Hewer Facilities Management Ltd Reviews 281

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and extensive knowledge, often highlighting their helpfulness and friendly demeanor. People frequently mention the exceptional customer service, noting the staff's dedication to going above and beyond to ensure satisfaction, even in challenging situations. The service provided is widely regarded as excellent, with consumers appreciating the efficiency and thoroughness of the work, leading to peace of mind and quick resolutions. The user experience is also highly rated, with many individuals commending the clear explanations provided by the staff, making complex issues easy to understand. Reviewers often express gratitude for the prompt arrival of engineers and their ability to quickly diagnose and fix problems, ensuring heating and hot water are restored efficiently.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the politeness,... See more

User experience

People report positive experiences with the user experience. Many reviewers found the process very easy, with... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... See more

Company replied

Rated 5 out of 5 stars

Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... See more

Company replied

Rated 5 out of 5 stars

The work Jack carried out was completed to an excellent standard, and he made sure everything was left clean and tidy afterwards. What impressed me most was his attention to detail and strong focus on... See more

Company replied

Rated 5 out of 5 stars

Lee Sherriff was outstanding. When our property failed to provide hot water, Lee quickly identified the problem and ensured the replacement part was ordered, delivered, and fitted as fast as possible... See more

Company replied


Company details

  1. Heating Contractor
  2. Electrician
  3. Gas Installation Service
  4. Plumber

Written by the company

The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service

Amazing service, went above and beyond. Completed a job that should have been done by Antac. Would 100% recommend Hewer Facilities Management.

November 22, 2024
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Reference ps01

Reference ps01
I had a visit as my boiler was not working Paul. Come out and was spot on with everything he done he new straight away wot the problem was and was so cheerful and happy and no mess was left(I have had work men before that have left mess) I hope if I need my boiler repaired again it'd Paul that comes such a nice guy and credit to the company

November 22, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Paul, Many Thanks Hewer FM

Rated 5 out of 5 stars

Had Steve Fenton round to do gas safety…

Had Steve Fenton round to do gas safety check. Very polite, professional and treated property respectfully.

November 22, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Steve, Many Thanks Hewer FM

Rated 5 out of 5 stars

Quick

Quick, very friendly

November 21, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Fantastic nice job and professional

Fantastic nice job and professional

November 18, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Had Mike out to sort out lots of our…

Had Mike out to sort out lots of our lighting, been a top gent, very professional and helpful in every sense possible, highly recommended

November 18, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Mike, Many Thanks Hewer FM

Rated 5 out of 5 stars

Hewer's top bloke Nicholas!

Our annual Hewer gas safety check was carried out by Nicholas, absolutely brilliant bloke who arrived especially early as I had just finished a night shift and needed to sleep. Not only did he do the gas safety check he took extra time to replace a cracked plastic pipe that had recently begun leaking. Had a really nice chat with him whilst he was here, super guy, very nice to have met him. Thank you Hewer, see you next year!

November 18, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Nicholas, Many Thanks Hewer FM

Rated 5 out of 5 stars

The Saturday Job

Guy did a spot on job.
Fitted new boiler an stat.
Came out on Saturday aswell where as most wouldnt. Showed us how everything worked an made sure there was no issues bled all rads for us. No mess no drama's very polite.
Left me to watch the moto gp 🤣
Top guy

November 16, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

A difficult job for Steve Fenton but…

A difficult job for Steve Fenton but with perseverance he serviced my boiler with great success

November 15, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Steve, Many Thanks Hewer FM

Rated 5 out of 5 stars

1st class service

Very quick and efficient, very friendly.

November 15, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

A fantastic face to Hewers business …

Had a problem with hot water being intermittent. Andy & Devon knew exactly what it was. They ordered part immediately and came out a few days later to fit. Both very professional and courteous. Andy is extremely knowledgeable and has a very ‘can do’ attitude ie nothing is too much trouble. Both guys are a credit to Hewers and give an exemplary face to the business. Thank you both for a job well done, Bri’s & I appreciate it.

November 14, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Andy & Devon, Many Thanks Hewer FM

Rated 5 out of 5 stars

10 /10

10 /10
Friendly , respectful .professional
Had issue trying to find spot to put fire alarm in living room
He had a very long walk around to find best place for it and that would also make less mess ,
He was very clean and tidy, didn't leave any mess at all

November 14, 2024
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Annual sevice.

Just had the annual boiler service,very pleased as usual.I was very pleased it was Andy,he is the best.The Hewer failsafeplan is very good value for the money,so ten out of ten,Many thanks.

November 11, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Andy, Many Thanks Hewer FM

Rated 5 out of 5 stars

We had the engineer (Bailey) in the…

We had the engineer (Bailey) in the evening and he did great job. He knew what he was doing and managed to get my radiator and boiler working. Thank you for the amazing service.

November 11, 2024
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Bailey, Many Thanks Hewer FM

Rated 5 out of 5 stars

Bailey Baulf = credit to the company

Bailey Baulf was knowledgeable, fixed the problem quickly and was friendly and efficient. 👍

November 11, 2024
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Bailey, Many Thanks Hewer FM

Rated 5 out of 5 stars

Our engineer found a long standing gas…

Our engineer found a long standing gas leak and sorted straight away, very friendly thorough and prompt.

October 24, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Brilliant service

Engineer came out and was fantastic. He fixed our noisy boiler and checked its performance. Not only was he professional and friendly but he came out within 4 hours of being called as we had a newborn baby in the house.

November 9, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the Team, Many Thanks Hewer FM

Rated 5 out of 5 stars

Very efficient and thorough

Very efficient and thorough! Dave cracked straight on with the job to a high standard and stayed late until the job was done. Very grateful.

November 8, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Dave, Many Thanks Hewer FM

Rated 5 out of 5 stars

10/10 service and value. Professional and friendly

Brian was extremely professional and very friendly. He completed that needed doing and also took the time to explain exactly what he was doing. He also talked me through how to use the new boiler and made sure I fully understood. He also came back to deal with a minor issue that I didn't know how to sort myself which I am also extremely grateful for. Communication with Andy was also very easy. He was able to support me by giving me a very reasonable quote after being quoted almost double for the same job by British Gas. 10/10 will recommend to anyone who needs it.

November 1, 2024
Unprompted review
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Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto Brian and Andy, Many Thanks Hewer FM

Rated 5 out of 5 stars

Gas checks

Keeping me safe

November 8, 2024
Unprompted review
Hewer Facilities Management Ltd logo

Reply from Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed onto the team, Many Thanks Hewer FM

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