Another 10 out of 10 for fantastic service from Jim, Jay and the rest of the crew from Fair Deal Music.Great advice for helping me choose the Blackstar Mini Beam guitar / bass combo. What an in... See more
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They went above and beyond Honestly. Very expensive piece of musical equipment that was sent 48hr service and got stuck somewhere in a UK DHL warehouse without showing any update. I was worrying sick... See more
I am a professional musicians and content creator so buying and selling gear is pretty much an everyday thing for me and I have to say, dealing with Fair Deal Music has always been so smooth, frie... See more
One of my favourite guitar shops. Friendly, knowledgeable service with a sense of humour, but they will also leave you to browse and play if that's what you prefer. Fair Deal have a great range of ne... See more
Company details
Written by the company
Fair Deal Music offer a competitive price on a wide range of Musical Instruments, Professional Audio Equipment and Music Accessories. We offer FREE delivery to UK Mainland and excellent customer service both online and in our Birmingham city centre flagship store.
Why Fair Deal Music?
Written by the company
- High Retail Standards
- We do our very best to stay at the top of the musical retail industry and our prices speak for themselves! Fair Deal Music is a music shop that stocks top brands at great prices and provides world class customer support.
- Helping Musicians Since 1987
- We are very proud to have a long history of great service and our customers can count on our experience.
- Expert Music Knowledge
- Fair Deal Music is the best place to come to with your questions about products. There is always an expert at hand when you call us!
- After-Sales Support
- We will continue to be here after you have made your purchase and we will resolve any issues that might arise as quickly as possible.
- What you see is what you pay
- The prices we advertise have tax included.
- Free UK Mainland Delivery
- We pack and send every item without additional cost to UK Mainland. Free shipping is not available if you are from overseas, but, in order of saving you as much as possible, we'll price you individually.
Satisfaction Guaranteed
30 days money back guarantee
Regardless of whether a product is faulty or not, you have 30 days after we deliver it where you can inspect it and cancel the purchase without any reason other than that you no longer want it.
Contact info
79-83 Holloway Head, B1 1QP, Birmingham, United Kingdom
- 0121 643 1685
- sales@fairdealmusic.co.uk
- fairdealmusic.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Reply from Fair Deal Music
Hi James,
Thank you so much for your lovely review and for choosing Fair Deal Music. We’re really pleased you received great service and truly appreciate your support.
We hope to welcome you back again soon and have the opportunity to make your next visit the full five-star experience we always aim to provide.
Warmest wishes,
The Fair Deal Music Team
Impressive
Great service. Friendly, knowledgeable staff and a lovely vibe to the shop. Will definitely shop there again. Many thanks. Mr James
September 5, 2026
Staff great
Staff great . But outstanding help from Gary Morris . Fabulous gent , even when incapacitated by back probs , Superbloke !.
August 25, 2026
Great team that made the purchase of my…
Great team that made the purchase of my new Roland Piano seamless, carefully delivered definitely worth visiting if you're looking at a new musical instrument
September 3, 2026
Super quick delivery and great price.
September 1, 2026
Good but could be better
The guitar arrived late (DHL's fault) but when it arrived, the box was battered and not particularly well taped. Inside the guitar was in a hardcase and looks in good condition apart from a scratch on the horn which looked new but the original posting is gone so I can't check to see if it was highlighted. The guitar is 2nd hand but hasn't had the strings changed (Richtone Music do change the strings and do a set up for comparison).
So overall, I like the guitar but let down slightly on the service side.
September 1, 2026
Reply from Fair Deal Music
Hi Matt,
Thank you for taking the time to leave such honest and helpful feedback. We’re pleased that you like the guitar, but genuinely sorry that the delivery, packaging, scratch and condition of the strings left you feeling let down by the overall service.
We want every used guitar to arrive safely and match the condition described, so we would appreciate the opportunity to discuss your concerns and look into this properly.
Please call our Guitar Department directly on 0121 643 1685 during our normal opening hours. As a gesture of goodwill, we would be very happy to send you complimentary sets of strings.
Thank you again for your honest feedback Matt. We really hope you enjoy the guitar, and we’d be grateful for the opportunity to put things right and welcome you back to Fair Deal Music in the future so we can provide the five-star experience we always aim for.
The Fair Deal Music Team
Sweet sweet sweet!!
August 11, 2026
Amazing customer services
Amazing place all the staff are friendly and know there stuff wish i could work there myself definitely be going back
September 1, 2026
I wasn’t rushed or pressured in any way…
I wasn’t rushed or pressured in any way and was able to take my time
September 1, 2026
Super quick postage
Super quick postage, ordered over a bank hol weekend and it was here on the wed after. Very impressive. Great price for a great piece of kit. But bit disappointed that the pedal doesn’t come with a power cable. For the price. But hey, it’s a present so hopefully they will be able to connect it the way they want to.
September 1, 2026
Warm greeting
Warm greeting
Good friendly advice and guidance
Good demo’s
Friendly non pushy environment
August 25, 2026
Great service
Mo is great! Super friendly and also willing to work with you to provide the best experience. Fair Deal deserving of 5*
August 4, 2026
Very good and quick service.
August 5, 2026
Great service!
Nice to see a UK store dealing with chinese made Squier guitar parts.
Easy website, great communication, delivery on time!
Thanks
August 24, 2026
What a great music store!!
What a great music store with great service!! Initially I called and spoke to someone over the phone about whether they sold Saxophones, the man I spoke to was super friendly and helpful and gave some great advice and told me about three they had available in store at really reasonable prices. I took my son in this week to view the saxophones and to hopefully purchase one. On arrival Jay greeted us straight away and he was also very friendly and helpful and pointed us in the direction of the saxophones, we quickly purchased a reconditioned one and we are very happy with it. Whilst we were at the store my son who plays keyboard and guitar was loving looking around and Jay encouraged him to try out the piano's and a few electric guitars which to my amazement he played a little, (he is at that awkward age).. Jay has almost certainly created future sales from us as I will be back in around Christmas time to buy the electric guitar and amp he showed us and possibly a digital piano in the future. I will definitely recommend the store to anyone looking to buy new or any reconditioned instruments, there is lots of choice and more importantly friendly, knowledgeable, honest advice. You can park on the car park or on Marshall street itself and the shop is on the corner.
August 25, 2026
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