factorypoolsperth.com.au Reviews 

This company goes by several names, including Barrier Reef Pools. I had a pool installed in 2022 and paid every invoice they sent me immediately (full payment was required before work could begin). It's now 2025, and out of the blue I received an invoice for over $750 they had failed to bill me due to an "unknown system error" (which later became due to COVID), generously(!) noting that "Due to this being our error, Barrier Reef Pools Group will cover this for the next 30 days". Frankly, a desperate move - ask yourself: why would a company need to chase cash so aggressively? Think twice before signing anything.

My experience was we had Damage to the fence, Damage to the pillar, Damage to the aggregate. Super poor workmanship even the pool fibreglass needed to be repaired. They cleaned the pool and pumped the sand into a sewer drain (legal?) which blocked it up and they had to get a plumber out to resolve.
Wrong pump than we paid for and not fit for purpose. Chlorinator and light were put in the ground on a pine stake with two steel screws.

Ben the maintenance guy is a shining light for the company.
The fact here is it starts at the top. Installation and customer service is far far below any other business you have dealt with. They just are not given the skills to sort out any customer issue as they hire contractors to do the job. Once the job is completed its just platitudes. 6+ months of promising to get back to you. To this day nothing has been resolved.
If you have issues, follow up is nil.
As people buy pools over the holiday period. If I had my time again would I consider the Barrier Reef Group?
No - there are better options for similar pricing.