So far the phone is performing well enough. I am experiencing a few freezes, implying immature software, but hopefully an update will fix that. Was surprised when an update was offered to the next OS... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was quick and the website well laid out. I did have an issue with the checkout process that I have had before when using the web store to buy spare parts. At the point where the approv... See more
Always liked Fairphone. Some problems with the e/OS/ version of the phone, some apps doesn't work. I can manage, but for casual users it's sadly not the right choice.
You have to fix your communication (emails, this customer review etc) so that it is in ENGLISH for non-Dutch speakers! It cannot be that difficult... As it is now, there's not even a little button... See more
Company details
About Fairphone
Written by the company
Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, we’re opening up the supply chain and creating new relationships between people and their products.
We’re making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first. Together with our community, we’re changing the way products are made.
Contact info
van Diemenstraat 200, 1013CP, Amsterdam, Netherlands
- fairphone.com
4.2
Great
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy to have direct experience
gladly bought the device directly instead of my local store, to have all necessary accessories as I wanted them. No issues, all went smooth
March 9, 2026
Bought a phone and a case
Bought a phone, came back later to buy a case. Both transactions were painless and satisfying. Phone works perfectly, and looks great in this case, I'm a very happy customer A++
March 9, 2026
Very quick delivery of a new battery…
Very quick delivery of a new battery for my Fairphone 3. After almost 7 years, my second-hand Fairphone 3 is still serving well. The battery started to last very short, but luckily the company allows for replacement of the main components:)
March 10, 2026
everything was fine !!!
March 10, 2026
Overall good experience for display…
Overall good experience for display replacement.
Ordering the new display fir fairphone 5 was easy and it arrived in few days.
Replacing the display was easy with standard tools.
March 9, 2026
Good value for its price tier
Replaced my Sony WH1000-XM3 with Fairbuds XL.
Pros:
- Ethically sourced
- Presumably modular and repairable
- Rather cheap price point, compared to high-end alternatives like Sony WH1000-XM6
- Bluetooth works very well and allows seamless switching directly from one device to another, which was a huge nuisance for me with Sony. I frequently switch between 2 different PCs and my phone for work calls.
Cons:
- Audio quality is not as good as as high-end options
- Active noise cancelling could be better. It works for my use cases, but is noticeably worse than e.g., Sony's.
Overall, I'm happy with my purchase. It fills my needs and aligns with my values, but if one is looking for a high-end device, I'd be mindful of the cons I listed.
March 10, 2026
9 days later and it's still not arrived
So far 9 days later and it's still not arrived. Was to replace a broken phone, so we've had to buy a different one, and have requested a refund, but not had a response
March 10, 2026
Reply from Fairphone
Hello Paul, thanks very much for bringing this to our attention. We’re so sorry to hear about your experience & the wait you're having with our response, we're experiencing busier times on our end. We can see you already created a support request, and our Support Team is currently helping with your case. Best, Diego
Fine experience
It was a bit hard to find the DAC converter cable, but apart from that all is fine. A tip could be to make it possible to activate an older order line.
March 10, 2026
Fitting straightforward but delivery less so
Fitting the part was straightforward, but getting it was more difficult. The cost of having it delivered to my house was enormously high - about £9 - but the places from which I could collect it were all at least 5 miles (8km) away, raising the carbon footprint of the part and the service.
March 9, 2026
Fitting the new screen was a breeze
March 10, 2026
Display change worked perfectly
Display was broken and the change was easy and worked perfectly.
March 9, 2026
Nice to have my second protective case…
Nice to have my second protective case for my fairphone 3 after 5 years I bought it
March 9, 2026
Great value for money
Great value for money. Fast expedition. My smartphone now seems reborn.
March 9, 2026
I didn't understand some accessories…
I didn't understand some accessories are incompatible with each other: finger loop with card holder and flip case with the normal case. Can I have a refound for the finger loop and the flip case?
March 9, 2026
It was simply working
It was simply working. Order, Delivery, fixing - Just fine! Thank you. 😁🙏🏼
March 9, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.