Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Incorporating one of the UK's largest Chartered financial planning firms, we offer independent financial advice, investment management and estate planning services. Our clients are at the centre of everything we do.
Discuss your financial planning objectives with one of our highly qualified IFAs
Written by the company

- Initial consultation at no cost
- To arrange your free, initial consultation get in touch with us at your convenience.
Contact info
8 Camberwell Way, Doxford International Business Park, SR3 3XN, Sunderland, United Kingdom
- 0191 519 6000
- info@fairstone.co.uk
- fairstone.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Since engaging with Fairstone we have…
Since engaging with Fairstone we have received clear, honest advice in a way that is understandable to a non-financial person.
Our adviser Connor Lawson has assisted with beneficial pension advice and has worked hard to ensure that our pension investments meet our needs and circumstances and that the investments will provide for our future.
The pros and cons of all investment options are clearly outlined.
Connor is also readily contactable for advice in between our regular review meetings.
Great Service …
Paul has had advised me regularly over the years for my mortgage. Paul has excellent and timely communication skills as well as brilliant product knowledge. He ressures you throughout the process
Extremely professional company
Extremely professional company , excellent customer service , very knowledgeable, good advice . Friendly atmosphere .
Chris really listened to our needs and…
Chris Turner really listened to our needs and found us a suitable product. The whole process from start to finish was easy and Chris answered all queries we had. (Big or small)
Pension Success.
Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendations and under his management my pension pot has grown substantially. Thank you Mike for your hard work and support.
Nick Gilliam deserves a medal
Nick Gilliam deserves a medal
Our advisor was extremely helpful and supportive. He took his time to explain and guide us through the process even though our case a quite complicated. He is very good, patience and knowledgeable. Thanks Fairstone and the amazing Nick Gilliam
Debbie &Richard
Explains clearly and concisely and…
Explains clearly and concisely and offers a level of trust you dont get anywhere else.
Looks after your interest and ensures your decisions are correct for you and offers superb advise at each review.
Good service
Mike is very knowledgeable, and always quickly responsive to my requirements.
Paul is amazing to help you understand everything you need to.
Paul and Hazel have been nothing but helpful, professional, and supportive to us. Even though we received free service from them, they were absolutely dedicated to helping us every step of the way, ensuring that they find us the best prices. Me and my partner are First Time Buyers so were very unfamiliar with the mortgage process, but Paul reassured us both and slowly explained the process so that we were fully aware of what needed to be done and when. He was very understanding of how stressful the situation can be, and was quick to offer me to call him at any time if I have any questions at all - which I did on multiple occasions and he answered every time. It was a pleasure having Paul and Hazel by our side, and I look forward to hearing from them again in the future.
Honest professional advice given in a…
Honest professional advice given in a manner easily understood.
Using a company to Great service manage an important…
Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that could impact future performance. Our annual reviews keep us upto date as well as any contact out side of the review being very easy and encouraged. Overall happy with how we are treated as customers.
Fantastic Financial Advice from Fairstone
I couldn’t be happier with the service I received. From start to finish, my adviser was always professional, friendly, and highly knowledgeable.
Jacob was brilliant
Jacob was brilliant! So easy to deal with, explained everything clearly, and made the whole mortgage process way less stressful than we expected. Always quick to reply and genuinely felt like he had our back the whole way. Can't recommend him enough
Good Advice
I have received good advice from Mike for many years. He is thorough, efficient and supportive. I would not hesitate to recommend him to others.
Professional but personal
For a professional financial organisation that covers the country, The key to my successful experience with Fairstone is the personal treatment. You really feel valued. Mike and his team have always provided a first class service.
I have been a customer of Mike from Fairstone for a few years
I have been a customer of Mike McGurrell formally of Grainger Financial Planning Ltd. Now part of Fairstone Group. Mike has in the past given me excellent advice in my pension and savings advice. My pension has grown significantly to my satisfaction with Mike’s direction on investing. Now part of the Fairstone Group ( early years yet) my retirement investments are still on track. I have placed my trust with Fairstone with Mike’s backing and knowledge. I am confident that my investment with Fairstone will keep on track and give me a suitable future pension to retire with.
Peter B
Mike is a lovely guy and very happy…
Mike is a lovely guy and very happy with the portfolio and the updates we get
It's the personal touch.
It's the personal touch.
He comes into our home and spends as much time as necessary to explain things and has become a good friend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








