Fair for You Reviews 

19,486
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 812 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward application process and user-friendly website, noting that it is very simple to navigate and get quick decisions for household purchases. People also appreciate the genuinely helpful customer support team, alongside flexible payment options that provide much-needed relief and fit comfortably into tight household budgets. However, some customers also noted frustrating experiences involving unexpected payment processing delays, sudden application rejections after years of consistent use, and rigid financing decisions. A few individuals also mentioned communication hurdles, such as ignored emails and a lack of support availability during weekend hours when urgent help was needed.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the straightforward and quick... See more

Service

Customers consistently note positive experiences with service, highlighting easy payment options, helpful... See more

Product

Reviewers mention positive feedback about product, highlighting the great range of household goods and... See more

Payment

Clients share positive opinions on payment options, highlighting that consumers can choose convenient payment... See more

Customer service

Consumers find customer service to be positive, highlighting quick, friendly responses and brilliant support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing and for me a lifesaver! After my old washing machine broke down I was in a panic, wondering how I was going to afford this unexpected expense! I found fair for you and I can now spr... See more

Company replied

Rated 5 out of 5 stars

I have been with Fair4U for years now and cannot fault it. I would love to see more items on there. The whole experience from joining to ordering is really easy and the website is easy to navigate. Yo... See more

Company replied

Rated 5 out of 5 stars

Resolving issues and going above and beyond in finding resolutions for any problems that might occur. As a customer, I am truly grateful that this is an option for me. Improving one room at a time.... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of fairforyou for a few good years, and in my time with them I have found them very helpful and the goods they offer are of a high quality and a very good payment structure to w... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service

About Fair for You

Written by the company

Unsurprisingly, being called ‘Fair for You’, we really care about fairness. We believe that people who are less well-off or whose financial circumstances are more difficult than most should not have to pay more for credit.

Fair for You helps you buy essential household products directly from our trusted retailers by providing you with fair, affordable finance. You apply for a loan from us, which we pay directly to the retailer of your chosen product when you complete your purchase.

Your product will come to you straight from the retailer, ensuring you get top quality products from well-known retailers like Whirlpool, along with all the delivery, installation, and aftercare support you’d expect.

With a Fair for You loan, you can choose how long you’d like to borrow for and how frequently you’d like to pay. You can pay weekly, fortnightly, four-weekly or monthly and borrow for as long or short a period as you like. You can even change your repayments if your circumstances change.

The shorter the loan period you choose the less interest you pay overall. We’re a bit different from other lenders, which means there are no charges or fees if you’d like to pay a bit extra towards your loan. The faster you pay, the less you pay.

You can pop over to the Fair for You website to find out more about our flexible finance options and how they may be able to help you: www.fairforyou.co.uk/how-it-works

Written by the company

Fair for You is your alternative to high cost weekly payment stores. We're a British-based, not-for-profit lending company, set up for the benefit for you and your family.
We understand that circumstances can change from day to day and that sometimes this is out of our customers control.
We don’t charge late fees and will work with you to rearrange a payment plan should you fall off track. We will not repossess your item/s if you’re finding it difficult to keep up with your payments or use bailiffs.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Replied to 98% of negative reviews

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4.6

All reviews

(19,486)

785 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with this company for years…

I have been with this company for years a single mum I couldn’t afford to buy new stuff but is Fair for You? I have got everything and my payments are affordable weekly. Thank you so much.

May 28, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Rukhsana,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Exceptional service

Exceptional service, great range of products, easy application and ordering process

May 28, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Fair for You are what the title says…

Fair for You are what the title says affordable payments and customer service very good.Ive been with Fair for You over many many years and would highly reccomend.

May 28, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Dixie,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Don't know what I'd do without fair for…

Don't know what I'd do without fair for you!They've made life so much easier.Being able to have essentials in life without having to worry about paying over the top!

May 26, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Linda,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Best service wver been using for years…

Best service wver been using for years so benefical for ppl on low income

May 28, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Moira,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Great for help and also anyone who…

Great for help and also anyone who needs top up when money is low

May 25, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Laura,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 3 out of 5 stars

At times apply for goods and get…

At times apply for goods and get refused instead of not looking how long you been a customer and never miss a payment. As they say they are charity based

May 28, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi John,

Thank you for your review.

Please be advised that all applications are assessed individually and fairly using the same process for every customer. While previous payment history and length of membership are taken into consideration, all applications are also subject to credit and affordability checks, alongside our current lending criteria at the time of application.

Circumstances can change over time, and this may affect the outcome of an application, even where previous applications may have been approved. Factors such as income, expenditure, existing commitments, and information received from credit reference agencies can all impact a lending decision.

As a charity-based organisation regulated by the Financial Conduct Authority, we have a responsibility to ensure that we are lending responsibly and that any borrowing remains affordable for our customers. For this reason, applications may occasionally be declined despite a good payment history.

Unfortunately, approval for previous applications does not automatically guarantee approval for future applications.

We appreciate your understanding.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Fair for you

Is defo a help for holidays and can save it up for Christmas too always quick to respond and resolve any issue great service

May 28, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Rachel,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

I have been using fairforyou for quite…

I have been using fairforyou for quite a few years now the products are great quality and very good prices with very affordable ways to pay,Excellent company.

May 28, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Julie,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Fair for you is a great and easy to use…

Fair for you is a great and easy to use company, I've ordered plenty of items from there, the main reason I use them because of the affordability, you choose how long you pay for the item at an affordable cost

May 22, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Marcus,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Fair for you have massively helped me…

Fair for you have massively helped me out a few times now when an unexpected washing machine breakage and a bed broke would highly recommend this excellent company

May 25, 2026
Fair for You logo

Reply from Fair for You

Hi Nicola,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Quick easy and straightforward wouldn't…

Quick easy and straightforward wouldn't use anyone else

May 24, 2026
Fair for You logo

Reply from Fair for You

Hi Robyn,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Really positive ,

Really positive ,
Wouldn’t want to deal with any other company,

January 17, 2026
Fair for You logo

Reply from Fair for You

Hi Lorraine,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Easy application process.

Easy application process.
No hidden charges
Wide selection of goods.

May 21, 2026
Fair for You logo

Reply from Fair for You

Hi Susan,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Great company

I've used fair for you for quite a while now, I've never had an problems with their service or their website everything is up front and simple to use

May 20, 2026
Fair for You logo

Reply from Fair for You

Hi Jase,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Easy way to fill up my freezer and pay…

Easy way to fill up my freezer and pay back weekly

April 7, 2026
Fair for You logo

Reply from Fair for You

Hi Nicola,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Excellent company great idea to do…

Excellent company great idea to do shopping cards

May 20, 2026
Fair for You logo

Reply from Fair for You

Hi Edward,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Amazing easy application sorted fast…

Amazing easy application sorted fast awesome service always use fair for u

May 20, 2026
Fair for You logo

Reply from Fair for You

Hi Zoe,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Brilliant and really quick!

Brilliant and really quick!! It’s only a start but happy to be accepted it’s super helpful in what is a difficult time.

May 19, 2026
Fair for You logo

Reply from Fair for You

Hi Chris,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Was really helpful filling in the form…

Was really helpful filling in the form understanding

May 18, 2026
Fair for You logo

Reply from Fair for You

Hi Patricia,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

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