First Advantage Reviews 853

They do not follow federal and state law only suppose to go back 7 to 10 years at the most they went 35 yrs back and I was fired from a job because they violated the law and gets away with destroying people's lives they suck

This is the most disappointing service I have ever come across. DO NOT USE. They did my background check all wrong and put the wrong Last name and Middle name. It is so easy to do a DBS check and normally mine comes so easily, this company just messed everything up for me. I lost money, and now I have to do another background check.

this company has zero customer service terrible terrible! no assistance do not use this co. for your onboarding needs!

The organization I work for uses First Advantage screening to screen our applicants. We have had a number of technical issues which causes us to lose applicants. The screening software rarely works, it omits pertinent information such as criminal backgrounds, evictions, etc., it takes WEEKS for some screenings to come back, and most people cannot successfully apply because the software gives error messages. Susan Hardy and Ashley Stump are the "specialists" assigned to us. They ignore every email we send, never provide resolution, and only say they've opened a trouble ticket for our issues, when they do respond. This company is a joke and provides no support for their terribly-crafted product. If you are in the housing industry, just know you will lose more applicants than you gain if you use this service.

Please use US-based callers! The experience for the person giving the reference will be so much better! I would be really disappointed as an applicant to know that a potential employer cares so little about the outcome of an employment check because they used this off-shored call center with callers that you cannot hardly communicate with.

On February 9th I had a background investigation start for retail store it is now the 27th of February and they have yet to complete a simple criminal check background they say they're 100%, but it still says it's in progress I have used first advantage when I worked for my corporate job and they were slow and I will tell you when I getting to the position again to use the background check I'm going to lobby my company to do away with first advantage every time I call I'm speaking to somebody in India and this is so unprofessional I'm so angry at this I will bad-mouth and give them a horrible review every time.

This company is horrible for companies to use for back ground checks. They bounce around and the site is out dated. They might be cheaper for companies to use but their wifi glitches. It should be positioned that no company ever use this company for back ground checks. Mine is good. Other places have checked and been fine.

These companies really need to start using a place where THEY ACTUALLY WORK. Dealing with this.place is like dealing with the dmv. Ppfffttt yall suck

𝐷𝑒𝑠𝑝𝑖𝑡𝑒 𝑝𝑟𝑜𝑣𝑖𝑑𝑖𝑛𝑔 𝑎 𝑐𝑙𝑒𝑎𝑟 𝑎𝑛𝑑 𝑐𝑜𝑚𝑝𝑟𝑒ℎ𝑒𝑛𝑠𝑖𝑣𝑒 𝑒𝑚𝑝𝑙𝑜𝑦𝑚𝑒𝑛𝑡 ℎ𝑖𝑠𝑡𝑜𝑟𝑦, 𝐹𝑖𝑟𝑠𝑡 𝐴𝑑𝑣𝑎𝑛𝑡𝑎𝑔𝑒 ℎ𝑎𝑠 𝑟𝑒𝑝𝑒𝑎𝑡𝑒𝑑𝑙𝑦 𝑖𝑠𝑠𝑢𝑒𝑑 𝑞𝑢𝑒𝑟𝑖𝑒𝑠 𝑡ℎ𝑎𝑡 𝑑𝑒𝑚𝑜𝑛𝑠𝑡𝑟𝑎𝑡𝑒 𝑎 𝑓𝑎𝑖𝑙𝑢𝑟𝑒 𝑡𝑜 𝑝𝑟𝑜𝑝𝑒𝑟𝑙𝑦 𝑟𝑒𝑣𝑖𝑒𝑤 𝑡ℎ𝑒 𝑖𝑛𝑓𝑜𝑟𝑚𝑎𝑡𝑖𝑜𝑛 𝑠𝑢𝑝𝑝𝑙𝑖𝑒𝑑. 𝐼 ℎ𝑎𝑣𝑒 𝑐𝑜𝑚𝑝𝑙𝑖𝑒𝑑 𝑝𝑟𝑜𝑚𝑝𝑡𝑙𝑦 𝑤𝑖𝑡ℎ 𝑒𝑣𝑒𝑟𝑦 𝑟𝑒𝑞𝑢𝑒𝑠𝑡 𝑎𝑛𝑑 𝑝𝑟𝑜𝑣𝑖𝑑𝑒𝑑 𝑎𝑙𝑙 𝑠𝑢𝑝𝑝𝑜𝑟𝑡𝑖𝑛𝑔 𝑑𝑜𝑐𝑢𝑚𝑒𝑛𝑡𝑎𝑡𝑖𝑜𝑛 𝑟𝑒𝑞𝑢𝑖𝑟𝑒𝑑.

𝐻𝑜𝑤𝑒𝑣𝑒𝑟, 𝑡ℎ𝑒𝑖𝑟 𝑟𝑒𝑞𝑢𝑒𝑠𝑡𝑠 𝑡𝑒𝑛𝑑 𝑡𝑜 𝑏𝑒 𝑛𝑜𝑡 𝑜𝑛𝑙𝑦 𝑟𝑒𝑑𝑢𝑛𝑑𝑎𝑛𝑡, 𝑏𝑢𝑡 𝑤ℎ𝑜𝑙𝑙𝑦 𝑖𝑛𝑐𝑜𝑛𝑠𝑖𝑠𝑡𝑒𝑛𝑡 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑑𝑜𝑐𝑢𝑚𝑒𝑛𝑡𝑎𝑡𝑖𝑜𝑛 𝑎𝑙𝑟𝑒𝑎𝑑𝑦 𝑝𝑟𝑜𝑣𝑖𝑑𝑒𝑑. 𝑇ℎ𝑒𝑖𝑟 𝑐𝑜𝑛𝑡𝑎𝑐𝑡𝑠 𝑟𝑎𝑖𝑠𝑒 𝑠𝑒𝑟𝑖𝑜𝑢𝑠 𝑐𝑜𝑛𝑐𝑒𝑟𝑛𝑠 𝑎𝑏𝑜𝑢𝑡 𝑝𝑟𝑜𝑐𝑒𝑑𝑢𝑟𝑎𝑙 𝑜𝑣𝑒𝑟𝑠𝑖𝑔ℎ𝑡, 𝑑𝑎𝑡𝑎 ℎ𝑎𝑛𝑑𝑙𝑖𝑛𝑔 𝑠𝑡𝑎𝑛𝑑𝑎𝑟𝑑𝑠, 𝑎𝑛𝑑 𝑡ℎ𝑒 𝑎𝑐𝑐𝑢𝑟𝑎𝑐𝑦 𝑜𝑓 𝑡ℎ𝑒 𝑠𝑐𝑟𝑒𝑒𝑛𝑖𝑛𝑔 𝑝𝑟𝑜𝑐𝑒𝑠𝑠.

𝐺𝑖𝑣𝑒𝑛 𝑡ℎ𝑎𝑡 𝑡ℎ𝑖𝑠 𝑜𝑟𝑔𝑎𝑛𝑖𝑠𝑎𝑡𝑖𝑜𝑛 𝑖𝑠 𝑒𝑛𝑡𝑟𝑢𝑠𝑡𝑒𝑑 𝑤𝑖𝑡ℎ 𝑠𝑒𝑛𝑠𝑖𝑡𝑖𝑣𝑒 𝑝𝑒𝑟𝑠𝑜𝑛𝑎𝑙 𝑑𝑎𝑡𝑎 𝑎𝑛𝑑 𝑒𝑚𝑝𝑙𝑜𝑦𝑚𝑒𝑛𝑡-𝑐𝑟𝑖𝑡𝑖𝑐𝑎𝑙 𝑎𝑠𝑠𝑒𝑠𝑠𝑚𝑒𝑛𝑡𝑠, 𝑡ℎ𝑒 𝑙𝑎𝑐𝑘 𝑜𝑓 𝑑𝑖𝑙𝑖𝑔𝑒𝑛𝑐𝑒 𝑎𝑛𝑑 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑖𝑠𝑚 𝑖𝑠 𝑑𝑒𝑒𝑝𝑙𝑦 𝑐𝑜𝑛𝑐𝑒𝑟𝑛𝑖𝑛𝑔.

Awful form user experience with questions that are illogical to answer.

buggy software, errors that are not explained and make no sense. Does not save info that you spent 20 minutes typing in. . Taking hours and should take 10 minutes

THIS SCAMMERS AND YOTI 2 CLOWN COMPANIES MAKING PEOPLE CLOSE TO SUICIDE I WISH THEY CLOSE DOWN ASAP THEY ARE DESTROYING PEOPLES LIVES BY MAKING ERRORS AND THEN NOT FIXING THEM IM OUT OF WORK BECAUSE OF THIS CORRUPT UNFIT FOR PURPOSE COMPANIES

I could not give 0…. A cheap AI, a less than competent call center, no opportunity to communicate, - looks like 2 guys working from a cellar in china

It doesn't work nothing in your app

The worst website to do background checks! No customer support, no help!!
Absolutely complicated process me and my boyfriend struggled a lot to do delivery drivers app. Both couldn’t because of this… everything else we’ve done easily but the process with the background checks it’s just impossible and made absolutely complicated. But that’s what happens when you choose a bot to deal with your customers and not a normal human!!! I’m disgusted

I had 2 companies do a background check on me at the same time and You all showed more one than the other The one to one company was right and the other wasn't U all coasted me my job I justed looked at both of them and noticed The one for Conduent is right InfoCison was wrong i think u all need to let them know and try to make this right

This is the most inefficient, unprofessional and lousy company I have come across. I’m surprised many reputed companies still use their services. They take 3 weeks for a job that AI could do in matter of minutes or a day at the worst.

Chatted with an agent and they were really helpful

This kind of job made me be more open minded I'm humble I feel great helping elderly people and I just love what I do

During the initial applying on this site for my background, check, it clearly gives you the option to select yes or no.If you want them to contact your current employer in which I am currently working for and did not want to say that.I am looking for another job until I secured one. This company clearly does not understand that. So they are either being ran by a I or incompetent people.Because the fact that they would give you an option.Yes, or no, and you select no.But then they go and tell you that they cannot finish your background report until they get an answer of yes to contact your current employer. This is a shady operation.And I advise anybody to please keep your social security and information away from them for they are probably selling it.