Fairstone Reviews 

15,383
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,416 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback regarding the exceptional quality of ongoing client support. Customers frequently praise the dedicated staff and financial advisors for their deep professionalism, genuine kindness, and clear communication during annual meetings and portfolio reviews. People also note that team members are very approachable and responsive, providing regular updates, detailed explanations, and tailored assistance for various personal pensions and mortgages. Consumers truly appreciate the reliable guidance and highly efficient service, which helps transform complex financial decisions into completely straightforward and manageable steps over many successful years of partnership.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high professionalism, clear... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting high service levels... See more

User experience

Clients share positive opinions on user_experience, highlighting that the entire process from start to finish... See more

Response time

People report positive experiences with response time, highlighting consistently prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendat... See more

Rated 5 out of 5 stars

Jonny Banks Seeney at the Ashdon,Saffron Walden branch of Fairstones was my advisor on a private pension that I had. He was professional extremely kind as my husband had recently died and gave me tim... See more

Rated 5 out of 5 stars

Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that coul... See more

Rated 5 out of 5 stars

Since being transferred over to Stacy MacLeod at Fairstones (Mineral) we have had two face to face appointments with her, both of which were on time and handled exceptionally well. We found her to... See more


Company details

  1. Financial Consultant
  2. Asset Manager Service
  3. Financial Planner
  4. Investment Company
  5. Investment Service

Written by the company

Incorporating one of the UK's largest Chartered financial planning firms, we offer independent financial advice, investment management and estate planning services. Our clients are at the centre of everything we do.

Discuss your financial planning objectives with one of our highly qualified IFAs

Written by the company

Initial consultation at no cost
To arrange your free, initial consultation get in touch with us at your convenience.

Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,383)

1,411 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Mortgage Advice from Start to Finish

We can't recommend Fairstone highly enough! Our mortgage advisor, Jordan Goddard, was absolutely fantastic from start to finish.

My partner and I were in quite a niche position and needed a specialist lender for a JBSP mortgage. Jordan's knowledge and expertise were invaluable, he found the right lender for our circumstances and made what could have been a stressful process feel completely straightforward.

Jordan kept us informed every step of the way, was always on hand to answer our questions, and made sure everything progressed smoothly. He also arranged our protection, taking the time to explain all of our options clearly and making sure we had the right cover in place.

Thanks to Jordan's professionalism, and support, we secured our mortgage with far less stress than we ever expected. We genuinely couldn't have asked for a better experience and wouldn't hesitate to recommend Fairstone and Jordan to anyone looking for expert mortgage advice.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Self/employed Independent contractor mortgage

As an independent contractor a lot of brokers struggled to help in my situation. Paul and the team were great start to finish. They understood our situation and found great options to secure us a new mortgage that helped us make our next move that otherwise wouldn’t have been possible. Thank you!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Dominique Brown Independent Financial Adviser

Dominique Brown is my financial advisor and I have known her for a year. She has helped me with my pension sharing order during divorce and she has been absolutely amazing since the first day I met her.

Dominique is very polite, professional, friendly, she has excellent communication skills, she is very attentive and a good listener, she really cares about her clients and puts her clients and their needs first, she does what is best for her clients.

She has been so kind, caring, understanding, empathetic and compassionate of my individual situation which has really helped me, as going through a divorce is difficult enough and having someone like Dominique helping you during what is already a difficult and stressful time has just really helped me.

She has always been professional with me and always explains everything to me properly, she made sure I understood everything and anything I didn’t understand she always and I mean always took time out to speak to me and explain everything to me that I didn’t understand, it really helped having someone like her on my side helping me.

We built up a good rapport quite quickly and she just understood me. I cannot fault Dominique, she is good at her job and I will continue to use her services now and in the future to manage my pension.

She goes above and beyond for you and you can trust her to do the right thing for you. I would recommend her to everyone, she is amazing.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Well recommended

We have been with Fairstone for a number of years. From our initial meeting we have been impressed by Joseph Jenkins knowledge in pensions and investments. He has always been very professional and approachable, a nice genuine person. Definitely recommended. We remain highly satisfied both with the advice and the service.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Alan Johnston - highly recommended

This is the second time Alan has successfully arranged our mortgage, and once again he has been exceptional from start to finish. As a contractor, the mortgage process can be far more complex than a standard application, but Alan’s knowledge, professionalism and persistence made all the difference.

He kept us informed throughout, explained everything clearly, and worked tirelessly to secure the right outcome. Nothing ever felt like too much trouble, and his communication was first class from beginning to end.

It’s easy to see why we keep coming back. Having someone you can genuinely trust during such an important process is invaluable, and Alan consistently delivers.

A huge thank you to Alan, Caroline, and the team at Fairstone for getting us over the line once again. I wouldn’t hesitate to recommend them to anyone, especially fellow contractors looking for a broker who really understands their circumstances.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Alex was very attentive, helpful and understanding of our needs when assisting with our re-mortgage.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Fairstone for Mortgage…

Highly recommend Fairstone for Mortgage advice. I worked with Katie Cleveland and Paul Cleveland, both were super knowledgable and helpful throughout the whole process and the service ensures I got the best deal I could.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Paul Pelopida and his team

Paul Pelopida and his team have worked miracles with my savings and pensions. I had no idea how to sort them out and I literally handed the lot over to Paul. The advice I've received is clear, prompt and, in hindsight, always spot on.
The income generated has far exceeded my expectations, and the peace of mind I've got is worth even more.
A massive thank you and well done, I'm so glad I found you.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I have recently had the pleasure of working with Chris Turner at Fairstone as he helped us with our mortgage application. He is knowledgeable, gave us the best advise, gave us regular updates and just put as at ease. I cannot recommend him enough. He is an absolute gem!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Hannah Lucy - IFA

Hannah Lucy has been managing our investments for many years. She has always been very professional, knowledgeable and personable in our dealings with her. We have always felt confident and comfortable with the advice given as she explains matters clearly.

February 17, 2026
Rated 5 out of 5 stars

Excellent mortgage broker

This was my first experience using a mortgage broker, as I normally sort a mortgage myself. I was so happy with the service, the team are so friendly and helpful. Paul was lovely to talk to, explained everything and sorted my new mortgage really quickly. Hazel kept in touch with me throughout my house purchase and kept me updated on all aspects. Such an excellent service and to top it off Hazel and Paul sent me a new home card which arrived the day I moved in. I thoroughly recommend their services.

June 9, 2026
Unprompted review

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