Factor Meals Canada Reviews 4,007

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,313 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the food, describing it as delicious, fresh, and well-portioned, making it easy to stay on track with nutrition goals. Many appreciate the convenience and variety of meal options, which save time on meal prep and offer flexibility for different dietary needs. The delivery service is often highlighted as reliable and on time, with meals arriving well-packaged. However, some people mentioned inconsistencies with delivery, including packages left outside or delays due to packaging errors, and issues with the default automatic ordering system. A few other people also felt that the pricing was too high without discounts, and some found certain meals bland or with reduced portion sizes and variety over time.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers consistently praising the delicious taste,... See more

Quality

Customers consistently note positive experiences with quality, highlighting delicious, fresh, and healthy... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers expressing satisfaction with... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the service expensive, especially for... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering and the quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ease of having meal prep taken care of so that during a days work cycle, I don't have to worry about what's for lunch or dinner makes it worth while. Calorie reduced meal plans help me stay on... See more

Company replied

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied

Rated 4 out of 5 stars

I really love the convenience of factor and the meals are generally great. I'd like more protein lower calorie options though, but no complaints. There is some inconsistency in portion size, but I can... See more

Company replied

Rated 4 out of 5 stars

The consistent quality, good portion size, and good variety and flexibility are among the top reasons I like factor. I order them for my parents who are seniors and the meals are a great way to help... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I really like Factor

I really really like Factor. Home cooked, healthy meals to heat up is perfect for my family’s busy life. Most options are great. Slightly repetitive. A little expensive.

June 6, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 5 out of 5 stars

The food is so amazing and healthy

The food is so amazing and healthy. The portions are impressive. So convenient when busy and not having much time to cook. I can finally have time for me and eat healthy at same time. My son doesn't cook much and was eating restaurant much while working. Not anymore! Thanks to Factor. I really recommend to anyone.

June 2, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 4 out of 5 stars

-The meat selections are very good

-The meat selections are very good
-I would like to see more of a variety for the vegetables. Too many green beans and broccoli…

June 6, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 5 out of 5 stars

My son uses Factor and told me about…

My son uses Factor and told me about you, he let me try a couple of your meals and they were fantastic; just what I need. Now do not have to worry about what to make after a long day and I do not pick up take out food on the way home. I have already referred two friends to try.

June 3, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

Food is delicious

Food is delicious, filling, large portions, the chicken is real white meat, not processed. Good selection , easy website to order from, website has options for changing delivery weeks, number of meals is flexible.

June 1, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 5 out of 5 stars

Factor is life changing! I'll be a life-time customer

As a person who does not cook but appreciates good healthy meals that are fresh, has balanced macros (I need proteins & fibre with every meal), and variety, Factor was a game changer for me.

Prior to Factor, I would rotate between 3-4 take-out spots for dinner daily, but I'd eventually get sick of them too while spending about $20 per meal. Factor makes all my requirements super easy while saving me lots of money!

Every single day of the week I'm getting something different, picked based on my own tastes as well as calorie/macro requirements. I'm eating steak one day, shrimp/bacon mac & cheese the next, and then a pesto chicken pasta the next. There is NO way I'm making 6 different meals a day on my own, just the thought of purchasing all of those ingredients and prepping sounds like a nightmare. With Factor, I feel like I have a personal chef at home.

Additionally, the entire platform is super easy. I pick my meals on Weds, and get the delivery straight to my door every Saturday, and am informed about the delivery via email so there's no surprises. Packaging is great as well. The Ice-packs stay cold for >24hours, and is entirely sustainable and fully recyclable.

As if there weren't enough good things to say, there's more. Factor codes as a restaurant/food-establishment on Amex Cobalt, so my weekly credit card charges on Factor earns 5x the points, helping me reach my next free vacation even faster.

Speaking of vacation, when I need to go away for a week or two, Factor makes it super easy to skip those weeks. I also feel assured that once I'm back from vacation, I'm able to access my beautiful Factor meals again per usual.

I can't recommend Factor enough. If you're anything like me based on all the factors I've discussed (need fiber/protein, busy, don't like to cook, needs variety, has an Amex Cobalt, loves to travel) - what are you waiting for?

June 6, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 3 out of 5 stars

Meals taste great

Meals taste great, are healthy, but for the price the portion sizes are too small. If they were bigger I would be ordering them every week.

June 5, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.

Rated 4 out of 5 stars

Feedback

The consistent quality, good portion size, and good variety and flexibility are among the top reasons I like factor. I order them for my parents who are seniors and the meals are a great way to help them get good quality food when they are busy between appointments.
I gave 4 out of 5 stars because we used to be able to get $80 for $100 gift cards from Costco which greatly help with bills, especially when they rely on pension. These gift cards have not been available for many months, are they coming back?

June 4, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! Unfortunately, we no longer offer Costco gift cards and we apologize for the inconvenience. However, you can purchase gift cards from our website. Please visit this link- https://www.factormeals.ca/gift?

If you have any further questions, please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team will be happy to assist you !

Rated 5 out of 5 stars

The food is absolutely delicious

The food is absolutely delicious. We haven't had anything that we wouldn't order again. The portions are good. Sometimes we are unable finish a meal. I like that I can take time off if I want to cook for myself. I will definitely continue to order.

June 4, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 2 out of 5 stars

Their food quality has gone down hill…

Their food quality has gone down hill and their portions have shrunk from what we were receiving at the beginning of the year. Constant issues with delivery, we are going to try something local

June 4, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 3 out of 5 stars

Meals are ok for something quick

Meals are ok for something quick, nothing has really been WOW yet but I will try some again as they are easy to grab and go when you are in a pinch. Ordering and delivery service are great!

June 4, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

The meals are fantastic and flavourful

The meals are fantastic and flavourful. Live the variety. And easy to call and put on hold if going in holiday. Live the easy app to puck and chose next week's meals. Delivery is always excellent.

June 3, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 1 out of 5 stars

Disappointing

Very disappointed with how the meals are just thrown into the containers. Ie: cheese burger pot wedges and broccoli. Cheese was just tossed in. Potatoes were all over the place. Burger was way overcooked, broccoli was hard and I had to scrape all the cheese up to place on the burger. I had to cook them all separately which contradicts the promise of ease. Our 4th meal. First meal my green beans had a 3 inch stem in them. All over a disappointing experience with the meals.

June 3, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

Food taste good

Food taste good, only problem is it's really only worth it when it's on discount and the foods could use around 10g more protein on average

June 3, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 3 out of 5 stars

make the default 'no order'

When I am able to order myself, the food is great. But sometimes I get orders I didn't want because the default is automatic orders. And unless you remember to go in and deselect (only able to pause 3 weeks), you will get orders you didn't want. If the default was 'no order', it would prevent orders being sent out that are not wanted nor needed. I do greatly appreciate the email reminder but it only allows for one day or so to update. when I was out of country, your app would not let me access it to stop the orders. The default should be NO ORDER. We will order as we want an order. Other than that, it's great. Best food service out there! Always a good portion of protein and tastes great!

June 1, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad you have been enjoying Factor meals! Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST on Wednesdays each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.
That said, your feedback will be shared with our team as we work to improve our service.

Rated 3 out of 5 stars

Too expensive and not sustainable

Too expensive and not sustainable. 6 meals for $100?! Chicken is often dry. Meals are small. Not worth $16 each.

June 3, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door! We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

Food is great like to see more of peas…

Food is great like to see more of peas and carrots and how about haddock

June 3, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

A Wonderful Experience

My experience with Factor Meals has been wonderful. The food is fresh, they have a good variety and a rotating menu with easy online ordering. I feel the ingredients are high quality with balanced macros. The delivery is reliable with tracking so I'm always aware when my order is coming.

June 3, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

Food is good

Food is good. Unfortunately delivery is almost always late so I miss a day (2 meals),

June 1, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 1 out of 5 stars

Customer service needs more training

I was ordering these meals for my mother. She enjoyed the meals but I'm giving one star for customer service. The meals were packed on Monday and it's Wednesday and they are not delivered yet. I reached out to customer service to find out how long there boxes are rated for and I was told they are good for 7 days in the shipping box.... I highly doubt that and questioned this more. I was told I can "touch" the meat to ensure a safe temperature.. I feel front line customer service should know exactly how long the boxes are rated for. They also told me I couldn't speak to anyone above them to get validation on the answers.

June 3, 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look