FactoryDirectBlinds Reviews 4

Reply from FactoryDirectBlinds

Apr 11, 2026

Hi Kenneth,

Thank you for sharing your experience. We sincerely apologize that the color on your first order didn’t meet your expectations, but we are thrilled to hear that Kay was able to step in and turn things around for you.

We are dedicated to building the best customer experience in the industry, and feedback like yours is essential to that mission.
We are glad you are pleased with the final outcome and appreciate you giving us another opportunity to earn your business.

We look forward to making your next order perfect from start to finish.

Best regards,
The Factory Direct Blinds Team

Reply from FactoryDirectBlinds

Apr 11, 2026

Hi Katherine

Thank you for sharing your success story! We are thrilled that we could provide a perfect color and hardware match for your existing setup!

Finding the right fit for older treatments can be a challenge, so we're glad our window shades were able to snap right into place and provide a seamless look for your home. We truly appreciate your business and the time you took to highlight how well the color samples worked for you!

The Factory Direct Blinds Team

Reply from FactoryDirectBlinds

Apr 11, 2026

Hi Russell,

Thank you for the 5-star review! We’re thrilled that our team made your blinds project easy, fun, and affordable.

It’s great to hear the installation was a breeze, and we’re excited to personally help you out once you’re ready to tackle the second floor!

The Factory Direct Blinds Team

Reply from FactoryDirectBlinds

Updated Mar 31, 2026

Hi Lisa,

Thank you for sharing your feedback. We're sorry for any confusion regarding your order, and would like to provide some clarity on the points you’ve raised.

Regarding our shipping location, our factory locations span the US, Mexico, and overseas to ensure we provide the best quality custom window coverings. While we are a US-based company, we don't state that all products ship from Florida, as our production location depends on the specific blind type ordered.

In terms of timing, because your blinds are custom-made to your exact specifications, they do take a bit longer than 'off-the-shelf' products. You placed your order on March 17th, and it is currently scheduled for delivery on April 1st. This is in line with the average production and shipping time we quote on our website.

Regarding your tracking: when items ship from our international facilities, sometimes there is a few-day gap where the status doesn't update while the package is in transit to the local hub. Once it clears, you should see it move very quickly.

We appreciate your repeat business and are confident you’ll love the second blind as much as the first once it arrives. If you have any further questions, please reach out to us directly at support@factorydirectblinds.com and we’d be happy to help.

The FactoryDirectBlinds Team