Fairstone Reviews 

15,384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,416 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback regarding the exceptional quality of ongoing client support. Customers frequently praise the dedicated staff and financial advisors for their deep professionalism, genuine kindness, and clear communication during annual meetings and portfolio reviews. People also note that team members are very approachable and responsive, providing regular updates, detailed explanations, and tailored assistance for various personal pensions and mortgages. Consumers truly appreciate the reliable guidance and highly efficient service, which helps transform complex financial decisions into completely straightforward and manageable steps over many successful years of partnership.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high professionalism, clear... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting high service levels... See more

User experience

Clients share positive opinions on user_experience, highlighting that the entire process from start to finish... See more

Response time

People report positive experiences with response time, highlighting consistently prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendat... See more

Rated 5 out of 5 stars

Jonny Banks Seeney at the Ashdon,Saffron Walden branch of Fairstones was my advisor on a private pension that I had. He was professional extremely kind as my husband had recently died and gave me tim... See more

Rated 5 out of 5 stars

Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that coul... See more

Rated 5 out of 5 stars

Since being transferred over to Stacy MacLeod at Fairstones (Mineral) we have had two face to face appointments with her, both of which were on time and handled exceptionally well. We found her to... See more


Company details

  1. Financial Consultant
  2. Asset Manager Service
  3. Financial Planner
  4. Investment Company
  5. Investment Service

Written by the company

Incorporating one of the UK's largest Chartered financial planning firms, we offer independent financial advice, investment management and estate planning services. Our clients are at the centre of everything we do.

Discuss your financial planning objectives with one of our highly qualified IFAs

Written by the company

Initial consultation at no cost
To arrange your free, initial consultation get in touch with us at your convenience.

Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,384)

1,412 reviews in the last 12 months

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Rated 5 out of 5 stars

Since engaging with Fairstone we have…

Since engaging with Fairstone we have received clear, honest advice in a way that is understandable to a non-financial person.
Our adviser Connor Lawson has assisted with beneficial pension advice and has worked hard to ensure that our pension investments meet our needs and circumstances and that the investments will provide for our future.
The pros and cons of all investment options are clearly outlined.
Connor is also readily contactable for advice in between our regular review meetings.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service …

Paul has had advised me regularly over the years for my mortgage. Paul has excellent and timely communication skills as well as brilliant product knowledge. He ressures you throughout the process

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Pension Success.

Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendations and under his management my pension pot has grown substantially. Thank you Mike for your hard work and support.

August 10, 2026
Rated 5 out of 5 stars

Nick Gilliam deserves a medal

Nick Gilliam deserves a medal
Our advisor was extremely helpful and supportive. He took his time to explain and guide us through the process even though our case a quite complicated. He is very good, patience and knowledgeable. Thanks Fairstone and the amazing Nick Gilliam

Debbie &Richard

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Paul is amazing to help you understand everything you need to.

Paul and Hazel have been nothing but helpful, professional, and supportive to us. Even though we received free service from them, they were absolutely dedicated to helping us every step of the way, ensuring that they find us the best prices. Me and my partner are First Time Buyers so were very unfamiliar with the mortgage process, but Paul reassured us both and slowly explained the process so that we were fully aware of what needed to be done and when. He was very understanding of how stressful the situation can be, and was quick to offer me to call him at any time if I have any questions at all - which I did on multiple occasions and he answered every time. It was a pleasure having Paul and Hazel by our side, and I look forward to hearing from them again in the future.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Using a company to Great service manage an important…

Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that could impact future performance. Our annual reviews keep us upto date as well as any contact out side of the review being very easy and encouraged. Overall happy with how we are treated as customers.

April 10, 2026
Rated 5 out of 5 stars

Jacob was brilliant

Jacob was brilliant! So easy to deal with, explained everything clearly, and made the whole mortgage process way less stressful than we expected. Always quick to reply and genuinely felt like he had our back the whole way. Can't recommend him enough

February 14, 2026
Rated 5 out of 5 stars

Good Advice

I have received good advice from Mike for many years. He is thorough, efficient and supportive. I would not hesitate to recommend him to others.

July 21, 2026
Rated 5 out of 5 stars

Professional but personal

For a professional financial organisation that covers the country, The key to my successful experience with Fairstone is the personal treatment. You really feel valued. Mike and his team have always provided a first class service.

July 13, 2026
Rated 5 out of 5 stars

I have been a customer of Mike from Fairstone for a few years

I have been a customer of Mike McGurrell formally of Grainger Financial Planning Ltd. Now part of Fairstone Group. Mike has in the past given me excellent advice in my pension and savings advice. My pension has grown significantly to my satisfaction with Mike’s direction on investing. Now part of the Fairstone Group ( early years yet) my retirement investments are still on track. I have placed my trust with Fairstone with Mike’s backing and knowledge. I am confident that my investment with Fairstone will keep on track and give me a suitable future pension to retire with.
Peter B

August 6, 2026

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