Fairview New Homes Reviews 497

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the smooth user experience and the desirable locations of the properties. However, some customers also noted issues with pushy sales tactics and unprofessional behavior from a minority of the sales staff. A few other people also felt that the legal aid suggested by the company was not transparent or helpful regarding terms.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the team for being professional,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the support... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the staff for their care, patience, and... See more

User experience

Users describe positive interactions with user experience. Customers consistently report an enjoyable,... See more

Location

Customers consistently note positive experiences with location. Many reviewers found properties in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We viewed a property at Wotton development at Watton-at-Stone. The sales team (Asli and her colleague Katie) were excellent. The took their time to show us around the show home and to answer the many... See more

Company replied

Rated 5 out of 5 stars

We have just bought a new house through Fairview and moved in a month ago. The sales team, Asli, Katie and Chris were excellent from beginning to end of the buying process, very helpful, friendly and... See more

Company replied

Rated 5 out of 5 stars

The experience has been fantastic from start to finish. A huge thank you to Monica, who guided us through the entire process. She was incredibly patient, professional, and always available to answer... See more

Company replied

Rated 5 out of 5 stars

We met Katie to look at our housing options at The Wattons,having already spoken to her to arrange the appointment. She was very helpful from the start. She understood our situation, moving from anoth... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Since 1961, we’ve been helping people to find and buy their dream home. Whether you’re a first-time buyer looking to get on the ladder, or you’re looking to find your next home, we have an exciting range of new build properties available at developments all over London and the South East. Contact us for more information.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Dhrumil is very professional guy and…

Dhrumil is very professional guy and help us with all details to buy first home !! Really good service !!

September 29, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Dhar, Thank you for your kind review.

We are pleased to hear that Dhrumil was very professional during your purchasing process and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Professional, Friendly and Helpful

William was exceptional well versed and always easy to contact, thoroughly professional.

September 21, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Brandon, Thank you for your kind review.

We are pleased to hear that William was friendly and professional and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Perfect tour from Rico

Perfect tour from Rico, expert from start to finish.

I would recommend!

September 29, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Liam, Thank you for your kind review.

We are pleased to hear that you had a positive experience with Rico.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Good Customer Service

I had a great experience buying a newly build flat from Fairview. Christopher Bersabal (sales staff) supported me through different stages of purchase. He introduced the Solicitors and the mortgage broker.

September 10, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Renita, Thank you for your kind review.

We are pleased to hear that Chris was supportive during your purchasing process and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 4 out of 5 stars

Liked the goodmayes one from fair…

Liked the goodmayes one from fair views. It would have been nice to opt for carpet colour, or ceiling lights in-build Vs chandelier options.Parking would have made it a great choice to opt for.
Dhrumil explained everything in the best of ways understanding customer needs and gave good discount as well.

September 29, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Arshad, Thank you for your kind review.

We are pleased to hear that you had a positive experience with Dhrumil.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

I had a fantastic experience thanks to…

I had a fantastic experience thanks to the excellent customer service. Mursal was amazing throughout. Friendly professional, and always ready to help!

September 28, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Ali, Thank you for your kind review.

We are pleased to hear that Mursal was friendly and professional and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Very happy with the epping gate team

Very happy with the epping gate team. They have been very helpful during the process of purchasing and after sales.

May 30, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Cagdas, Thank you for your kind review.

We are pleased to hear that the team was very helpful during your purchasing process and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Rico,

Rico,
He was very helpful - Goodmayes

September 29, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Enkhmaa, Thank you for your kind review.

We are pleased to hear Rico was helpful during your visit and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Recent Viewing

I recently had a property viewing with Mursal at The Green at Epping Gate, and it was a fantastic experience. She was professional, friendly, and incredibly knowledgeable about the property. Mursal took the time to answer all my questions and made sure I felt comfortable throughout the viewing. Her attention to detail and genuine interest in helping me was so accommodating!

September 17, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Sobia, Thank you for your kind review.

We are pleased to hear that Mursal was professional and knowledgeable during your visit and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

William was great

I met William at the Silverton office who showed my mother and I around the showroom property as well as 2 units still under construction. He was super helpful and told us all about the area and how it will change in the next few years. He was very well informed and answered all our questions about the properties (we had many questions!) and we felt that we could trust Will to advise us through the process - as a first time buyer it is pretty daunting!

September 14, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Es, Thank you for your kind review.

We are pleased to hear William was helpful during your visit and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Tailored-made Customer Care !

I am pleased to review the customer service received from Fairview staff when I visited recently their brand new property development The Silverton.

What made this viewing especial was the care, attention and consideration received from the Sales Negotiator William during my 1-2-1 time slot.

The Sales Negotiator consistently showed strong emotional intelligence skills and professionalism whilst listening and focusing on my specific requirements and needs.

I received an outstanding tailored-made customer care and this has been appreciated and shaped up positively my approach to the brand. Thanks, William ! :)

A.Dantas (Mr)

September 23, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Alvaro, Thank you for your kind review.

We are pleased to hear William showed strong intelligence skills and professionalism during your visit and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

I had a great viewing experience

I had a great experience viewing the property with Dhrumil. He was knowledgeable and took the time to explain everything clearly, answering all of my questions in detail. He also showed me around all the available options, which really helped me get a better understanding of what was on offer. Overall, it was a pleasant and informative experience, and I appreciated his professionalism throughout the process. I would highly recommend Dhrumil to anyone looking for a smooth and helpful property tour.

September 28, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Gunjan, Thank you for your kind review.

We are pleased to hear Dhrumil was helpful and knowledgeable and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Amazing customer service

Rico at Goodmayrs was so lovely and patient and guided myself and dad on the property process. Highly recommend the service and this agent

September 28, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Ajay, Thank you for your kind review.

We are pleased to hear that Rico was lovely and patient and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 4 out of 5 stars

Courteous professional service

William was very professional with his approach and was full of relevant details. He was extremely courteous, gave direct answers to all my questions and was particularly helpful on site visit by drawing attention to the various layouts and siting of features of the still to be completed properties. He explained in detail the financial aspect and requirements towards the potential purchaser, leaving nothing out in my opinion. At no point did I feel pressured to commit to anything.

September 18, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Hoanh, Thank you for your kind review.

We are pleased to hear that William was professional and helpful during your visit and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Very helpful and knowledgeable

Dhrumil was very helpful and very knowledgeable in showing us multiple units.

September 28, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Reap, Thank you for your kind review.

We are pleased to hear that Dhrumil was very helpful and knowledgeable and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

It’s a nice viewing experience with…

It’s a nice viewing experience with Tamana

September 28, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi, Thank you for your kind review.

We are pleased to hear that you had a great experience with Tamana.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Marta was a Dream

Marta was a Dream!

Thank you so much for your kindness, professionalism and helpfulness!

You were fab!

September 28, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Ciarrai, Thank you for your kind review.

We are pleased to hear that Marta was kind and professional and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Rico has helped me a lot at one…

Rico has helped me a lot at one goodmayes 5 star service

September 27, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi K M, Thank you for your kind review.

We are pleased to hear that you had a great experience with Rico.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

The Green at Epping Gate

The team at The Green at Epping Gate has provided us with great support throughout the entire process. From the very beginning, they offered expert advice on securing the right mortgage and connected us with the appropriate teams to help with every step. They took the time to walk us through the development, explaining all the details about the properties and everything associated with them, ensuring we understood what we were investing in. Their guidance and patience made the process much easier and more enjoyable. We felt well-supported and confident in our decisions, thanks to their expertise.

September 28, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi Ana-Maria, Thank you for your kind review.

We are pleased to hear that the team was supportive throughout your buying process and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

Rated 5 out of 5 stars

Mursel has been absolutely fantastic in…

Mursel has been absolutely fantastic in assisting me with buying my first new home. Always responsive and there to help and answer any questions when needed. Thanks so much for all of your help!

September 28, 2024
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Hi, Thank you for your kind review.

We are pleased to hear that Mursal was fantastic during your first home purchase and you had a great experience with us.

If we can assist you any further please do not hesitate to get in touch!

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