Faktum Ltd UK Reviews 

86
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing fantastic advice and personal guidance during the ordering process. People note that the delivery service is prompt and dependable, with items arriving securely packaged and in pristine condition. Reviewers are exceptionally impressed with the high quality of the replacement doors, which fit their old units perfectly. However, some people mentioned that shipping costs can be pricey and that orders require careful checking regarding dimensions. Consumers also noted that taking your time with measurements ensures a smooth upgrade without any unexpected sizing issues.

What people talk about most

Product

Clients share satisfaction on product, noting that ordering replacement cupboard fronts online is very easy... See more

Quality

Reviewers express great satisfaction regarding the product quality, highlighting that the cupboard doors and... See more

Order

Reviewers highlight positive aspects of order, noting that the website is excellent and easy to use.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Staff

Consumers find staff to be exceptionally helpful, praising the prompt phone calls and expert guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend Faktum highly enough. Within hours of placing my order Michael phoned to check everything & offering advice on one door which I had miss ordered which shows the level of thier pro... See more

Rated 5 out of 5 stars

We needed to upgrade our kitchen cabinets. IKEA no longer produced the size that we needed. There were a number of companies offering replacement doors. Faktum's website was very easy to use. Th... See more

Rated 5 out of 5 stars

We've just updated our 20 year old ikea Faktum kitchen. Mikael at Faktum Ltd has been so helpful throughout ordering and fitting. Questions have been quickly answered, issues resolved, and the replace... See more

Rated 5 out of 5 stars

Excellent service. They rang to doublecheck an element of our order had been correctly placed online. Delighted with the cupboard fronts. They fit perfectly in our oldies kitchen cupboards. We now hav... See more


Company details

  1. Kitchen Remodeler

Written by the company

We are experts in IKEA kitchens. We manufacture new premium doors and fronts according to IKEAs original drawings and drilling templates. Free colour swatches on request.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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4.8

All reviews

(86)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Delighted with our purchase.

Delighted with our replacement doors and drawer fronts, all well made and packaged with care which is always a worry on items like this, but no issues here. Samples sent out and the colour match was identical so very pleased. With the IKEA Factum range now obsolete I was relieved to find a company still manufacturing the products which were all as the originals and all pre drilled and ready for fitting.
I would highly recommend this company and you can contact them where they will call you back to save phone costs and myself I just wanted confirmation regarding sizes which the gentleman clearly confirmed and the next stage was to place my order.
Thanks again 5 star 👍

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Kitchen reno

I've just replaced all of my kitchen fronts after 10yrs of use. This company provides professional service, good deliveries, and a great product. No complaints.

November 8, 2024
Unprompted review
Rated 4 out of 5 stars

Great doors and lovely colour. Poor delivery

Great doors and lovely colour. Really pleased. Advice and support from Faktum was really good as I had some tricky measurements . Couldn’t fault customer service and kindness . Very professional.

My issue was with delivery which was poor. Drivers went to wrong address then claimed I wasnt in although I was , as was the builder. Then he refused to off load stating he needed a forklift !!!? After calls to delivery company he finally agreed . Hardly spoke, no manners and left doors in middle of pavement before walking off.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

A wholly positive experience with…

A wholly positive experience with Faktum ltd. From initial conversations and queries with Mikael to establishing the order and then receiving the pieces which were securely wrapped and faultless in design. Kitchen looks great and I will definitely be using in the future. Margaret Exelby

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Transaction

Can I take this opportunity to thank you and all those concerned in dealing with this order, from placing it, and right up to the delivery.

The whole operation went through perfectly. The items are perfectly manufactured and fit exactly as required.

Delivery was well managed and arrived with absolutely no dramas

Infact I can say that for once this was money well spent.

It was easier to deal with you guys across Europe than it can be dealing with a local delivery.

Thank you for such an amazing transaction. Totally stress free.

The quality of the product is top class

You kept me informed on delivery and explained why delays may occur. That kept me in the loop and took away any worry. It enabled me to plan fitting perfectly.

I cannot stress enough the quality of the doors. The drilling was perfect and meant no hassle when fitting.

Colour match throughly managed.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service, attentive, and quick to respond

Great customer service. I've used this company twice, and had an excellent experience both times. They were quick to respond, and they checked every detail with me where relevant. I was a little unsure of some dimensions and they were able to clarify that with me immediately. The items arrived in perfect condition, and I was kept informed throughout on when I could expect the shipment, etc. Highly recommended.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Whole Heartedly Recommend

I never write reviews but I have to in this case. I can’t rate these guys highly enough. The service from them is impeccable and the door fronts we ordered to update our Ikea kitchen were delivered very carefully packaged and absolutely beautiful quality. Really top standard all round.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ordering easy. Communications from the Company speedy and information given on delivery etc great. Products arrived very well packed and just as promised. Easy installation of new doors and drawers. Very happy with the new kitchen for a fraction of new units!

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

We wanted to modernise our 15 year old white Ikea kitchen…

We wanted to modernise our white Ikea kitchen of 15 years but were happy with the layout so only needed to change the doors and end panels. With Ikea no longer selling the Faktum kitchens we thought we would need to start from scratch as the cost of bespoke doors was too expensive. Fortunately we stumbled across Faktum UK! Great website, and good support for queries with the team calling us to help with a couple of questions before we completed the order. Goods arrived safe and secure with no damages and fitting of the doors was simple and painless as the fit was identical to the original doors. Great service, great product and couldn't recommend more. Our new matt blue kitchen looks amazing.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Quality product at great price

Really happy with our purchase of new kitchen cupboard doors. Excellent quality products and price was good. Communication from company was brilliant. Items arrived within promised timescale and were very securely wrapped.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

The only thing more solid than the doors - is the service.

If you are looking for the easiest way to replace your old/peeling Ikea cupboard doors, then look no further.

The order process is easy, the sizes match the original Ikea ones and the holes for the hinges were pre-drilled and aligned the first time.

Once I had added the old handles and fitted the doors to the cupboards, my family literally couldn't tell which doors were original and which were new - the colour match was that good...once I had taken the pea-green protective film off.

I ordered the doors on the 20th of June, and Mikael called within a few hours to confirm the details. The order was dispatched on the 16th of July. so well within the timescales.

Alli in all - a positive experience!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience using Faktum UK to refresh an IKEA kitchen

Their Website was clear and easy to use.
Once an order was placed their support team responded promptly with a query on my order. I was kept fully informed as the order progressed through manufacture. The order was delivered well packaged and early. The quality of the doors, pelmets and kick boards was excellent and proved easy to install.
I would completely recommend using Faktum.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Faktum.co.uk

Well done to Mikael and the Faktum team.
Your website was concise.
Any query was dealt with promptly over the phone.
The door and drawer fronts arrived prior to schedule and were well packed with no damage.
The quality was good with all the fixing holes drilled in the correct locations and fitted perfectly.
The whole procedure from ordering to delivery and fitting was seamless.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

We needed new doors for our Ikea cabinets…

We needed new doors for our ikea cabinets no longer sold by them . We found Faktum Ltd on line and ordered from them . When they received our order they rang us to confirm that what we had ordered was what we needed . They arrived earlier than we expected .We were a little worried that coming from Sweden they might get damaged in transit but we need not have because they were so well package . They are perfect . We have since had a phone call from them checking that all is well . There service is second to none and we would recommend them to everyone.

March 10, 2024
Unprompted review

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