So far the phone is performing well enough. I am experiencing a few freezes, implying immature software, but hopefully an update will fix that. Was surprised when an update was offered to the next OS... See more
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About Fairphone
Written by the company
Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, we’re opening up the supply chain and creating new relationships between people and their products.
We’re making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first. Together with our community, we’re changing the way products are made.
Contact info
van Diemenstraat 200, 1013CP, Amsterdam, Netherlands
- fairphone.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Courier did not deliver at my door
I payed for delivery at my door. Yet your courier pretended I was not at home and took my package to a collection point which is quite a distance from my home and where I could pick it up a day later.
Next time, I expect a better service

Reply from Fairphone
Quick delivery and great products
Quick delivery and great products. Very happy - thanks Fairphone!
Easy to order and very fast and…
Easy to order and very fast and reasonably priced delivery
I loved that the banking app worked
I loved that the banking app worked. I love that i can focus on having a more FOSS experience (esp. Using F-Droid as my app market). Would recommend to anyone.
You get way better phones for the money…
You get way better phones for the money Xiaomi Poco f8 is £600 and it's more powerful than a iPhone 17pro max and the camera is 200mega pixel 100x zoom and has snapdragon 8 gen 5 chipset I would look very hard to what you buy

Reply from Fairphone
Hi Fairphone,
Hi Fairphone,
I love bed the idea of a sustainable phone and privacy in house software. Thus, purchased fairphone 6 e/OS. Unfortunately, the most basic thing (to make calls, and use data) not working. I have contacted my sim provider, they asked me to contact phone manufacturer, which had a difficult time doing it. How can I resolve this issue? Its been less than 14 days I bought this phone I think

Reply from Fairphone
Fairphone4
I bought the FP4 almost two years ago with /e/OS and I'm really happy with the purchase. Sometimes I've experienced some issues with the system, but Murena's customer support helped me. I always recommend Fairphone because it's a great project. I hope it gets bigger and bigger.
Easy ordering and quick delivery
Easy ordering and quick delivery. I haven't set up the phone yet but will report back if anything goes wrong.
First time Fairphone user
Got my first Fairphone a couple of weeks ago, but sadly Elgiganten in Denmark did not have a cover to it, so I went to Fairphones website and found it. Good price, fast delivery and the cover that you delivered feels very nice to hold.
Love the mission, but...
Love the mission of this company. But they have *zero* excuse not to have a headphone jack in their phones
Fairphone truly lives up to its name and core principles
Exceptionally easy to repair in autonomy.
Phone arrived quickly and well
Fast order, excellent packaging, the phone worked out of the box nice and easy.
Fairbuds XL
Customer service is great and the sound of my Fairbuds is amazing. They look nice too. However they are very tight, too much for my taste. It feels like my head is being squeezed. I'm not sure whether I can use these as much as I wanted.
A great phone and excellent customer service
I ordered the Fairphone 6 with the e/OS operating system, but quickly found out that I couldn't get along with it, so I contacted Fairphone wondering if they could change it over to the standard Android version.
"No problem" they said, "return it for a refund and once you've received that, buy the other version".
All done - I now have the best phone I've ever had!
Very happy with my model 4
Very happy with my model 4, works very well after 3+ years, I've replaced the battery and screen myself 1 time and its like new. Very glad to not have a tech bro, ethical choice that just wants something that works well (its not a flash in the pan toy for fashion victims) and you actually own it all while lessoning the destructive impact the big names are happy to engage in
Fairphone process ok, delivery not so ok.
The main issue i had was dealing with UPS. For some reason they always manage to fail at delivering as expected. Their communication is bad and unclear. This caused unnecessary delay and frustration.
@Fariphone Allow us to have delivery through PostNL or something that works better. Even if the price is higher. Anything not to have to deal with UPS.
Poorly built phones, warranty next to useless
I had a Fairphone 6 for about 3 months before elements of it (fingerprint reader, the screen etc stopped working properly. The phone had not been dropped (it was in a Fairphone case, regardless) or exposed to water etc. I sent it off under the "comprehensive warranty" to be repaired but was told the issue (oxidisation) wasn't covered; so I needed to pay over £300 for it to be repaired. So much for FP being ethical, sustainable and repairable. Given the cost of the phone and how poorly it's clearly built, I would avoid unless you've got money to waste.

Reply from Fairphone
Would be nice to have FP in US
Would be nice to have FP service parts available in US. Order placed & received in EU so that gets 5 star, but wider availability would be terrific
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