Factory Of Games Reviews 252

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the games, for being fun, hilarious, and suitable for various ages, often becoming a highlight of family gatherings. Many consumers also highlight the excellent delivery service, noting its speed and efficiency, with items often arriving sooner than expected and well-packaged. The ordering process is consistently described as easy and seamless, and the customer service receives high marks for being responsive, helpful, and effective in resolving issues. However, some customers also noted issues with delivery, including delayed or undelivered items, and a lack of communication from the company regarding these problems. A few people also experienced difficulties with returns or order modifications, reporting unresponsiveness to their emails and feeling ignored.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers are delighted with the game, describing... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed and efficiency... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and praised the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with the user experience. Many customers find the game super fun, clever,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this family version for Christmas games after tea. It’s brilliant! Endlessly amazing that one team can be virtually saying the phrase without knowing it!! - which is what makes it funny for the... See more

Rated 5 out of 5 stars

This game is absolutely hilarious! I had a question before purchasing, and the team responded the very same day, going above and beyond to help. Just a little warning: make sure you’ve been to the toi... See more

Rated 5 out of 5 stars

I only ordered yesterday, my books arrived today. I've already read 2 of them, the longest night was such a beautiful read. Watching from the stars brought a tear to my eye, but in a soothing way. Th... See more

Rated 5 out of 5 stars

I was dubious about the videos, showing people laughing hysterically, but I liked the idea of the game, and thought it would be a change to play a game you don't have to sit around a table to play. I... See more


Company details

  1. Board Game Club
  2. Game Store
  3. Toy and Game Manufacturer

Written by the company

Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great customer service

Really great customer service! Had some issues with Christmas post delays but they were so helpful and looked after me. Delighted with my game. Definitely recommend the company

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

So much fun

So much fun, we laughed so much my face ached and I had tears streaming down my face. So frustrating when everyone can hear what you're saying and you can't!

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great game

Great game, we really enjoyed playing it over Christmas. Customer service is fantastic.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Encrypted - Its a mouthful!

Encrypted - a super fun, accessible game for all the family (except the adult cards!). We loved it for our Christmas/New Year parties! Quick, tracked delivery too!

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

Great game

Great game, lots of laughs on Christmas day with a group ranging from age 6-86.
Delivery was as stated.
Only problem is that a few of the cards have spelling mistakes on the side with the correct phrase. Not something you expect with a game that costs this much.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas game

Saw this game advertised on Facebook and as I like a new christmas game thought I'd give it a go. Played it just with just my husband and had a real laugh. Looking forward to playing it with more people.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!!!! 🤩

Best price, fast and reliable delivery - thank you! The game is brilliant, played as a family (with two teenagers) on Christmas Day and it had us all in fits of laughter. Absolutely hilarious, we loved it.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Encrypted

I bought the original the family and the Christmas editions. It's a great game, harder than you think. When someone is saying the encrypted word allowed as the person holding the card you can hear the answer but to them it's gobbledy gook, it's fun and you can get a little frustrated

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Hilarious

I purchased Encrypted for adults, my husband was not convinced that it would be as funny as some of the adverts on Facebook but trust me, it was hilarious, made us belly laugh. Great fun.

December 25, 2025
Unprompted review
Rated 2 out of 5 stars

Too many requests for a review

Delivered in time, but constantly pestered for a review. Several requests, which became a nuisance after a while. Game itself is ok, but expensive and has limited shelf life as you become familiar with the answers. But the constant requests for a review, like an insecure child seeking constant reassurance. You kept asking, so here is my honest opinion, based on my experience. If a customer doesn't respond after the second time of asking, they probably aren't going to. But keep on at them and you'll just annoy them.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Family fun game

Bought this family version for Christmas games after tea. It’s brilliant! Endlessly amazing that one team can be virtually saying the phrase without knowing it!! - which is what makes it funny for the other team… that and the other bizarre things they say before working it out! Ingenious game, the whole family love it and we’ve just ordered the Christmas expansion pack too!

December 27, 2025
Unprompted review

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