asleep before... See more
Company replied
I like the variety and food the majority of the time. I dislike automatically being sent weekly meals that i didn't pick. You know what I consistently order and i consider my favorites but you send so... See more
Company replied
Company details
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Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
3.5
Average
93K reviews
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Browsing their Website
I went to the Factor website to merely look at the meal options. I put things in my cart, but had not decided whether to purchase them or not. Only to find out Factor put the order through without me even ordering. I had not given credit card info because I had not completed my order, yet Factor mailed me the items that were in my cart. That felt way too aggressive for me, and I’ll probably look for another company for meals.
April 7, 2026
Reply from Factor_
Hi Andrea,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our website, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Thank you for being the best part of Factor!
Warm regards,
The Factor Team
The meals are interesting and arrive…
The meals are interesting and arrive promptly, but this was a "trial run" to see if we liked the convenience. Some meals were quite tasty, but all meat, except meatballs, were tough. We are evaluating the value to cost right now.
April 1, 2026
Reply from Factor_
Hi James,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear that your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements.
Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
I love Factor's meals and the variety…
I love Factor's meals and the variety of tasty options!
May 1, 2025
Reply from Factor_
Hi Vanessa,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the variety of meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
The company ignored my order and sent…
The company ignored my order and sent something else. I called to report the problem and got no relief and tried chat, also with no help. I cancelled my account with Factor and have directed Discover to deny any further request for payments. You should have apologized for your mistake, not charged for tne wrong order and continued
April 14, 2026
Reply from Factor_
Hi Barbara,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your orders, we understand we didn’t meet your expectations, and we would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Upon reviewing your account good that you are able to get the refunds for those meals. Once again, my sincere apology on behalf of Factor. Thank you for being the best part of Factor.
Warm regards,
The Factor Team
Salads
I am very happy with the meals and service. The only problem I have had is with the salads. They are arriving partially open. The containers are not closing adequately. The lettuce is often wilted, especially the spinach. Except for the lettuce problem, the salads are very good. I like the variety.
April 15, 2026
Reply from Factor_
Hi Jami,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Warm regards,
The Factor Team
A box arrived broke
A box arrived broke. I was going to call but need you customer service number otherwise all good
April 9, 2026
Reply from Factor_
Hi Barbara,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the box arriving broken, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
Good thing, upon checking your account, you are able to contact customer service right away. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Reply from Factor_
Hi Lutfullah,
Thank you for taking the time to share your rating with the community and us. If you have clarifications and concerns regarding your account, please don't hesitate to contact our customer service.
We truly appreciate your feedback and support.
Warm regards,
The Factor Team
Charged for Items Never Delivered
I only received the breakfast epanadas from my large order. I contacted customer support and was connected to an AI chat that did not fix the problem. I want my food, or at least a refund for this terrible experience.
March 26, 2026
Reply from Factor_
Hi Fallon,
We regret to hear about the missing items and the trouble with our support chat. Please know, this is not the experience we want for you and we are here to work with quality and packing departments! We hope the following order arrives with everything so you can enjoy every meal!
We will forward this feedback to our teams and partners, but we would like to hear more. A member of our team will be reaching out via email to discuss your experience.
Warm regards,
The Factor Team
I received meals I did not order
I received meals I did not order. I called your customer service and the associate was not helpful.
I'm going to cancel my subscription today.
April 2, 2026
Reply from Factor_
Hi Kim,
We regret to learn about the unrequested meals and the unhelpful customer service experience. We are a self-managing subscription meal delivery service. You can make changes to your account and orders by Wednesday at 11:59 pm CT, one week prior to the delivery day. You always have up until this time to pick meals, skip your order or update the address on file. We also advise customers to add a reminder to their personal calendar.
We are so sorry for any confusion and would be happy to turn your experience around! A member of our team will be reaching out via email to discuss your experience.
Warm regards,
The Factor Team
the selections is not what I thought it…
the selections is not what I thought it would be. The ingredients are not agreeing with my digestion.I can not continue with your service. It is not my type of seasoning on the foods. Thank you Please cancel future orders and recommendations. Sybil A Hotard
March 26, 2026
Reply from Factor_
Hi Sybil,
We're sorry the selections and ingredients didn't meet your expectations and caused discomfort. While we don’t currently offer a plan or preference that caters to any specific allergy, you are still able to view all of our meals on the menu and view the full nutritional and ingredient information for each!
If you decide to swap out meals that were auto-populated into your order, please be sure to click on the photo of the meal to determine if it fits within your dietary restrictions. A list of any common allergens are clearly shown once you click on the photo of the meal! You can also view a full list of ingredients to make the most informed decision for yourself.
A member of our team will be reaching out via email to discuss your experience.
Warm regards,
The Factor Team
Food and portions size is great
Food and portions size is great. We love the variety.
February 26, 2026
Reply from Factor_
Hi Tammy,
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
The order sent last Sunday was not what…
The order sent last Sunday was not what I ordered. You sent me 4 chicken dishes, one turkey and one beef. I never order so much poultry and always order at least one fish. Additionally the quality of the offerings was somewhat disappointing; on one meal the chicken was tough and the vegetables very poor.
The reason I left Tempo was because they started to send me meals I had not ordered and if it happens again with you I will consider moving either back to Tempo or to Unity.
Your comments please.
Michael Trace.
January 29, 2026
Reply from Factor_
Hi Michel,
We are sorry the order you received was not what you expected, and the quality was lacking. Please know, this is not the experience we want for you and we are here to work with quality and packing departments! We hope the following order arrives with everything so you can enjoy every meal!
We will forward this feedback to our teams and partners, but we would like to hear more. A member of our team will be reaching out via email to discuss your experience.
Warm regards,
The Factor Team
The good, the bad, and the ugly
Thew meals are very good and satisfying. There is a large selection to chose from. there a couple of things wrong. First the last 4 boxed I have received are either turned upside down or on it side, when the box clearly states This Side Up. If you do not do something about it I will be contacting FedEx since that is who delivers. I have had enough. Second of all I do not think it is right for someone to have to sign up for your product to get the free box given. They may not like it and now you have roped them into having to cancel. As much as we are paying you for this service it seems you could let people try it before having to commit.
April 13, 2026
Reply from Factor_
Hi Katharine,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear that your box has been turned upside down and that your experience didn’t meet expectations.
We will forward this feedback to our teams and partners to help guide future improvements.
Thank you for being such an important part of the Factor community!
Warm regards,
The Factor Team
Reply from Factor_
Hi there,
Thank you for taking the time to share your rating with the community and us. We truly appreciate your feedback and support.
Warm regards,
The Factor Team
I love the food and the ease of the…
I love the food and the ease of the process. However, I am having a hard time figuring out what to do with all the packaging material. It really is not recyclable. I don’t mind the boxes, but the thermal lining and the freeze packs should be reused. Isn’t there any way they can be returned? I would be willing to drop them off monthly at a local site or pay a bit extra to return.
March 26, 2026
Reply from Factor_
Hi Deborah,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
I love the idea of tastefully prepared…
I love the idea of tastefully prepared meals coming once a week. So far, so good. I haven't picked out my own meals yet because I am relishing in the surprises I receive each week. When I decide to expand my own choices I will do so for likely four weeks at a
time.
Thanks, Factor
March 26, 2026
Reply from Factor_
Hi Amanda,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
better than cooking myself
although I love to cook, having delicious meals delivered as heat and serve is quicker and easier than cooking myself. consider the time and energy to shop for all the ingredients, follow time consuming recipes, standing at the stove to cook it. these meals cover a wide range of the world.
February 11, 2026
Reply from Factor_
Hi Esther,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Love the taste ❤️❤️ it fill me up and is…
Love the taste ❤️❤️ it fill me up and is very good quality food 😋
December 25, 2025
Reply from Factor_
Hi Jennifer,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the quality of the meals.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
The seal on the shrimp meal container…
The seal on the shrimp meal container was open and orange sauce was on three other meals. Strange, as normally the seal is hard to remove! I took pics of it and inside shipping carton.
March 26, 2026
Reply from Factor_
Hi Linda,
Thank you for your review! We're sorry to hear that the seal was open on your shrimp meal container and that orange sauce was on other meals. It is feedback like yours that helps us grow and improve! We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of Factor!
Warm regards,
The Factor Team
I cancelled my orders with Factor after…
I cancelled my orders with Factor after receiving the very first boxed, yet Factor continued to send more boxes and charging my bank account week after week! I sent multiple request to cancel the service but to know avail. I am very disappointed with Factor and don’t recommend them to anyone!
February 13, 2026
Reply from Factor_
Hi Deborah,
Thank you for the feedback! We are sorry to learn of the less-than-perfect experience you had! We would love a chance to turn it around! Our service is intended to be one of convenience and to be easily self-managed! A member of our team will be reaching out via email to discuss your experience.
Warm regards,
The Factor Team
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